{"id":5397,"date":"2020-08-11T11:02:16","date_gmt":"2020-08-11T03:02:16","guid":{"rendered":"https:\/\/masterconcept.ai\/?p=5397"},"modified":"2025-11-03T11:14:25","modified_gmt":"2025-11-03T03:14:25","slug":"event-freshworks-customer-service-0902","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/event\/event-freshworks-customer-service-0902\/","title":{"rendered":"\u3010MC\u6d3b\u52d5\u3011\u96f2\u7aef\u5ba2\u670d\u7814\u8a0e\u6703\uff5cFreshworks\u6b63\u5f15\u9818\u5ba2\u670d\u5e73\u53f0\u7684\u81ea\u52d5\u5316\u8b8a\u9769\uff01\uff5c2020\/9\/2 (\u4e09)"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u6d3b\u52d5\u4ecb\u7d39<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u54c8\u4f5b\u5546\u696d\u8a55\u8ad6\uff1a\u300c\u6bcf\u958b\u767c\u4e00\u500b\u65b0\u5ba2\u6236\u7684\u6210\u672c\u662f\u7dad\u7e6b\u4e00\u500b\u65e2\u6709\u5ba2\u6236\u6210\u672c\u7684 5 \u500d\u3002\u300d<\/strong><br><br>\u5728\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u4e2d\uff0c\u5ba2\u6236\u670d\u52d9\u626e\u6f14\u8457\u975e\u5e38\u91cd\u8981\u7684\u89d2\u8272\uff0c\u56e0\u6b64\u63d0\u5347\u670d\u52d9\u6548\u7387\u8207\u5ba2\u6236\u6eff\u610f\u5ea6\u6210\u4e86\u4f01\u696d\u95dc\u6ce8\u7684\u91cd\u8981\u9762\u5411\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p><strong><span style=\"color:#11a427\" class=\"has-inline-color\">\u6253\u9020\u5b8c\u7f8e\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u300e\u81ea\u52d5\u5316\u300f\u5728\u6574\u500b\u5ba2\u670d\u6d41\u7a0b\u4e2d\u81f3\u95dc\u91cd\u8981<\/span><\/strong><\/p><\/blockquote>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee5 Freshworks \u65d7\u4e0b\u7684&nbsp;<strong><a href=\"https:\/\/masterconcept.ai\/zh-tw\/freshdesk?hsLang=zh-tw\" rel=\"noreferrer noopener\" target=\"_blank\"><span style=\"color:#00a30a\" class=\"has-inline-color\">Freshdesk<\/span><\/a><\/strong>&nbsp;\u70ba\u4f8b\uff0c\u904e\u5f80\u5ba2\u670d\u5c08\u54e1\u9700\u8981\u5728\u5404\u500b\u7ba1\u9053\u56de\u8986\u5ba2\u6236\u8a0a\u606f\uff0c\u50cf\u662f<strong>\u5ba2\u670d\u4fe1\u7bb1<\/strong>\u3001<strong>Line @\u5b98\u65b9\u5e33\u865f<\/strong>\u3001<strong>Facebook \u7c89\u7d72\u5718<\/strong>\u3001<strong>\u5b98\u7db2&nbsp;Live Chat<\/strong>&nbsp;\u7b49\u3002\u73fe\u5728\u900f\u904e\u81ea\u52d5\u5316\u7684\u6574\u5408\uff0c\u5c08\u54e1\u53ea\u9700\u5728\u540c\u4e00\u500b\u5ba2\u670d\u5e73\u53f0\u7684\u5f8c\u53f0\uff08<strong>ex: Freshdesk\u5f8c\u53f0<\/strong>\uff09\u5373\u53ef\u7ba1\u7406\u4f86\u81ea\u4e0d\u540c\u7ba1\u9053\u7684\u8a0a\u606f\uff0c\u9084\u53ef\u4f9d\u64da\u5c08\u54e1\u4e0d\u540c\u7684\u5c08\u696d\u6280\u80fd\u6307\u6d3e\u4e0d\u540c\u985e\u578b\u7684\u554f\u984c\uff0c\u6e1b\u5c11\u5de5\u55ae\u88ab\u8f49\u79fb\u7684\u6b21\u6578\uff0c\u52a0\u901f\u670d\u52d9\u6d41\u7a0b\uff01<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u6ce2\u8f49\u578b\u6d6a\u6f6e\u4e5f\u63a8\u52d5\u4e86\u300c\u5373\u6642\u901a\u8a0a\u8edf\u9ad4\u300d\u7684\u5d1b\u8d77\uff0c\u5f9e\u904e\u5f80\u5229\u7528\u804a\u5929\u6a5f\u5668\u4eba\uff08Chatbot\uff09\u4f5c\u70ba\u589e\u52a0\u89f8\u53ca\u7387\u7684\u6d41\u91cf\u5de5\u5177\uff0c\u5982\u4eca\u537b\u80fd\u5e6b\u52a9\u4f01\u696d\u89e3\u6c7a 40 ~ 70% \u5ba2\u670d\u4eba\u529b\uff0c\u9032\u800c\u5e36\u4f86\u986f\u8457\u7684\u71df\u6536\u6210\u9577\u3002<strong><a