{"id":64126,"date":"2025-09-17T18:20:18","date_gmt":"2025-09-17T10:20:18","guid":{"rendered":"https:\/\/masterconcept.ai\/?p=64126"},"modified":"2025-09-17T18:20:21","modified_gmt":"2025-09-17T10:20:21","slug":"freshworks-itsm-evolution-integrating-device42-to-build-the-ultimate-asset-management","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/freshworks-itsm-evolution-integrating-device42-to-build-the-ultimate-asset-management\/","title":{"rendered":"\u7528\u602a\u73788\u865f\u770b Freshworks ITSM \u9032\u5316\uff1a\u6574\u5408 Device42 \uff0c\u70ba IT\u904b\u7dad \u9632\u885b\u968a\u6253\u9020\u7d42\u6975\u8cc7\u7522\u7ba1\u7406\u6b66\u5668"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Freshworks ITSM \u6574\u5408 \uff1aIT \u7dad\u904b\u7684\u300c\u602a\u7378\u4e4b\u6230\u300d\uff0c\u52a9\u60a8\u5f9e\u300c\u6e05\u7406\u54e1\u300d\u9032\u5316\u70ba\u300c\u9632\u885b\u968a\u300d<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u5ba3\u4f48\u6536\u8cfc Device42\uff0c\u73fe\u5728\uff0c\u662f\u6642\u5019\u9032\u5316\u4e86\uff01<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u4f01\u696d\u7684\u6578\u4f4d\u4e16\u754c\u4e2d\uff0c\u300cIT\u602a\u7378\u300d\u6b63\u6084\u7136\u751f\u6210\u2014\u2014\u6838\u5fc3\u670d\u52d9\u7121\u9810\u8b66\u505c\u6a5f\u3001\u7cfb\u7d71\u6548\u80fd\u96ea\u5d29\u5f0f\u4e0b\u964d\u3002\u5b83\u5011\u4e00\u65e6\u4f86\u8972\uff0c\u5c07\u9020\u6210\u696d\u52d9\u505c\u64fa\u3001\u5546\u8b7d\u53d7\u640d\u7684\u6bc0\u6ec5\u6027\u7834\u58de\u3002\u60a8\u7684 IT \u5718\u968a\u662f\u5426\u9084\u50cf\u300c\u602a\u73788\u865f\u300d\u7684\u4e3b\u89d2\u521d\u671f\u4e00\u6a23\uff0c\u53ea\u80fd\u5728\u707d\u5f8c\u9032\u5834\uff0c\u9032\u884c\u88ab\u52d5\u7684\u300c\u5c4d\u9ab8\u6e05\u7406\u300d\u5de5\u4f5c\uff1f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u6b21\u6536\u8cfc\uff0c\u76f8\u7576\u65bc\u70ba Freshworks ITSM \u9019\u628a\u7cbe\u826f\u6b66\u5668\uff0c\u642d\u8f09\u4e86\u80fd\u770b\u900f\u4e00\u5207\u7684\u300c\u602a\u7378\u7d1a\u5075\u6e2c\u80fd\u529b\u300d\u3002\u9019\u7a2e\u4e3b\u52d5\u51fa\u64ca\u3001\u9632\u60a3\u65bc\u672a\u7136\u7684\u300c\u9632\u885b\u968a\u300d\u6a21\u5f0f\uff0c\u5c07\u5fb9\u5e95\u6539\u8b8a\u88ab\u52d5\u6551\u706b\u7684\u820a\u6709\u898f\u5247\uff01<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-64133 lazyload\"\/><noscript><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11.png\" alt=\"\" class=\"wp-image-64133\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-11-768x768.