About the Report

As COVID19 reversed the market’s expectation and demand for “delivery”, the easing of the epidemic has still not reduced consumers’ reliance for faster e-commerce.
Many retailers/super retailers have started to create their own delivery service to meet customers’ “instant” demand. This indicated that logistics and distribution need to meet larger amount of orders quickly and safety in the case of rising transport costs. This is why optimizing fleet management operations and the driver experience is an urgent priority for the industry to accelerate the transformation.