{"id":61949,"date":"2025-07-22T16:24:25","date_gmt":"2025-07-22T08:24:25","guid":{"rendered":"https:\/\/masterconcept.ai\/?p=61949"},"modified":"2025-07-22T16:30:33","modified_gmt":"2025-07-22T08:30:33","slug":"customer-service-a-boss-battle-4-ways-freshdesk-omni-helps-you-level-up-your-skills","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/customer-service-a-boss-battle-4-ways-freshdesk-omni-helps-you-level-up-your-skills\/","title":{"rendered":"\u5ba2\u670d\u5de5\u4f5c\u50cf\u6253\u526f\u672c\uff1f\u56db\u62db\u7528 Freshdesk Omni \u89e3\u9396\u5347\u7d1a\u6280\u80fd\u6a39"},"content":{"rendered":"\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u5f15\u8a00\uff1a\u5ba2\u670d\u6311\u6230\u8207\u6a5f\u6703\u7684\u6642\u4ee3\u8b8a\u9769<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u8fd1\uff0c<a href=\"https:\/\/www.businesstoday.com.tw\/article\/category\/183030\/post\/202506250033\/\">\u67d0\u77e5\u540d\u65c5\u884c\u793e<\/a>\u5ba3\u5e03\u5c07\u555f\u52d5\u4e0b\u534a\u5e74\u71df\u904b\u512a\u5316\u8a08\u5283\uff0c\u4e26\u9032\u884c\u7d44\u7e54\u8abf\u6574\uff0c\u9810\u8a08\u5c07\u7cbe\u7c21\u7d0415%\u7684\u54e1\u5de5\u4eba\u529b\u3002\u9019\u4e00\u8abf\u6574\u4e0d\u50c5\u662f\u70ba\u4e86\u56e0\u61c9\u5168\u7403\u7d93\u6fdf\u4e0d\u78ba\u5b9a\u6027\uff0c\u4e5f\u53cd\u6620\u51fa\u9867\u5ba2\u884c\u70ba\u8207\u9700\u6c42\u6b63\u5728\u767c\u751f\u5feb\u901f\u8b8a\u5316\uff0c\u4f01\u696d\u5728\u9762\u5c0d\u9019\u4e9b\u6311\u6230\u6642\uff0c\u5fc5\u9808\u52a0\u901f\u6578\u4f4d\u8f49\u578b\uff0c\u4ee5\u63d0\u9ad8\u904b\u71df\u6548\u7387\u4e26\u6eff\u8db3\u9867\u5ba2\u671f\u671b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u9019\u500b\u8cc7\u8a0a\u7206\u70b8\u3001\u9700\u6c42\u77ac\u606f\u842c\u8b8a\u7684\u6642\u4ee3\uff0c\u4f01\u696d\u4e0d\u50c5\u8981\u63d0\u9ad8\u670d\u52d9\u6548\u7387\uff0c\u9084\u8981\u4fdd\u8b49\u9867\u5ba2\u6eff\u610f\u5ea6\uff0c\u4e26\u5728\u7e41\u91cd\u7684\u5de5\u4f5c\u91cf\u4e2d\u5c0b\u6c42\u6700\u4f73\u7684\u904b\u71df\u6210\u672c\u7ba1\u7406\u3002<strong>\u5ba2\u6236\u5c0d\u670d\u52d9\u7684\u671f\u671b\u5df2\u5f9e\u300c\u6709\u554f\u5fc5\u7b54\u300d\u63d0\u5347\u5230\u300c\u5373\u6642\u3001\u500b\u4eba\u5316\u4e14\u7121\u7e2b\u7684\u9ad4\u9a57\u300d\u3002\u5982\u4f55\u5728\u591a\u6a23\u5316\u7684\u6e9d\u901a\u7ba1\u9053\u4e2d\uff0c\u7dad\u6301\u4e00\u81f4\u4e14\u5353\u8d8a\u7684\u670d\u52d9\u54c1\u8cea\uff0c\u6210\u70ba\u4f01\u696d\u5ba2\u670d\u90e8\u9580\u7684\u4e00\u5927\u8003\u9a57\u3002<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6839\u64da <a href=\"https:\/\/www.gartner.com\/en\/newsroom\/press-releases\/2024-07-09-gartner-survey-finds-64-percent-of-customers-would-prefer-that-companies-didnt-use-ai-for-customer-service\">Gartner 