href=\"https:\/\/www.freshworks.com\/hk\/live-chat-software\/\" rel=\"noreferrer noopener\" target=\"_blank\"><span class=\"has-inline-color has-vivid-cyan-blue-color\">Freshchat<\/span><\/a><\/strong>&nbsp;\u9664\u4e86\u80fd\u8a02 Chatbot \u7684\u5c0d\u8a71\u6d41\u7a0b\u5916\uff0c\u9084\u5305\u62ec\u300c\u667a\u80fd\u5c0d\u8a71\u5206\u6d3e\u300d\u3001\u300c\u89f8\u767c\u5f0f\u8a0a\u606f\u300d\u4ee5\u53ca\u300c\u81ea\u52a9\u5f0f\u670d\u52d9\u300d\u7b49\u81ea\u52d5\u5316\u529f\u80fd\uff0c\u5354\u52a9\u4f01\u696d\u8207\u7db2\u7ad9\u8a2a\u5ba2\u548c\u7522\u54c1\u7528\u6236\u5bc6\u5207\u4e92\u52d5\u3001\u6210\u529f\u92b7\u552e\u7522\u54c1\u4e26\u5efa\u7acb\u5ba2\u6236\u95dc\u4fc2\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u9452\u65bc\u5e02\u5834\u65b0\u9700\u6c42\uff0c<strong><a href=\"https:\/\/masterconcept.ai\/zh-tw\/?hsLang=zh-tw\" rel=\"noreferrer noopener\" target=\"_blank\">\u601d\u60f3\u79d1\u6280 Master Concept<\/a>&nbsp;<\/strong>\u8207\u65b0\u8208\u5ba2\u670d\u7368\u89d2\u7378&nbsp;<strong><a href=\"https:\/\/www.freshworks.com\/live-chat-software\/signup\/?utm_source=Techorange&amp;utm_medium=Blog\" rel=\"noreferrer noopener\" target=\"_blank\">F\u200breshworks<\/a><\/strong>&nbsp;\u200b\u806f\u624b\uff0c\u9019\u6b21\u7684\u7814\u8a0e\u6703\u6211\u5011\u5c07\u5206\u4eab&nbsp;Freshdesk&nbsp;&amp;&nbsp;Freshchat\uff0c\u4e26\u4ee5\u77e5\u540d\u9ad4\u80b2\u7528\u54c1\u54c1\u724c\u7684\u6848\u4f8b\u5206\u4eab\u5ba2\u670d\u5718\u968a\u80fd\u5982\u4f55\u900f\u904e\u300e<strong>AI \u81ea\u52d5\u5316<\/strong>\u300f\u52a0\u901f\u5718\u968a\u8f49\u578b\u3001\u63d0\u5347\u670d\u52d9\u6548\u7387\uff0c\u66f4\u9080\u8acb\u5230\u300e\u53f0\u7063\u65c5\u904aOTA \u9f8d\u982d\u300f\u64d4\u4efb\u7279\u5225\u5609\u8cd3\uff0c\u5206\u4eab\u5176\u5ba2\u670d\u5718\u968a\u662f\u5982\u4f55\u8207 Freshworks \u806f\u624b\u6253\u9020\u5b8c\u7f8e\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u9664\u4e86Freshdesk \u8207Freshchat\uff0c\u5728\u9019\u6b21\u6d3b\u52d5\u4e2d\u601d\u60f3\u79d1\u6280\u4e5f\u6703\u5f9eGoogle Cloud \u7684\u89d2\u5ea6\u51fa\u767c\uff0c\u900f\u904e\u5176\u5354\u540c\u5408\u4f5c\u5e73\u53f0G Suite \u5206\u4eab\u5982\u4f55\u4ee5\u7fa4\u7d44\u4fe1\u7bb1\u3001\u554f\u7b54\u8ad6\u58c7\u7b49\u63d0\u5347\u4f01\u696d\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u6d3b\u52d5\u8cc7\u8a0a<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u6d3b\u52d5\u6642\u9593\uff1a 2020 \u5e74 9 \u6708 2 \u65e5(\u4e09) 14:00 ~ 16:00<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u6d3b\u52d5\u5730\u9ede\uff1a\u5275\u5496\u5561 TRUST CAF\u00c9\uff08\u53f0\u5317\u5e02\u4e2d\u5c71\u5340\u6c11\u6b0a\u6771\u8def\u4e09\u6bb560\u5df77\u865f\uff09<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u9069\u5408\u5c0d\u8c61\uff1a\u5ba2\u6236\u670d\u52d9\uff08\u6210\u529f\uff09\u5718\u968a\u4e3b\u7ba1\u3001IT \u90e8\u9580\u4e3b\u7ba1\u3001\u7522\u54c1\u90e8\u9580\u4e3b\u7ba1<\/strong><\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u6d3b\u52d5\u6d41\u7a0b<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>14:00 ~ 14:15&nbsp; &nbsp;How Freshworks solutions ace customer support game!