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption class=\"wp-element-caption\">Image powered by Gemini<\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u6d1e\u898b\u672a\u4f86\uff1aDevice42 \u70ba Freshworks ITSM \u88dd\u4e0a\u300c\u667a\u6167\u5927\u8166\u300d<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c0d\u65bc\u8a31\u591a IT \u5c08\u696d\u4eba\u58eb\u800c\u8a00\uff0cDevice42 \u5f37\u5927\u7684 Agentless \u81ea\u52d5\u5316\u63a2\u7d22\u80fd\u529b\uff0c\u65e9\u5df2\u662f\u6253\u9020\u7cbe\u6e96 IT \u8cc7\u7522\u6e05\u55ae\u7684\u5805\u5be6\u57fa\u790e\u3002\u4f46\u9019\u4efd\u6e05\u55ae\u50c5\u50c5\u662f\u6b66\u5668\u7684\u85cd\u5716\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Device42 \u7684\u771f\u6b63\u50f9\u503c\uff0c\u5728\u65bc\u5c07\u9019\u4efd\u85cd\u5716\u8f49\u5316\u70ba\u4e00\u5f35\u52d5\u614b\u7684\u300c\u667a\u6167\u4f5c\u6230\u5730\u5716\u300d\u2014\u2014\u9019\u6b63\u662f\u8b93\u60a8\u7684 IT \u5718\u968a\u80fd\u5f9e\u300a\u602a\u73788\u865f\u300b\u4e2d\u88ab\u52d5\u7684\u300c\u6e05\u7406\u54e1\u300d\uff0c\u5168\u9762\u9032\u5316\u70ba\u300c\u9632\u885b\u968a\u300d\u7684\u95dc\u9375\u88dd\u5099\u3002\u9019\u5f35\u5730\u5716\u4e0d\u50c5\u662f Device42 \u5728 ITAM \u5e02\u5834\u812b\u7a4e\u800c\u51fa\u7684\u79d8\u5bc6\uff0c\u66f4\u662f\u8ce6\u80fd Freshworks ITSM\u3001\u5be6\u73fe\u667a\u6167\u904b\u7dad\u7684\u6838\u5fc3\u529b\u91cf\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u9ad8\u5149\u4eae\u9ede\uff1a\u5f9e\u300c\u64c1\u6709\u4ec0\u9ebc\u300d\u5230\u300c\u5982\u4f55\u904b\u4f5c\u300d\u7684\u86fb\u8b8a<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u9ad8\u5149\u4eae\u9ede<\/td><td>ITAM\u7684\u7368\u7279\u6027<\/td><td>\u8ce6\u80fd ITSM\uff1a\u8207 Freshworks \u6574\u5408\u7684\u5a01\u529b<\/td><\/tr><tr><td>\u81ea\u52d5\u5316\u61c9\u7528\u7a0b\u5f0f\u76f8\u4f9d\u6027\u5716\u8b5c (ADM)<\/td><td>\u9019\u4e0d\u53ea\u662f\u4eba\u53e3\u666e\u67e5\uff0c\u9019\u662f\u300c\u793e\u6703\u95dc\u4fc2\u7db2\u7d61\u5716\u300d\u3002\u50b3\u7d71 ITAM \u544a\u8a34\u60a8\u300c\u6709\u300d\u4e00\u53f0\u4f3a\u670d\u5668\uff0c\u5c31\u50cf\u4e00\u4efd\u975c\u614b\u7684\u4eba\u53e3\u666e\u67e5\u8cc7\u6599\u3002\u800c Device42 \u7684 ADM \u5247\u63cf\u7e6a\u51fa\u4e00\u500b\u52d5\u614b\u7684\u300cIT \u793e\u6703\u95dc\u4fc2\u7db2\u7d61\u300d\u3002\u60f3\u50cf\u534a\u591c\u5169\u9ede\uff0c\u6838\u5fc3\u670d\u52d9\u7a81\u7136\u4e2d\u65b7\u3002\u50b3\u7d71\u4f5c\u6cd5\u662f\u7ffb\u67e5\u6587\u4ef6\u3001\u9010\u4e00\u767b\u5165\u4e3b\u6a5f\uff1b\u800c Device42 \u5247\u8b93\u60a8\u5728\u5730\u5716\u4e0a\u76f4\u63a5\u770b\u5230\u4e00\u500b\u9583\u720d\u7d05\u5149\u7684\u7bc0\u9ede\uff0c\u4ee5\u53ca\u6240\u6709\u8207\u5b83\u76f8\u9023\u3001\u5373\u5c07\u88ab\u6ce2\u53ca\u7684\u670d\u52d9\uff0c\u77ac\u9593\u5b9a\u4f4d\u885d\u64ca\u7bc4\u570d\u8207\u6839\u6e90\u3002\u9019\u5c31\u662f\u5f9e\u300c\u6e05\u9ede\u300d\u5230\u300c\u6d1e\u5bdf\u300d\u7684\u8cea\u8b8a\u3002<\/td><td>\u70ba Freshworks ITSM \u670d\u52d9\u53f0\u88dd\u4e0a\u300c\u5168\u666f\u4f5c\u6230\u8996\u91ce\u300d\u3002\u7576 