2023 \u7684\u5831\u544a\uff0c\u9867\u5ba2\u5c0d\u5ba2\u670d\u7684\u671f\u671b\u5df2\u7d93\u4e0d\u518d\u50c5\u50c5\u505c\u7559\u5728\u300c\u6709\u554f\u5fc5\u7b54\u300d<\/a>\uff0c\u4ed6\u5011\u5e0c\u671b\u54c1\u724c\u80fd\u63d0\u4f9b\u66f4\u5feb\u901f\u3001\u66f4\u4e3b\u52d5\u7684\u670d\u52d9\uff0c\u4e26\u5728\u9996\u6b21\u63a5\u89f8\u6642\u89e3\u6c7a\u554f\u984c\uff0c\u907f\u514d\u53cd\u8986\u806f\u7d61\u3002\u96a8\u8457\u9867\u5ba2\u5c0d\u670d\u52d9\u7684\u671f\u671b\u8d8a\u4f86\u8d8a\u9ad8\uff0c\u4f01\u696d\u8a72\u5982\u4f55\u5728\u6e1b\u5c11\u7b49\u5f85\u6642\u9593\u7684\u540c\u6642\uff0c\u63d0\u4f9b\u9ad8\u6548\u4e14\u9ad8\u54c1\u8cea\u7684\u670d\u52d9\uff1f\u9019\u6b63\u662f\u73fe\u4eca\u5ba2\u670d\u90e8\u9580\u9762\u81e8\u7684\u4e3b\u8981\u6311\u6230\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6b64\u5916\uff0c<a href=\"https:\/\/www.mckinsey.com\/capabilities\/mckinsey-digital\/our-insights\/the-economic-potential-of-generative-ai-the-next-productivity-frontier#business-value\">\u6839\u64da McKinsey 2023 \u7684\u7814\u7a76<\/a>\uff0c\u8a31\u591a\u4f01\u696d\u5df2\u7d93\u958b\u59cb\u52a0\u901f\u6578\u4f4d\u5316\u8f49\u578b\uff0c\u4e26\u5229\u7528 AI \u6280\u8853 \u4f86\u6e1b\u5c11\u4eba\u5de5\u8ca0\u64d4\uff0c\u63d0\u9ad8\u9867\u5ba2\u670d\u52d9\u6548\u7387\u3002\u667a\u80fd\u5ba2\u670d\u7cfb\u7d71\u7684\u5f15\u5165\u53ef\u4ee5\u5927\u5927\u7684\u964d\u4f4e\u9867\u5ba2\u554f\u984c\u91cd\u8907\u6027\u4efb\u52d9\uff0c\u4e26\u5728\u9867\u5ba2\u67e5\u8a62\u968e\u6bb5\u5373\u6642\u89e3\u6c7a\u554f\u984c\uff0c\u5f9e\u800c\u91cb\u653e\u5ba2\u670d\u4eba\u54e1\u7684\u5de5\u4f5c\u91cf\uff0c\u8b93\u4ed6\u5011\u80fd\u5c08\u6ce8\u65bc\u8655\u7406\u66f4\u8907\u96dc\u7684\u67e5\u8a62\u548c\u554f\u984c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c0d\u65bc\u5ba2\u670d\u90e8\u9580\u4f86\u8aaa\uff0c\u5982\u4f55\u5728\u9019\u4e00\u5207\u4e2d\u627e\u5230\u5e73\u8861\u9ede\uff0c\u6210\u70ba\u4f01\u696d\u6210\u529f\u8207\u5426\u7684\u95dc\u9375\u3002<strong>\u7136\u800c\uff0c\u8a31\u591a\u4f01\u696d\u4ecd\u9762\u81e8\u8cc7\u8a0a\u5206\u6563\u3001\u7cfb\u7d71\u5b64\u5cf6\u7684\u554f\u984c\uff0c\u5c0e\u81f4\u5ba2\u670d\u4eba\u54e1\u96e3\u4ee5\u5feb\u901f\u638c\u63e1\u5ba2\u6236\u5168\u8c8c\uff0c\u8de8\u90e8\u9580\u5354\u4f5c\u4e5f\u5e38\u56e0\u8cc7\u8a0a\u4e0d\u5c0d\u7a31\u800c\u7522\u751f\u74f6\u9838\uff0c\u9032\u4e00\u6b65\u5f71\u97ff\u4e86\u670d\u52d9\u6548\u7387\u8207\u5ba2\u6236\u9ad4\u9a57\u3002\u6b64\u5916\uff0c\u5ba2\u670d\u4eba\u54e1\u7684\u9ad8\u6d41\u52d5\u7387\u8207\u65b0\u4eba\u57f9\u8a13\u6210\u672c\uff0c\u4e5f\u6301\u7e8c\u5c0d\u4f01\u696d\u9020\u6210\u96b1\u6027\u8ca0\u64d4\u3002<\/strong> \u8a31\u591a\u4f01\u696d\u5df2\u7d93\u958b\u59cb\u4f9d\u8cf4 