Solution
Freddy AI Intelligent Chatbot
Streamline customer interactions in Freshchat with smart, pre-trained bots, enabling agents to deliver faster, more accurate support.
Resolve All The Problems You Are Facing Now...
High volume of customer inquiries:
Businesses with a large customer base may struggle to respond to a high volume of customer inquiries in a timely manner.
Inconsistent customer service:
Businesses may struggle to provide consistent customer service across multiple channels and touchpoints.
Difficulty analyzing customer feedback:
Businesses may find it challenging to analyze and interpret customer feedback, especially if they receive a large volume of feedback across multiple channels.
Limited resources:
Businesses with limited resources may struggle to provide high-quality customer support and engage with customers across multiple
What makes Freshchat so special ?
Channel Freedom
Freshchat facilitates omnichannel communication with your customers:
- Instant messaging (WhatsApp, Line, Telegram)
- Social media (Facebook Messenger, Instagram, LinkedIn)
Proactive Customer Engagement
Freshchat suggests proactive ways to interact with customers based on past conversations, enabling you to anticipate their needs and capture more sales opportunities.
Centralized Customer Information
- View all customer data within a simple, intuitive interface.
- Customize customer properties for easy information retrieval.
- Access purchase history, browsing activity, past inquiries, and more – without switching platforms.
Freddy AI Intelligent Chatbot
- Instantly resolve common customer queries and speed up service.
- Leverage natural language to enable more natural and human-like interactions.
- Empower your agents and boost overall team efficiency.
Freddy AI exclusive features
Conversation Summarizer
- Get bullet-point summaries of customer-agent dialogues.
- Speed up responses with concise summaries of key points and next steps.
- Expedite onboarding for new agents and improve collaboration by providing them with conversation summaries.
Text Rephraser
- Rephrase responses with your chosen tone (e.g., professional, friendly) to suit various customer interactions.
- Get AI-suggested text expansions in context to increase agent productivity.
Email Copy Generator
Freddy AI creates highly personalized email copy in less time to boost open rates and engagement. Equip sales with targeted emails that speak directly to individual prospects’ needs and pain points.
Article generator
Freddy AI auto-generates knowledge base articles and frequently asked questions (FAQs) from agent-customer interactions, empowering customers to self-serve and freeing up human agents for complex issues.
Pricing Plan
Get going for free…
- Chat widget on website and mobile apps
- Shared inbox
- Email integration
- Role-based access control
- Single Sign-On (SSO)
Everything in ‘Free’ and
- Social media messengers integration (Facebook, Instagram)
- Text messaging, digital messengers and channels integration (SMS, WhatsApp, Line, Telegram)
- Standard reports & real-time dashboards
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
Everything in ‘Growth’ and
- Multilingual conversations
- Bring your own channel (BYOC)
- CSAT surveys & reports
- Custom real-time dashboards
- Agent availability dashboard
- Round robin & load balanced assignment
- Multiple SLA policies
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
Everything in ‘Pro’ and
- Skill-based ticket assignment
- Allowed domains & IP whitelisting
- Audit logs
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