<br>&nbsp;<\/li><li>14:15 ~ 14:45&nbsp;&nbsp; \u5ba2\u670d\u5e73\u53f0Freshdesk &amp; \u901a\u8a0a\u8edf\u9ad4Freshchat\u7522\u696d\u61c9\u7528\u8207\u529f\u80fd\u4ecb\u7d39<br>&nbsp;<\/li><li>14:45 ~ 15:05&nbsp; &nbsp;Coffee&nbsp;Break<br>&nbsp;<\/li><li>15:05 ~ 15:25&nbsp; &nbsp;Freshdesk &amp; Freshchat&nbsp;Live Demo \u5c55\u793a<br>&nbsp;<\/li><li>15:25 ~ 15:35&nbsp; &nbsp;G Suite \u5347\u7d1a\u60a8\u7684\u9867\u5ba2\u670d\u52d9\u9ad4\u9a57<br>&nbsp;<\/li><li>15:35 ~ 15:45&nbsp; &nbsp;\u65c5\u904aOTA\u9f8d\u982d &#8211; KKday&nbsp;\u6210\u529f\u6848\u4f8b\u5206\u4eab<br>&nbsp;<\/li><li>15:45&nbsp;~ 16:00&nbsp; &nbsp;Q\uff06A&nbsp;<\/li><\/ul>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u6ce8\u610f\u4e8b\u9805<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">1. \u56e0\u5834\u5730\u5ea7\u4f4d\u6709\u9650\uff0c\u6d3b\u52d5\u5c07\u7531\u601d\u60f3\u79d1\u6280\u9032\u884c\u51fa\u5e2d\u8cc7\u683c\u5be9\u6838\uff0c\u8207\u4e3b\u984c\u53ca\u5c6c\u6027\u6bd4\u8f03\u7b26\u5408\u8005\u70ba\u512a\u5148\u8003\u91cf\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. \u901a\u904e\u5be9\u6838\u8005\uff0c\u601d\u60f3\u79d1\u6280\u5c07\u4ee5\u96fb\u5b50\u90f5\u4ef6\u65b9\u5f0f\u5bc4\u767c\u542b\u6709\u5831\u5230\u7de8\u865f\u7684\u300c\u5831\u5230\u901a\u77e5\u300d\u81f3\u60a8\u7684\u96fb\u5b50\u4fe1\u7bb1\uff08\u6700\u9072\u65bc\u6d3b\u52d5\u524d\u4e00\u65e5\uff09\uff0c\u4ee5\u793a\u60a8\u7684\u51fa\u5e2d\u8cc7\u683c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. \u82e5\u5831\u540d\u4eba\u6578\u8d85\u904e\u5834\u5730\u9650\u5236\uff0c\u601d\u60f3\u79d1\u6280\u5c07\u63d0\u4f9b\u5831\u540d\u8005\u7dda\u4e0a\u76f4\u64ad\u9023\u7d50\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. \u672c\u6b21\u6d3b\u52d5\u82e5\u9069\u9022\u5929\u707d(\u5730\u9707\u3001\u98b1\u98a8\u7b49)\u4e0d\u53ef\u6297\u62d2\u4e4b\u56e0\u7d20\uff0c\u5c07\u5ef6\u671f\u8209\u8fa6\u6642\u9593\u53e6\u884c\u901a\u77e5\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. \u82e5\u56e0\u4e0d\u53ef\u9810\u6e2c\u4e4b\u7a81\u767c\u56e0\u7d20\uff0c\u4e3b\u8fa6\u55ae\u4f4d\u5f97\u4fdd\u7559\u7814\u8a0e\u6703\u8ab2\u7a0b\u53ca\u8b1b\u5e2b\u4e4b\u8b8a\u66f4\u6b0a\u5229\u3002<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9ede\u64ca\u6587\u7ae0\u4e86\u89e3\u66f4\u591a Freshdesk \u81ea\u52d5\u5316\u529f\u80fd<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/buzzorange.com\/techorange\/2020\/02\/03\/freshdesk-customer-service\/\">https:\/\/buzzorange.com\/techorange\/2020\/02\/03\/freshdesk-customer-service\/<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u96a8\u8457\u75ab\u60c5\u5c0e\u81f4\u7684\u5de5\u55ae\u91cf\u7206\u589e\uff0c\u4f01\u696d\u7d1b\u7d1b\u5c0b\u627e\u76f8\u95dc\u7684\u5ba2\u670d\u89e3\u6c7a\u65b9\u6848\u3002\u601d\u60f3\u79d1\u6280\u56e0\u6b64\u651c\u624b\u96f2\u7aef\u5ba2\u670d\u5927\u5ee0Freshworks \u4e00\u540c\u8209\u8fa6\u9019\u5834\u7814\u8a0e\u6703\uff0c\u66f4\u7279\u5225\u9080\u8acb\u5230\u53f0\u7063\u65c5\u904aOTA\u9f8d\u982d &#8211; KKday \u64d4\u4efb\u6210\u529f\u6848\u4f8b\u5206\u4eab\u7684\u7279\u5225\u5609\u8cd3\uff01<\/p>\n","protected":false},"author":56,"featured_media":5539,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110],"tags":[],"region":[968],"class_list":["post-5397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event","region-tw"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- 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