Solution
Freshdesk Omni
An integrated Freshdesk and Freshchat solution, unifying your customer support at the most affordable price.
The ultimate all-in-one platform for five-star customer service
Actionable Insights
- Analyze customer service data in real-time
- Gain deep insights into customer satisfaction
- Optimize service strategies
Efficient Support
- Empower customers with self-service knowledge base
- Streamline work order management and dispatching
- Connect with customers seamlessly across all channels
AI Agents
- Leverage AI-powered chatbot conversations
- Streamline workflows with automation
- Personalize every customer experience
Freshdesk Omni
Resolve all the problems you are facing now...
Overpaying for fully featured but disjointed customer service tools
Time-consuming for your teams to familiarize themselves with each system
Unfriendly user interface leads to a low system utilization rate
Customer information is scattered all over the place
Freshdesk Omni - Your customer service hub, all in one place
Customer Journey Template
- Save time and effort: Customer service, marketing, and sales teams can quickly establish customer interactive marketing.
- Intuitive drag-and-drop interface: No coding required, anyone can get started immediately.
- Tailor every interaction: Create unique customer experiences across industries and channels.
Cross-channel contact management
- Inquiries & work orders at a glance: Resolve customer queries or process orders faster, from any channel – SMS, Whatsapp, social media, email – in one place.
- Centralized customer interaction information: Customer service team can instantly access complete customer history for faster resolutions.
- Freddy AI (Beta): Quickly generate reply text content to help the team resolve customer issues more effectively.
Knowledge Base & Canned Response
- AI-powered knowledge base: Automatically answer customer questions with pre-defined articles, and even help internal teams draft new articles with a simple prompt.
- Smart self-service: Allow customers to find answers to their questions with chat, email, and voice bots, reducing the number of tickets for inquiries.
- Canned response: Help the customer service team to address frequently asked questions or common problems to reduce resolution time.
Customer Service/ Task Management
- Unified reports and dashboards: Monitor all customer interactions in one place and make data-driven decisions with ease.
- Real-time data: Gain real-time insights into customer trends and personalize your view with advanced filters.
- Understand internal performance: Identify areas for improvement and optimize your customer service operations with in-depth performance analysis.
What Makes Freshdesk Omni Unique?
Empower your support team to provide exceptional service and keep customers satisfied at every touchpoint
Improve efficiency and gain valuable insights with AI-powered customer service: smarter, faster, and more insightful
Collaborate better for cross-functional teams: Say goodbye to fragmented data and hello to a unified customer experience
Pricing Plan
Includes
- Unified conversations (web, email, SMS, Whatsapp, Line, Facebook Messenger, Instagram, etc.)
- Ticketing
- Customer portal
- Knowledge base
- Standard reports & real-time dashboards
- Role-based access control
- Single Sign-On (SSO)
- Freddy AI Agent
USD 100 per 1,000 sessions
Popular
Everything in ‘Growth’ and…
- Multilingual conversations
- Bring your own channel (BYOC)
- CSAT surveys
- Custom real-time dashboards
- Agent availability dashboard
- Round robin & load balanced assignment
- Multiple SLA policies
- Custom customer portal
- Community forums
- Article versioning
- Advanced custom fields
- Freddy AI Agent
USD 100 per 1,000 sessions - Freddy AI Copilot
USD 29 /agent/month
Everything in ‘Pro’ and…
- Skill-based ticket assignment
- Allowed domains & IP whitelisting
- Custom object analysis
- Flexible knowledge base hierarchy
- Audit logs
- Sandbox
- Freddy AI Agent
USD 100 per 1,000 sessions - Freddy AI Copilot
USD 29 /agent/month
Master Concept - Freshworks' Authorized Reseller
Master Concept is the first Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ authorized reseller in the APAC, we help enterprises streamline and optimize their service delivery workflows.
Freshworks is not only a SaaS with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
