Solution
Freshdesk
Intuitively simple, yet robust customer service ticketing
Empowering your agents to manage all your customer conversations from one intuitive interface.
Resolve all the problems you are facing now...
Constantly switching channels
to reply to messages
Difficult to handle and prioritise customer issues
coming from multiple channels
Manually compiling customer data through Excel or other tools
Poor customer service quality and efficiency
What makes FRESHDESK so special?
Freshdesk provides easy service features for your customer support specialist.
Integrate multi-channel messages
- Improve work efficiency and customer satisfaction
- Centralize email, website forms, and Facebook comments for easy agent response across all channels.
Knowledge base
- Optimize customer experience
- Organize common problems into articles to assist customers in finding answers to resolve their problems
- Saving your specialists’ and customers’ time by automatically popping out of relevant solutions to customers
Automated process design
- Reduce the workload of customer service specialists
- Automate all the tedious work so customer service agents can focus on the things that really matter and generate more revenue
- Intelligent ticket assignment feature assigned tickets according to the each specialist’s skill, workload or work cycle
All-in-one analysis report
- Comprehensive data reporting (ticket volume trends, customer satisfaction, average response time, etc.)
- Customized analytics reports based on your needs
- Various visual charts to bring your data to life
- Instantly export pre-built reports, no manual data compilation required
- Intuitive ticket status for quick unresolved ticket visibility
Flexible APIs
- Freshworks API supports diverse integrations
- Hundreds of ready-to-download apps available
Freshdesk vs Zendesk
| Freshdesk | Zendesk | |
|---|---|---|
| Lowest plan | $15 / agent / month | $55 / agent / month |
| Highest plan | $99 / agent / month | $249 / agent / month |
| Bots and AI | Native bots builder and free bot sessions are available in all paid plans | Bot flows need to be built via pricey third-party vendors. Entire bot ecosystem is more complex and expensive. |
| Social Channels | Natively available in all paid plans | Social channels and text messages are available at additional fees. |
| Agent load balancing | Natively available | Third-party app needed for round-robin assignment. That adds extra cost to your existing plan. |
Pricing Plan
Get going for free…
- Ticket dispatch
- Shared inbox
- Team collaboration & task assignment
- Basic analysis report
- Knowledge base
- Role-based access control
- Single Sign-On (SSO)
Everything in ‘Free’ and…
- Customer portal
- Standard reports & real-time dashboards
- Automations
Popular
Everything in ‘Growth’ and…
- Custom customer portal
- Multilingual translations
- Custom real-time dashboards
- Community forums
- Article versioning
- Advanced custom fields
- Multilingual knowledge base
- Multiple SLA policies
- Round robin & load balanced assignment
- 5,000 collaborators included
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
Everything in ‘Pro’ and…
- Custom object analysis
- Flexible knowledge base hierarchy
- Skill-based ticket assignment
- Allowed domains & IP whitelisting
- Audit logs
- Sandbox
- 5,000 collaborators included
- 500 Freddy AI Agent sessions included, add-on purchase USD 100 per 1,000 sessions
- Freddy AI Copilot
USD 29 /agent/month
Master Concept - Freshworks' Authorized Reseller
Master Concept is the first Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore, and China. As Freshworks’ authorized reseller in the APAC, we help enterprises streamline and optimize their service delivery workflows.
Freshworks is not only a SaaS with the most Gartner five stars comments, but also highly recognized by many renowned brands in the world.