AI \u6280\u8853 \u4f86\u61c9\u5c0d\u9019\u4e9b\u6311\u6230\uff0c\u5c24\u5176\u662f\u901a\u904e\u667a\u6167\u5ba2\u670d\u7cfb\u7d71\u4f86\u63d0\u5347\u670d\u52d9\u54c1\u8cea\u4e26\u512a\u5316\u4eba\u529b\u5206\u914d\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6578\u4f4d\u8f49\u578b\u5c0d\u9867\u5ba2\u9ad4\u9a57\u548c\u71df\u904b\u6548\u7387\u7684\u5f71\u97ff<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f8b\u5982\uff0c<a href=\"https:\/\/www.ctee.com.tw\/news\/20250625700962-431401\">\u67d0\u77e5\u540d\u65c5\u884c\u793e <\/a>\u6b63\u5728\u52a0\u5f37 AI \u6280\u8853\u61c9\u7528\uff0c\u5c24\u5176\u662f\u5728\u5ba2\u670d\u90e8\u9580\uff0c\u8a08\u5283\u5f15\u5165\u667a\u6167\u804a\u5929\u6a5f\u5668\u4eba\u548c AI \u63a8\u85a6\u7cfb\u7d71\uff0c\u4ee5\u6e1b\u5c11\u9867\u5ba2\u7b49\u5f85\u6642\u9593\u3001\u63d0\u5347\u670d\u52d9\u54c1\u8cea\uff0c\u4e26\u4f7f\u54e1\u5de5\u80fd\u5c08\u6ce8\u65bc\u8655\u7406\u66f4\u8907\u96dc\u7684\u67e5\u8a62\u8207\u9700\u6c42\u3002\u9019\u6a23\u7684\u6578\u4f4d\u8f49\u578b\uff0c\u4e0d\u50c5\u80fd\u63d0\u9ad8\u6548\u7387\uff0c\u9084\u80fd\u5927\u5e45\u964d\u4f4e\u904b\u71df\u6210\u672c\uff0c\u70ba\u9867\u5ba2\u63d0\u4f9b\u66f4\u70ba\u4fbf\u6377\u3001\u5373\u6642\u7684\u670d\u52d9\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u5728\u9019\u500b\u300c\u4e00\u9375\u8b8a\u8eab\u300d\u7684\u6642\u4ee3\uff0c\u5ba2\u670d\u4e5f\u80fd\u5347\u7d1a\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6c92\u932f\uff01\u5982\u679c\u60a8\u89ba\u5f97\u6bcf\u5929\u8655\u7406\u9867\u5ba2\u67e5\u8a62\u50cf\u662f\u5728\u6253\u526f\u672c\uff0c\u90a3\u60a8\u9700\u8981\u7684\u4e0d\u53ea\u662f\u52aa\u529b\uff0c\u800c\u662f\u4e00\u628a\u80fd\u89e3\u9396\u65b0\u6280\u80fd\u7684\u795e\u5668\u3002\u9019\u6b21\u4e3b\u89d2\u662f\u2014\u2014 Freshdesk Omni\uff0c\u5b83\u5c07\u5e6b\u52a9\u60a8\u5f9e\u5ba2\u670d\u51e1\u4eba\uff0c\u4e00\u6b65\u6b65\u9032\u5316\u6210\u5168\u901a\u8def\u667a\u6167\u578b\u5ba2\u670d\u5f37\u8005\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u7b2c\u4e00\u5f0f\uff1a\u591a\u901a\u8def\u878d\u5408\uff0c\u4e00\u773c\u638c\u63e1\uff08\u6280\u80fd\uff1a\u6574\u5408\u4e4b\u773c\uff09<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u60a8\u662f\u5426\u5e38\u5728 Email\u3001LINE\u3001Facebook\u3001\u96fb\u8a71\u3001WhatsApp \u4e4b\u9593\u75b2\u65bc\u5954\u547d\uff1f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c31\u50cf\u96fb\u7af6\u9078\u624b Faker \u5728\u6beb\u79d2\u9593\u7cbe\u6e96\u5207\u63db\u87a2\u5e55\u8207\u8996\u89d2\uff0cFreshdesk Omni \u7684\u901a\u8def\u6574\u5408\u80fd\u529b\u4e5f\u8b93\u5ba2\u670d\u4eba\u54e1\u53ef\u4ee5\u4e00\u773c\u638c\u63e1\u5168\u5c40\u2014\u2014\u7121\u9700\u591a\u8996\u7a97\u5207\u63db\u3001\u4e0d\u6015\u8a0a\u606f\u6f0f\u63a5\uff0c\u4fdd\u6301\u53cd\u61c9\u901f\u5ea6\u5728 S \u7d1a\u6c34\u6e96\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u4e0d\u53ea\u662f\u6548\u7387\uff0c\u66f4\u662f\u4e00\u7a2e\u5c08\u6ce8\u529b\u7684\u5347\u7d1a\uff1a\u5f9e\u6df7\u4e82\u4f5c\u696d\u8f49\u8b8a\u70ba\u6d41\u66a2\u7bc0\u594f\uff0c\u8b93\u6bcf\u4f4d\u5ba2\u670d\u90fd\u80fd\u64c1\u6709 Faker \u822c\u7684\u64cd\u63a7\u611f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u591a\u901a\u8def\u5ba2\u670d\u5e73\u53f0\u6bd4\u8f03\u8868<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td colspan=\"2\">\u6574\u5408\u6bd4\u8f03\u8868<\/td><td>Freshdesk Omni<\/td><td>B\u724c<\/td><td>O\u724c<\/td><td>S\u724c<\/td><td>O\u5be6\u9a57\u5ba4<\/td><\/tr><tr><td rowspan=\"5\">\u4e32\u63a5\u6e20\u9053<\/td><td>LINE<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><\/tr><tr><td>FB Messenger<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><\/tr><tr><td>Instagram<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u2716<\/td><\/tr><tr><td>WhatsApp<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><\/tr><tr><td>Web Chat<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><\/tr><tr><td rowspan=\"3\">\u529f\u80fd\u6bd4\u8f03<\/td><td>\u7c21\u8a0a<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u221a<\/td><\/tr><tr><td>\u7b2c\u4e09\u65b9\u670d\u52d9\u652f\u63f4<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u221a<\/td><td>\u221a<\/td><\/tr><tr><td>ChatBot \u529f\u80fd API<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u221a<\/td><td>\u221a<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Freshdesk Omni \u5100\u8868\u677f\uff08\u5404\u6e20\u9053\u6578\u64da\u5f59\u6574\uff09<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdZWrlX6Cd34q0wKP7L90NSixT38hbiOnSYhz-FNxgG5ijD1kLZ4uWA_Cny2RnIydDXlT1fai9PF-Uijr92nrjeQz2rvvI3cwX2vnsLu1ohr4H8YMiHdbmDKjb514sOq8jKM3ZXUw?key=fLrmJ0DcBH9H5OF7BMUJ3A\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"\/><noscript><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdZWrlX6Cd34q0wKP7L90NSixT38hbiOnSYhz-FNxgG5ijD1kLZ4uWA_Cny2RnIydDXlT1fai9PF-Uijr92nrjeQz2rvvI3cwX2vnsLu1ohr4H8YMiHdbmDKjb514sOq8jKM3ZXUw?key=fLrmJ0DcBH9H5OF7BMUJ3A\" alt=\"\"><\/noscript><figcaption class=\"wp-element-caption\">\u4f86\u6e90\uff1a<a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000008393-overview-of-unified-dashboard?cloud=cs_suite\">freshworks<\/a> \u77e5\u8b58\u5eab<\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u7b2c\u4e8c\u5f0f\uff1aFreddy AI \u52a9\u653b\uff08\u6280\u80fd\uff1a\u667a\u6167\u9023\u64ca\uff09<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5ba2\u670d\u4e5f\u6709 