Solution
Freshchat
Resolve more inquiries faster. Empower your customer service agents with AI-powered chatbots for rapid resolution and reduced wait times.
Resolve all the problems you are facing now...
When customers have doubts, but their doubts cannot be resolved immediately,
customers' purchase intentions reduce
Low rate of interaction with customers,
loyalty cannot be improved
Page dwell time is too short
Revenue cannot be broken
What makes FRESHCHAT so special?
Freshchat improves your customer service in a much easier way.
Auto-reply bot
- Improve customer inquiries and reduce customer service staff workload
- Interact with your customers through pre-trained bots
Integrate multi-channel messages
- Improve work efficiency and customer satisfaction
- Centralize messaging from Line, FB Messenger, Instagram, website chatbot, and more for easy agent response across all channels
Self-service FAQ
- Optimize customer experience and save agents time
- Empower customers with instant self-help via comprehensive knowledge base and custom FAQ categories
- Enable quick FAQ access within chat window
All-in-one analysis report
- Comprehensive data reporting (ticket volume trends, customer satisfaction, average response time, etc.)
- Customized analytics reports based on your needs
- Various visual charts to bring your data to life
- Instantly export pre-built reports, no manual data compilation required
Flexible APIs
- Freshworks API supports diverse integrations
- Hundreds of ready-to-download apps available
Pricing Plan
Get going for free…
- Chat widget on website and mobile apps
- Shared inbox
- Email integration
- Role-based access control
- Single Sign-On (SSO)
Everything in ‘Free’ and…
- Social media messengers integration (Facebook, Instagram)
- Text messaging, digital messengers and channels integration (SMS, WhatsApp, Line, Telegram)
- Standard reports & real-time dashboards
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
Popular
Everything in ‘Growth’ and…
- Multilingual conversations
- Bring your own channel (BYOC)
- CSAT surveys & reports
- Custom real-time dashboards
- Agent availability dashboard
- Round robin & load balanced assignment
- Multiple SLA policies
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
Everything in ‘Pro’ and…
- Skill-based ticket assignment
- Allowed domains & IP whitelisting
- Audit logs
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
Master Concept - Freshworks' Authorized Reseller
Master Concept is the first Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ authorized reseller in the APAC, we help enterprises streamline and optimize their service delivery workflows.
Freshworks is not only a SaaS with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
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