Solution
Freshworks
Offers the most uncomplicated, people-first AI solutions to resolve business problems for marketing, sales, customer service, and IT service!
Master Concept - Freshworks' Authorized Reseller
Master Concept is the first Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ authorized reseller in the APAC, we help enterprises streamline and optimize their service delivery workflows.
Freshworks is not only a SaaS with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
Enterprises' first choice! A must-have tool for digital transformation
Freshworks provides enterprise-grade, AI-powered services to help you deliver exceptional experiences for both employees and customers.
Freshdesk
Customer Service Ticket Management
- A tool to help the customer service team systematize the chaos of messages, increasing customer satisfaction with excellent customer experience.
- Integration of messages from email, official website form, Facebook posts, and more
- Knowledge base
- Automated process design
- All-in-one analysis report
- Flexible APIs
Freshchat
Real-time Chatbot
- A tool to help the customer service team organize all real-time messages. Activate the chatbot's automatic response, improve customers’ willingness to buy, and drastically reduce labor costs!
- Integration of social media messaging platforms, including Line, FB Messenger, Instagram, WhatsApp, and website chatbot
- Auto-reply bot
- Knowledge base
- All-in-one analysis report
- Flexible APIs
Freddy AI
AI-powered Assist Bots
- Freddy AI-powered Chatbot
- Conversation Summarizer
- Text Rephraser
- Article Generator
Freshservice
IT Service Platform
- A platform to help IT staff integrate failure report tickets. Automatic approval processes to shorten processing time and increase IT work efficiency.
- Enterprise employee self-service desk
- Workflow automation
- SLA management
- ITIL compliance
- MSP mode
- All-in-one analysis report
Freshsales Suite CRM
Customer Data Management
- A powerful platform to integrate tools used by the sales and marketing team, share customer data concurrently, shorten transaction circles and increase conversion rate
- Sales email scheduling
- KPI goals setup for sales and evaluation
- Multiple channels of customer data collection
- Customized customer experience
- All-in-one analysis report
Freshdesk Omni (Freshworks Customer Service Suite)
- Integrated Freshdesk and Freshchat solution
- Multi-scenario customer journey templates
- Omnichannel customer support
- Centralized helpdesk & ticketing system
- Intelligent AI chatbot
- Workflow automation
Device42
Advanced IT Discovery & Dependency Mapping
- Agentless, automated discovery of IT assets
- Centralized, continuously updated CMDB
- Comprehensive IT asset management (ITAM)
- Dynamic data center visualization (DCIM)
- Software license & IP address management (IPAM)
- Faster, smoother cloud migration planning
- AI-enriched insights
Every business needs Freshworks
Customer Service Management
Customer Data Management
IT Service Management
Real-time Chatbot
Success story
Decathlon Taiwan- Strengthen customer interaction and increase online sales
Pain points: The mailboxes of the customer service team are way too messy, without categorization, and hard to organize.
Introducing Freshdesk and Freshchat
Performance:
- 57% up of the customer inquiry rate
- 96% down of the time taken for the first response (from 2.5 hours to 5 minutes)
- 25% up for the sales number
![[banner] Beyond the Chatbot Arena hype, what matters for Enterprise AI](https://masterconcept.ai/wp-content/uploads/2025/08/banner-Chatbot-Arena-x-Freshworks-AI-agent-blog_Master-Concept-300x169.png)
![[banner] Disconnected Customer Service? 4 Ways Freshdesk Omni Can Level Up Your Team](https://masterconcept.ai/wp-content/uploads/2025/07/EN-Freshdesk-Omni-blog-banner-300x169.png)