AI \u5925\u4f34\uff1fFreddy \u5c31\u662f\u90a3\u500b\u6bcf\u6b21\u60a8\u5feb\u62db\u67b6\u4e0d\u4f4f\u6642\u8df3\u51fa\u4f86\u300c\u88dc\u5200\u300d\u7684\u968a\u53cb\u3002\u5f9e\u5efa\u8b70\u56de\u8986\u5230\u5de5\u55ae\u7e3d\u7d50\uff0c\u52a9\u60a8\u5feb\u72e0\u6e96\u61c9\u5c0d\u67e5\u8a62\u3002\u800c\u5176\u4ed6\u7af6\u54c1\u7684 AI \u80fd\u529b\u53c8\u5230\u54ea\u4e00\u6b65\uff1f\u6211\u5011\u4f86\u770b\u770b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freddy AI \u4e09\u5927\u52a9\u653b\uff1a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Copilot\uff1a\u81ea\u52d5\u5efa\u8b70\u56de\u61c9\u8a9e\u53e5\uff0c\u4f9d\u60c5\u5883\u88dc\u5f37\u5167\u5bb9\uff0c\u8b93\u5ba2\u670d\u5feb\u72e0\u6e96\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Self Service\uff1a\u5f15\u5c0e\u9867\u5ba2\u900f\u904e\u77e5\u8b58\u5eab\u81ea\u52a9\u8655\u7406\u554f\u984c\uff0c\u6e1b\u5c11\u91cd\u8907\u67e5\u8a62\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 Case Summary\uff1a\u81ea\u52d5\u5f59\u6574\u5c0d\u8a71\u91cd\u9ede\uff0c\u5354\u52a9\u5ba2\u670d\u5feb\u901f\u63a5\u624b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83c\udd9a \u4ed6\u724c AI \u529f\u80fd\u6982\u6cc1\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u54c1\u724c<\/td><td>AI \u56de\u8986\u8a2d\u5b9a<\/td><td>\u77e5\u8b58\u5eab\u554f\u7b54<\/td><td>\u81ea\u52d5\u6458\u8981\u80fd\u529b<\/td><td>\u8a9e\u5883\u7406\u89e3<\/td><td>\u5de5\u55ae\u8f14\u52a9\u529f\u80fd<\/td><td>Copilot\uff08\u81ea\u52d5\u56de\u61c9\u5efa\u8b70\uff09<\/td><td>\u9032\u968e AI \u52a9\u7406<\/td><td>SLA \u7ba1\u63a7\u529f\u80fd\uff08\u81ea\u52d5\u63d0\u9192\u8207\u5347\u7d1a\uff09<\/td><\/tr><tr><td>Freddy AI<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a<\/td><td>\u221a&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/td><\/tr><tr><td>S\u724c<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><\/tr><tr><td>O\u724c<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><\/tr><tr><td>B\u724c<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><\/tr><tr><td>O\u5be6\u9a57\u5ba4<\/td><td>\u2716<\/td><td>\u221a<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><td>\u2716<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdUQtTdJ81ls8F-FoUHjdmiG7dt3lCv1GBp293vr8plSxek2DSFj0D1tX1a29uKKxf5g2Vb_Oh9WzL6VKkRaO4Z4u7nBrWwmeYkiDA6sgs37MVRXa6kcALchxQSC9EKYIHMtdEn2w?key=fLrmJ0DcBH9H5OF7BMUJ3A\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"\/><noscript><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXdUQtTdJ81ls8F-FoUHjdmiG7dt3lCv1GBp293vr8plSxek2DSFj0D1tX1a29uKKxf5g2Vb_Oh9WzL6VKkRaO4Z4u7nBrWwmeYkiDA6sgs37MVRXa6kcALchxQSC9EKYIHMtdEn2w?key=fLrmJ0DcBH9H5OF7BMUJ3A\" alt=\"\"><\/noscript><figcaption