ADM \u8207 Freshworks ITSM \u7121\u7e2b\u6574\u5408\u5f8c\uff0c\u670d\u52d9\u53f0\u4eba\u54e1\u4e0d\u518d\u662f\u55ae\u7d14\u7684\u63a5\u7dda\u751f\u3002\u4ed6\u5011\u5728\u958b\u555f\u4e00\u5f35\u7dca\u6025 Ticket \u7684\u77ac\u9593\uff0c\u5c31\u5316\u8eab\u70ba\u6230\u60c5\u4e2d\u5fc3\u7684\u6307\u63ee\u5b98\u3002\u87a2\u5e55\u4e0a\u7acb\u5373\u5f48\u51fa\u7531 Device42 \u63d0\u4f9b\u7684\u76f8\u4f9d\u6027\u5716\u8b5c\uff0c\u6e05\u6670\u6a19\u793a\u51fa\u6545\u969c\u9ede\u3002\u4ed6\u5011\u4e0d\u5fc5\u518d\u554f\u300c\u9084\u5f71\u97ff\u5230\u8ab0\uff1f\u300d\uff0c\u800c\u662f\u80fd\u76f4\u63a5\u544a\u77e5\u4f7f\u7528\u8005\uff1a\u300c\u6211\u5011\u5df2\u9396\u5b9a\u554f\u984c\uff0c\u9810\u8a08\u91d1\u6d41\u8207\u5eab\u5b58\u6a21\u7d44\u5c07\u53d7\u5f71\u97ff\uff0c\u5de5\u7a0b\u5718\u968a\u6b63\u5728\u6436\u4fee\u3002\u300d\u9019\u7a2e\u6df1\u5ea6\u60c5\u5883\u5316\u7684\u652f\u63f4\uff0c\u662f\u50b3\u7d71 Freshworks ITSM \u7121\u6cd5\u63d0\u4f9b\u7684\u3002<\/td><\/tr><tr><td>\u591a\u7dad\u5ea6\u7684\u7b56\u7565\u6027\u6d1e\u5bdf<\/td><td>\u9019\u4e0d\u53ea\u662f\u6578\u64da\u5831\u8868\uff0c\u9019\u662f\u300c\u4f01\u696d IT \u7684\u5065\u5eb7\u6aa2\u67e5\u5831\u544a\u300d\u3002\u50b3\u7d71 ITAM \u7d66\u60a8\u4e00\u5806\u539f\u59cb\u6578\u64da\uff0c\u5982\u540c\u9ad4\u6aa2\u5f8c\u7684\u4e00\u758a\u6578\u5b57\u3002\u800c Device42 \u5247\u626e\u6f14\u300c\u5c08\u696d\u91ab\u5e2b\u300d\u7684\u89d2\u8272\uff0c\u70ba\u60a8\u89e3\u8b80\u9019\u4e9b\u6578\u5b57\u80cc\u5f8c\u7684\u610f\u7fa9\u3002\u5b83\u6703\u4e3b\u52d5\u544a\u8a34\u60a8\uff1a\u300c\u9019 50 \u53f0\u4f3a\u670d\u5668\u5df2\u4e00\u500b\u6708\u7121\u4eba\u4f7f\u7528\uff0c\u5efa\u8b70\u95dc\u9589\u4ee5\u7bc0\u7701\u96fb\u8cbb\u8207\u6388\u6b0a\u8cbb\u300d\uff0c\u6216\u662f\u300c\u60a8\u8a08\u5283\u9077\u79fb\u7684\u61c9\u7528\uff0c\u9084\u4f9d\u8cf4\u8457\u4e09\u5957\u5373\u5c07\u505c\u6b62\u652f\u63f4\u7684\u820a\u7248\u8edf\u9ad4\uff0c\u5b58\u5728\u9ad8\u98a8\u96aa\u3002\u300d\u5b83\u5c07\u6578\u64da\u8f49\u5316\u70ba\u53ef\u7acb\u5373\u57f7\u884c\u7684\u5177\u9ad4\u5efa\u8b70**\u3002<\/td><td>\u70ba Freshworks ITSM \u8b8a\u66f4\u7ba1\u7406\u914d\u5099\u300c\u672a\u4f86\u6a21\u64ec\u5668\u300d\u3002\u5728 Freshworks ITSM \u4e2d\u63d0\u4ea4\u4e00\u500b\u300c\u8cc7\u6599\u5eab\u5347\u7d1a\u300d\u7684\u8b8a\u66f4\u8acb\u6c42\u6642\uff0c\u50b3\u7d71\u6d41\u7a0b\u5145\u6eff\u672a\u77e5\u3002\u4f46\u6574\u5408\u5f8c\uff0cDevice42 \u6703\u81ea\u52d5\u9644\u4e0a\u4e00\u4efd\u300c\u8b8a\u66f4\u885d\u64ca\u6a21\u64ec\u5831\u544a\u300d\u3002\u5831\u544a\u6703\u660e\u78ba\u6307\u51fa\uff1a\u300c\u672c\u6b21\u5347\u7d1a\u5c07\u5f71\u97ff CRM\u3001BI \u5831\u8868\u8207\u884c\u52d5 App \u4e09\u500b\u4e0b\u6e38\u670d\u52d9\u3002\u300dIT \u59d4\u54e1\u6703\u80fd\u57fa\u65bc\u9019\u4efd\u7cbe\u6e96\u7684\u9810\u6e2c\uff0c\u900f\u904e Freshworks ITSM \u5e73\u53f0\uff0c\u505a\u51fa\u6700\u5b89\u5168\u7684\u6c7a\u7b56\uff0c\u5b89\u6392\u6700\u59a5\u5584\u7684\u505c\u6a5f\u7a97\u53e3\uff0c\u8b93\u6bcf\u4e00\u6b21\u8b8a\u66f4\u90fd\u5f9e\u4e00\u5834\u8ced\u535a\uff0c\u8b8a\u6210\u4e00\u6b21\u7cbe\u5bc6\u7684\u79d1\u5b78\u90e8\u7f72\u3002\u9019\u5927\u5e45\u63d0\u5347\u4e86 Freshworks ITSM \u5728\u8b8a\u66f4\u7ba1\u7406\u4e0a\u7684\u6548\u7387\u8207\u6210\u529f\u7387\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"1024\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-64130 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10.png\" alt=\"\" class=\"wp-image-64130\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10-150x150.png 150w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2025\/09\/image-10-768x768.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><figcaption class=\"wp-element-caption\">Image powered by Gemini<\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u7d50\u8ad6\uff1a\u5f9e ITAM \u5230 Freshworks ITSM\uff0c\u518d\u5230 AITSM \u7684\u7d42\u6975\u9032\u5316<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u8a31\u591a\u4f01\u696d\u5c0e\u5165 Freshworks ITSM\uff0c\u5df2\u7d93\u662f\u5f9e\u50b3\u7d71 IT \u8cc7\u7522\u7ba1\u7406 (ITAM) \u9081\u5411\u73fe\u4ee3\u5316\u7684\u4e00\u5927\u6b65\uff0c\u64c1\u6709\u4e86\u5353\u8d8a\u7684\u6d41\u7a0b\u7ba1\u7406\u4e2d\u5fc3\u3002\u4f46\u5982\u679c\u7f3a\u4e4f\u5c0d\u8cc7\u7522\u95dc\u4fc2\u7684\u6df1\u5c64\u6d1e\u5bdf\uff0cIT \u5718\u968a\u4ecd\u53ef\u80fd\u9677\u65bc\u88ab\u52d5\u56de\u61c9\u7684\u5faa\u74b0\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Device42 \u6b63\u662f\u6253\u7834\u6b64\u5faa\u74b0\u7684\u95dc\u9375\u3002\u5b83\u4e0d\u50c5\u50c5\u56de\u7b54\u4e86\u300c\u6211\u5011\u6709\u4ec0\u9ebc\u8cc7\u7522\uff1f\u300d\uff0c\u66f4\u95dc\u9375\u7684\u662f\uff0c\u5b83\u56de\u7b54\u4e86\u300c\u9019\u4e9b\u8cc7\u7522\u5982\u4f55\u652f\u6490\u6211\u5011\u7684\u696d\u52d9\uff1f\u300d\u2014\u2014\u9019\u6b63\u662f Freshworks ITSM \u6d41\u7a0b\u4e2d\u6700\u9700\u8981\u7684\u60c5\u5883\u8cc7\u8a0a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u56e0\u6b64\uff0c\u7576 Device42 \u7684\u6df1\u5ea6\u6d1e\u5bdf\u529b\uff08\u300c\u667a\u6167\u5927\u8166\u300d\uff09\u8207 Freshworks ITSM \u7684\u5353\u8d8a\u6d41\u7a0b\uff08\u300c\u4f5c\u6230\u4e2d\u5fc3\u300d\uff09\u7d50\u5408\u6642\uff0c\u7d42\u6975\u9032\u5316\u4fbf\u5f97\u4ee5\u5be6\u73fe\u3002\u4f01\u696d\u5b8c\u6210\u7684\uff0c\u6b63\u662f\u5f9e ITAM \u8e8d\u5347\u81f3 Freshworks ITSM\u3001\u518d\u9032\u5316\u81f3\u667a\u6167\u578b IT \u670d\u52d9\u7ba1\u7406 (AITSM) 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