class=\"wp-element-caption\">\u4f86\u6e90\uff1a<a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000009033-conversational-analytics-formerly-prompt-based-analytics-?cloud=cs_suite\">freshworks<\/a> \u77e5\u8b58\u5eab<\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u7b2c\u4e09\u5f0f\uff1a\u9810\u6e2c\u9700\u6c42\uff0c\u5148\u767c\u5236\u4eba\uff08\u6280\u80fd\uff1a\u6d1e\u5bdf\u672a\u4f86\uff09<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u60a8\u9084\u5728\u7b49\u9867\u5ba2\u767c\u554f\u624d\u958b\u59cb\u601d\u8003\u55ce\uff1f<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshdesk Omni \u642d\u8f09\u7684 Freddy AI\uff0c\u5c31\u50cf\u300a\u95dc\u65bc\u6211\u8f49\u751f\u8b8a\u6210\u53f2\u840a\u59c6\u90a3\u6a94\u4e8b\u300b\u88e1\u7684\u300c\u5927\u8ce2\u8005\u300d\u2014\u2014 \u4e0d\u4f46\u80fd\u77ac\u9593\u8490\u96c6\u8cc7\u8a0a\u3001\u5373\u6642\u5206\u6790\u3001\u908f\u8f2f\u5224\u65b7\uff0c\u9084\u80fd\u5e6b\u60a8\u5728\u554f\u984c\u767c\u751f\u524d\uff0c\u5148\u5e03\u597d\u89e3\u65b9\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freddy \u80fd\u5728\u9867\u5ba2\u958b\u53e3\u524d\u6d1e\u5bdf\u610f\u5716\u3001\u4e3b\u52d5\u51fa\u64ca\u3002\u9019\u4e0d\u53ea\u662f\u53cd\u61c9\u5feb\uff0c\u800c\u662f\u64c1\u6709\u9810\u77e5\u7684\u667a\u6167\uff0c\u5728\u670d\u52d9\u6230\u5834\u4e0a\u5148\u4f54\u5148\u6a5f\u3001\u5236\u6575\u65bc\u672a\u5f62\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 \u61c9\u7528\u5834\u666f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5075\u6e2c\u5e38\u898b\u554f\u984c\uff0c\u5982\u51fa\u8ca8\u5ef6\u8aa4\u3001\u9000\u6b3e\u9032\u5ea6\uff0c\u81ea\u52d5\u89f8\u767c\u5c0d\u61c9\u89e3\u6cd5<\/li>\n\n\n\n<li>\u6839\u64da\u6b77\u53f2\u8207\u884c\u70ba\u6a21\u5f0f\u4e3b\u52d5\u63a8\u85a6\u7522\u54c1\u3001\u63a8\u9032\u4e0b\u4e00\u6b65\u884c\u52d5<\/li>\n\n\n\n<li>\u5feb\u901f\u6b78\u7d0d\u9867\u5ba2\u9700\u6c42\uff0c\u63d0\u4f9b\u5373\u6642\u5efa\u8b70\uff0c\u6253\u9020\u6709\u5982\u300c\u5fc3\u96fb\u611f\u61c9\u300d\u822c\u7684\u9810\u6e2c\u5f0f\u9ad4\u9a57<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfXz5P-gfmqeVt419-8jXmtgXNCe_WqPFQ8LhyqHMk2jQmPsW3nqBwhkTcUtdwayyK_3YDKAFIQdL9dtGo19-givrw7ZeC3obO6zOK5rAai7InYGvJCD0z-_MEs3k76qpJ15LNn?key=fLrmJ0DcBH9H5OF7BMUJ3A\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\"\/><noscript><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXfXz5P-gfmqeVt419-8jXmtgXNCe_WqPFQ8LhyqHMk2jQmPsW3nqBwhkTcUtdwayyK_3YDKAFIQdL9dtGo19-givrw7ZeC3obO6zOK5rAai7InYGvJCD0z-_MEs3k76qpJ15LNn?key=fLrmJ0DcBH9H5OF7BMUJ3A\" alt=\"\"><\/noscript><figcaption class=\"wp-element-caption\">\u4f86\u6e90\uff1a<a href=\"https:\/\/crmsupport.freshworks.com\/support\/solutions\/articles\/50000009031-proactive-insights?cloud=cs_suite\">freshworks<\/a> \u77e5\u8b58\u5eab<\/figcaption><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u7b2c\u56db\u5f0f\uff1a\u81ea\u52d5\u6d3e\u55ae\uff0c\u4efb\u52d9\u4e32\u9023\uff08\u6280\u80fd\uff1a\u6d41\u7a0b\u5f15\u64ce\uff09<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5c31\u50cf\u300a\u6211\u7368\u81ea\u5347\u7d1a\u300b\u4e2d\uff0c\u7375\u4eba\u516c\u6703\u6839\u64da\u4efb\u52d9\u96e3\u5ea6\u7b49\u7d1a\u6d3e\u9063\u6700\u5408\u9069\u7684\u7375\u4eba\uff0c\u4e0d\u8b93\u4f4e\u968e\u7375\u4eba\u4e82\u5165\u9ad8\u968e\u526f\u672c\uff0cFreshdesk Omni \u4e5f\u5728\u5ba2\u670d\u6230\u5834\u4e0a\u626e\u6f14\u667a\u6167\u6d3e\u55ae\u7684\u300c\u516c\u6703\u6703\u9577\u300d\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5b83\u80fd\u6839\u64da\u6bcf\u7b46\u4efb\u52d9\u7684\u7dca\u6025\u5ea6\u3001\u8907\u96dc\u6027\u3001\u901a\u8def\u4f86\u6e90\u8207\u8a9e\u8a00\u504f\u597d\uff0c\u7cbe\u6e96\u5206\u6d3e\u6700\u5408\u9069\u7684\u5ba2\u670d\u4ee3\u8868\uff0c\u5c31\u50cf\u628a S \u7d1a\u4efb\u52d9\u4ea4\u7d66 S \u7d1a\u7375\u4eba\uff0c\u78ba\u4fdd\u6bcf\u4e00\u6b21\u61c9\u6230\u90fd\u6709\u6548\u7387\u3001\u7121\u7a7a\u7a97\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7576\u9047\u5230\u8d85\u6642\u3001\u74f6\u9838\u3001\u7121\u4eba\u8655\u7406\u7b49\u60c5\u6cc1\uff0c\u7cfb\u7d71\u4e5f\u6703\u81ea\u52d5\u5347\u7d1a\u8f49\u6d3e\uff0c\u5f77\u5f7f\u4e00\u5834\u5354\u8abf\u7cbe\u5bc6\u7684\u526f\u672c\u7a81\u8972\uff0c\u5404\u55ae\u4f4d\u81ea\u52d5\u5207\u5165\u3001\u88dc\u4f4d\u3001\u7834\u95dc\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e3b\u7ba1\u4e0d\u5fc5\u518d\u624b\u52d5\u5be9\u55ae\u3001\u53cd\u8986\u63d0\u9192\uff0c\u5ba2\u670d\u6230\u968a\u5c31\u80fd\u5b8c\u6210\u4e00\u5834\u53c8\u4e00\u5834\u9ad8\u6548\u7387\u4efb\u52d9\u6e05\u7406\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 \u61c9\u7528\u5834\u666f\u8209\u4f8b\uff1a<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u300cSLA \u5b9a\u7fa9\uff0b\u8d85\u6642\u81ea\u52d5\u63d0\u9192\uff0b\u7dca\u6025\u5347\u7d1a\u901a\u77e5\u300d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u81ea\u52d5\u6d3e\u55ae\u529f\u80fd\uff0c\u5c31\u50cf\u662f\u5ba2\u670d\u754c\u7684\u300c\u516c\u6703\u6703\u9577\u300d\uff01<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u60f3\u50cf\u4e00\u4e0b\uff0c\u7576\u60a8\u7684\u5ba2\u6236\u9047\u5230\u554f\u984c\uff0c\u900f\u904e\u5ba2\u670d\u6a5f\u5668\u4eba\uff08Chatbot\uff09\u56de\u5831\u6642\uff0cFreshdesk Omni \u6703\u7acb\u523b\u50cf\u500b \u300c\u8070\u660e\u300d \u7684\u524d\u53f0\uff0c\u5224\u65b7\u9019\u500b\u554f\u984c\u6709\u591a\u7dca\u6025\u3001\u591a\u8907\u96dc\uff0c\u9084\u6709\u662f\u5f9e\u54ea\u88e1\u4f86\u7684\u3001\u5ba2\u6236\u8aaa\u4ec0\u9ebc\u8a9e\u8a00\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8209\u500b\u4f8b\u5b50\uff0c\u5982\u679c\u5ba2\u6236\u8aaa\uff1a\u300c\u6211\u7684\u8edf\u9ad4\u58de\u4e86\uff0c\u8a02\u623f\u7cfb\u7d71\u4e0d\u80fd\u7528\uff01\u300d\u7cfb\u7d71\u6703\u99ac\u4e0a\u77e5\u9053\u9019\u662f\u500b\u300c\u7dca\u6025\u7684\u8edf\u9ad4\u554f\u984c\u300d\u3002\u5982\u679c\u60a8\u6709\u8a2d\u5b9a\uff0c\u50cf\u300c\u9019\u7a2e\u554f\u984c\u4e00\u5c0f\u6642\u5167\u8981\u56de\u8986\u300d\uff0c\u90a3\u6642\u9593\u5c31\u6703\u958b\u59cb\u5012\u6578\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u5ba2\u670d\u6a5f\u5668\u4eba\u81ea\u5df1\u641e\u4e0d\u5b9a\uff0c\u5b83\u5c31\u6703\u5f88\u8070\u660e\u5730\u628a\u9019\u500b\u300c\u4efb\u52d9\u300d\u8f49\u7d66\u771f\u4eba\u5ba2\u670d\uff0c\u800c\u4e14\u6703\u81ea\u52d5\u6a19\u8a18\u6210\u300c\u8d85\u7dca\u6025\u4efb\u52d9\u300d\uff01\u8981\u662f\u904e\u4e86\u6642\u9593\u6c92\u4eba\u8655\u7406\uff0c\u5b83\u9084\u6703\u81ea\u52d5\u63d0\u9192\u4e3b\u7ba1\uff0c\u751a\u81f3\u76f4\u63a5\u628a\u4efb\u52d9\u5347\u7d1a\uff0c\u6d3e\u7d66\u6700\u53b2\u5bb3\u7684\u5de5\u7a0b\u5e2b\u53bb\u8655\u7406\uff0c\u5c31\u50cf\u628a S \u7d1a\u4efb\u52d9\u4ea4\u7d66 S \u7d1a\u7375\u4eba\u4e00\u6a23\uff0c\u78ba\u4fdd\u554f\u984c\u80fd\u88ab\u6700\u5feb\u89e3\u6c7a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u300c\u652f\u63f4\u8a9e\u8a00\u3001\u901a\u8def\u985e\u578b\u3001\u5730\u5340\u7b49\u5206\u6d3e\u689d\u4ef6\u8a2d\u5b9a\u300d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5982\u679c\u60a8\u7684\u5ba2\u6236\u662f\u4f86\u81ea\u65e5\u672c\u7684\u98ef\u5e97\uff0c\u800c\u4e14\u4ed6\u5011\u7528\u65e5\u6587\u767c\u554f\uff0c\u7cfb\u7d71\u6703\u7acb\u523b\u5224\u65b7\u51fa\u4f86\uff0c\u7136\u5f8c\u628a\u9019\u500b\u554f\u984c\u76f4\u63a5\u6d3e\u7d66\u6703\u8aaa\u65e5\u6587\u3001\u53c8\u61c2\u6280\u8853\u7684\u65e5\u672c\u7dda\u5ba2\u670d\u6216\u5de5\u7a0b\u5e2b\u3002\u9019\u6a23\u4e00\u4f86\uff0c\u6e9d\u901a\u5c31\u5b8c\u5168\u6c92\u969c\u7919\uff0c\u554f\u984c\u4e5f\u80fd\u66f4\u5feb\u89e3\u6c7a\uff01<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u300c\u5de5\u55ae\u8655\u7406\u9032\u5ea6\u6e05\u6670\uff0c\u5354\u4f5c\u6548\u7387\u5927\u63d0\u5347\u300d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u503c\u5f97\u4e00\u63d0\u7684\u662f\uff0c\u8eab\u70ba\u4e3b\u7ba1\uff0c\u60a8\u4e0d\u7528\u518d\u4e00\u500b\u500b\u53bb\u76ef\u8457\u6bcf\u500b\u554f\u984c\u8655\u7406\u5230\u54ea\u4e86\u3002Freshdesk Omni 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