{"id":30447,"date":"2023-06-12T10:49:09","date_gmt":"2023-06-12T02:49:09","guid":{"rendered":"https:\/\/masterconcept.ai\/?p=30447"},"modified":"2024-11-20T10:11:07","modified_gmt":"2024-11-20T02:11:07","slug":"choose-the-right-itsm-revealing-the-five-key-points-of-it-service-management","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/choose-the-right-itsm-revealing-the-five-key-points-of-it-service-management\/","title":{"rendered":"\u9078\u5c0d ITSM \u5de5\u5177\u624d\u80fd 1+1>2\uff01\u63ed\u79d8 IT \u670d\u52d9\u7ba1\u7406\u4e94\u5927\u95dc\u9375"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">\u60a8\u662f\u5426\u4e5f\u9047\u5230\u904e\u4f01\u696d IT \u670d\u52d9\u6df7\u4e82\u3001\u6545\u969c\u8655\u7406\u7de9\u6162\uff0c\u6216\u662f\u8cc7\u7522\u7ba1\u7406\u6548\u7387\u4f4e\u843d\u7684\u56f0\u64fe\uff1f ITSM \uff08Information Technology Service 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class=\"wp-block-paragraph\">\u5728\u5be6\u52d9\u61c9\u7528\u4e0a\uff0cITSM\u6db5\u84cb\u4e86\u591a\u500b\u91cd\u8981\u7684\u7ba1\u7406\u9762\u5411\uff0c\u5305\u62ec<strong>\u4e8b\u4ef6\u7ba1\u7406\uff08Incident Management\uff09\u3001\u554f\u984c\u7ba1\u7406\uff08Problem Management\uff09\u3001\u8b8a\u66f4\u7ba1\u7406\uff08Change Management\uff09\u3001\u77e5\u8b58\u7ba1\u7406\uff08Knowledge Management\uff09<\/strong>\u7b49\u6838\u5fc3\u9818\u57df\u3002\u900f\u904e\u5c0e\u5165\u5c08\u696d\u7684ITSM\u5de5\u5177\uff0c\u5982 Freshservice\u3001ServiceNow\u3001\u6216 Jira Service Management\u7b49\uff0c\u4f01\u696d\u80fd\u5920\u6709\u6548\u964d\u4f4e IT \u71df\u904b\u6210\u672c\u3001\u63d0\u5347\u7528\u6236\u6eff\u610f\u5ea6\u3001\u52a0\u5feb\u554f\u984c\u89e3\u6c7a\u901f\u5ea6\uff0c\u4e26\u5be6\u73fe\u4e3b\u52d5\u5f0f\u7684\u670d\u52d9\u76e3\u63a7\u3002\u503c\u5f97\u6ce8\u610f\u7684\u662f\uff0cITSM \u901a\u5e38\u6703\u8207 ITIL\uff08IT Infrastructure 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class=\"wp-block-paragraph\">\u53ef\u4ee5\u8aaa ITSM \u5de5\u5177\u901a\u904e\u81ea\u52d5\u5316\u548c\u6a19\u6e96\u5316\u6d41\u7a0b\uff0c\u63d0\u9ad8\u4e86\u4f01\u696d\u7684\u904b\u71df\u6548\u7387\u3002\u85c9\u7531\u81ea\u52d5\u5206\u914d\u5de5\u4f5c\u3001\u512a\u5316\u8cc7\u6e90\u914d\u7f6e\uff0c\u4e26\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\uff0c\u4f7f\u7528\u6236\u80fd\u5920\u5feb\u901f\u89e3\u6c7a\u554f\u984c\uff0c\u5f9e\u800c\u7bc0\u7701\u6642\u9593\u548c\u6210\u672c\u3002<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u60f3\u627e ITSM \u5de5\u5177\uff1f \u770b\u9019\u4e94\u5927\u7279\u8cea\u662f\u5426\u5177\u5099\uff01<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u4e00\u3001\u7d9c\u5408\u6027\u529f\u80fd\uff1a<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e00\u500b\u51fa\u8272\u7684 ITSM \u5de5\u5177\u61c9\u63d0\u4f9b\u5ee3\u6cdb\u7684 IT \u670d\u52d9\u652f\u63f4\u529f\u80fd\uff0c\u5305\u62ec IT \u8cc7\u7522\u7ba1\u7406\u3001\u670d\u52d9\u8acb\u6c42\u7ba1\u7406\u3001\u4e8b\u4ef6\u7ba1\u7406\u3001\u554f\u984c\u7ba1\u7406\u3001\u8b8a\u66f4\u7ba1\u7406\u3001\u767c\u5e03\u7ba1\u7406\u7b49\u3002\u9019\u4e9b\u529f\u80fd\u61c9\u8a72\u80fd\u5920\u63d0\u4f9b\u54e1\u5de5\u66f4\u5168\u9762\u4e14\u9806\u66a2\u5730\u7684\u6d41\u7a0b\u9ad4\u9a57\uff0c\u5e6b\u52a9 IT \u5718\u968a\u5f9e\u7a81\u767c\u4e8b\u6545\u8655\u7406\u5230\u8b8a\u66f4\u63a7\u5236\uff0c\u4ee5\u53ca\u4f01\u696d\u5167\u5404\u7a2e IT \u670d\u52d9\u9700\u6c42\u7684\u7ba1\u7406\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u4e8c\u3001\u81ea\u52d5\u5316\u548c\u5de5\u4f5c\u6d41\u7a0b\u7ba1\u7406\uff1a<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u96a8\u8457 Open AI \u6240\u5e36\u8d77\u7684 AI \u6642\u4ee3\uff0c\u5927\u5bb6\u66f4\u8b1b\u6c42\u81ea\u52d5\u5316\u4e14\u667a\u80fd\u5316\u7684\u6578\u4f4d\u670d\u52d9\u548c\u5de5\u5177\u3002\u800c ITSM \u5de5\u5177\u61c9\u80fd\u81ea\u52d5\u5316\u91cd\u8907\u6027\u7684\u4efb\u52d9\u548c\u6d41\u7a0b\uff0c\u4f8b\u5982\u81ea\u52d5\u5275\u5efa\u548c\u6307\u6d3e\u5de5\u55ae\u3001\u81ea\u52d5\u901a\u77e5\u548c\u63d0\u9192\u3001\u81ea\u52d5\u5831\u544a\u7b49\u3002\u5b83\u61c9\u5177\u6709\u9748\u6d3b\u7684\u5de5\u4f5c\u6d41\u7a0b\u5f15\u64ce\uff0c\u4e26\u6839\u64da\u7d44\u7e54\u7684\u9700\u6c42\u7d71\u4e00\u7ba1\u7406\u6240\u6709 IT \u670d\u52d9\u6d41\u7a0b\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u4e09\u3001\u6578\u64da\u5206\u6790\u548c\u5831\u544a\uff1a<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">IT \u7ba1\u7406\u5de5\u5177\u61c9\u8a72\u80fd\u5920\u6536\u96c6\u548c\u5206\u6790\u5927\u91cf\u7684\u6578\u64da\uff0c\u4e26\u63d0\u4f9b\u5be6\u6642\u7684\u6578\u64da\u5831\u544a\u548c\u5206\u6790\u529f\u80fd\u3002\u9019\u6a23\u4e0d\u50c5\u53ef\u4ee5\u5e6b\u52a9 IT \u5718\u968a\u8ffd\u8e64\u5de5\u55ae\u8655\u7406\u72c0\u6cc1\u548c\u6539\u9032\u670d\u52d9\u6c34\u5e73\uff0c\u9084\u80fd\u63d0\u4f9b\u95dc\u9375\u7684\u6307\u6a19\u548c\u5831\u544a\u5354\u52a9\u7ba1\u7406\u5c64\u505a\u51fa\u6c7a\u7b56\u3002\u900f\u904e\u6578\u64da\u5206\u6790\uff0c\u5718\u968a\u53ef\u4ee5\u8b58\u5225\u8da8\u52e2\u3001\u767c\u73fe\u554f\u984c\u7684\u6839\u672c\u539f\u56e0\uff0c\u4e26\u5236\u5b9a\u76f8\u61c9\u7684\u512a\u5316\u7b56\u7565\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u56db\u3001\u81ea\u52a9\u670d\u52d9\u548c\u77e5\u8b58\u5eab\uff1a<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ITSM \u9664\u4e86\u5be6\u73fe IT \u670d\u52d9\u7ba1\u7406\u7684\u300c\u96c6\u4e2d\u5316\u300d\u3001\u300c\u81ea\u52d5\u5316\u300d\u3001\u300c\u53ef\u8996\u5316\u300d\uff0c\u66f4\u91cd\u8981\u7684\u662f\u8981\u6e1b\u8f15\u4f01\u696d\u54e1\u5de5\u5c0d IT \u5718\u968a\u7684\u4f9d\u8cf4\u3002\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\u9580\u6236\u548c\u77e5\u8b58\u5eab\u529f\u80fd\uff0c\u8b93\u7528\u6236\u4e5f\u80fd\u5920\u81ea\u884c\u89e3\u6c7a\u5e38\u898b\u554f\u984c\u3002\u8981\u80fd\u5920\u4f7f\u5354\u52a9\u5168\u9ad4\u54e1\u5de5\u5feb\u901f\u4e0a\u624b\uff0c\u81ea\u52a9\u670d\u52d9\u5e73\u53f0\u61c9\u8a72\u6613\u65bc\u4f7f\u7528\uff0c\u8b93\u4f7f\u7528\u8005\u80fd\u5920\u8f15\u9b06\u63d0\u4ea4\u670d\u52d9\u8acb\u6c42\u3001\u67e5\u770b\u72c0\u614b\u548c\u9032\u5ea6\u3002\u800c\u77e5\u8b58\u5eab\u61c9\u8a72\u5305\u542b\u89e3\u6c7a\u65b9\u6848\u548c\u5e38\u898b\u554f\u984c\u96c6\u5408\uff0c\u4e26\u8b93 IT \u5718\u968a\u53ef\u4ee5\u8f15\u9b06\u7dad\u8b77\u548c\u641c\u7d22\uff0c\u5373\u6642\u63d0\u4f9b\u66f4\u6e96\u78ba\u548c\u5be6\u7528\u7684\u8cc7\u8a0a\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u4e94\u3001\u6574\u5408\u4e32\u63a5\u80fd\u529b\uff1a<\/em><\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ITSM \u5de5\u5177\u61c9\u8a72\u80fd\u5920\u8207\u5176\u4ed6\u95dc\u9375\u7cfb\u7d71\u9032\u884c\u96c6\u6210\uff0c\u5982\u4e8b\u4ef6\u7ba1\u7406\u3001\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u3001\u914d\u7f6e\u7ba1\u7406\u7cfb\u7d71\u3001\u8cc7\u7522\u7ba1\u7406\u7cfb\u7d71\u7b49\u3002\u9019\u6a23\u53ef\u4ee5\u5be6\u73fe\u6578\u64da\u7684\u5171\u4eab\u548c\u81ea\u52d5\u5316\u7684\u8cc7\u8a0a\u4ea4\u63db\uff0c\u63d0\u9ad8\u6574\u9ad4\u7684 IT \u904b\u71df\u6548\u7387\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. <strong>\u4e8b\u4ef6\u7ba1\u7406\uff1a<\/strong>\u81ea\u52d5\u8f38\u5165\u91cd\u8981\u8a0a\u606f\uff0c\u5982\u65e5\u671f\u3001\u6642\u9593\u3001\u7528\u6236\u59d3\u540d\u3001\u76f8\u95dc\u8cc7\u7522\u548c\u554f\u984c\u63cf\u8ff0\u3002\u5be6\u73fe\u7cfb\u7d71\u5316\u7684\u6545\u969c\u5831\u544a\u6d41\u7a0b\uff0c\u4e26\u5c07\u554f\u984c\u5c0d\u696d\u52d9\u7684\u5f71\u97ff\u964d\u5230\u6700\u4f4e\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. <strong>\u5c0d\u5916\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\uff1a<\/strong>\u52a9\u65bc\u5ba2\u6236\u6210\u529f\u7d93\u7406\u66f4\u597d\u5730\u4e86\u89e3\u60c5\u6cc1\uff0c\u5f9e\u800c\u5e6b\u52a9\u5ba2\u6236\u66f4\u5feb\u5730\u89e3\u6c7a\u554f\u984c\u3002\u4e00\u65e6\u5275\u5efa\u4e00\u500b\u6848\u4f8b\uff0c\u5b83\u53ef\u4ee5\u8207\u73fe\u6709\u6848\u4f8b\u5339\u914d\uff0c\u6216\u8005\u53ef\u4ee5\u5275\u5efa\u4e00\u500b\u65b0\u6848\u4f8b\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. <strong>IT \u8cc7\u7522\u7ba1\u7406\uff1a<\/strong>\u5229\u7528 ITAM \u5de5\u5177\uff0c\u7d44\u7e54\u53ef\u4ee5\u7ba1\u7406\u786c\u4ef6\u548c\u8edf\u4ef6\u7684\u5eab\u5b58\uff0c\u4ee5\u53ca\u6709\u95dc\u5408\u7d04\u548c\u7e8c\u7d04\u7684\u4fe1\u606f\u3002\u9019\u6709\u52a9\u65bc\u7bc0\u7701\u6210\u672c\u3002\u6709\u52a9\u65bc\u7ba1\u7406SaaS\u8a31\u53ef\u8b49\uff0c\u4ee5\u53ca\u76f8\u61c9\u7684\u82b1\u8cbb\u3001\u7e8c\u7d04\u6216\u91cd\u65b0\u90e8\u7f72\u9019\u4e9b\u5de5\u5177<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. <strong>IT \u904b\u71df\u7ba1\u7406\uff1a<\/strong>ITOM\uff08IT\u904b\u71df\u7ba1\u7406\uff09\u6d89\u53ca\u5c0d IT \u57fa\u790e\u8a2d\u65bd\u7684\u5bb9\u91cf\u3001\u53ef\u7528\u6027\u548c\u6027\u80fd\u9032\u884c\u6709\u6548\u7ba1\u7406\uff0c\u5305\u62ec\u8a08\u7b97\u3001\u7db2\u7d61\u548c\u61c9\u7528\u7a0b\u5f0f\u8cc7\u6e90\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. <strong>\u9060\u7a0b\u76e3\u63a7\u548c\u5b58\u53d6\uff1a<\/strong>\u901a\u904e\u9019\u9805\u529f\u80fd\uff0cIT \u5718\u968a\u53ef\u4ee5\u767b\u9304\u5230\u6700\u7d42\u7528\u6236\u7684\u8a2d\u5099\u4e26\u9032\u884c\u66f4\u65b0\u3001\u8655\u7406\u6545\u969c\uff0c\u9084\u53ef\u4ee5\u5728\u554f\u984c\u8b8a\u6210\u66f4\u5927\u554f\u984c\u4e4b\u524d\u6d88\u9664\u5b83\u5011\u3002<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Freshservice \u901a\u901a\u90fd\u6709 \u4e00\u6b21\u6eff\u8db3\u60a8\u6240\u6709 ITSM \u9700\u6c42<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u7d71\u4e00\u6240\u6709 IT \u53ca\u5176\u4ed6\u4f01\u696d\u670d\u52d9\u7684\u81ea\u52a9\u5e73\u53f0<\/em><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"650\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta-1024x650.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshservice ITSM self-service portal\" class=\"wp-image-30448 lazyload\"\/><noscript><img decoding=\"async\" width=\"1024\" height=\"650\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta-1024x650.png\" alt=\"Freshservice ITSM self-service portal\" class=\"wp-image-30448\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta-1024x650.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta-300x190.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta-768x487.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-porta.png 1314w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/masterconcept.ai\/zh-hant\/freshworks\/\" target=\"_blank\" rel=\"noopener\" title=\"Freshworks\">Freshworks<\/a> \u7684 ITSM \u5de5\u5177 &#8211; <a href=\"https:\/\/masterconcept.ai\/zh-hant\/freshservice\/\" target=\"_blank\" rel=\"noopener\" title=\"Freshworks\">Freshservice<\/a> \u70ba\u60a8\u7684\u4f01\u696d\u54e1\u5de5\u63d0\u4f9b\u985e\u4f3c\u8cfc\u7269\u7684\u6d88\u8cbb\u8005\u61c9\u7528\u9ad4\u9a57\uff0c\u901a\u904e\u63d0\u4f9b\u54e1\u5de5\u670d\u52d9\u9805\u76ee\u76ee\u9304\u7d66\u4e88\u81ea\u52a9\u9078\u64c7\u670d\u52d9\u7684\u6b0a\u5229\uff0c\u4e26\u901a\u904e\u7c21\u55ae\u6613\u7528\u7684\u3001\u53ef\u641c\u7d22\u7684\u4ecb\u9762\uff08\u652f\u6301\u79fb\u52d5\u8a2d\u5099\uff09\u7c21\u5316\u641c\u5c0b\u904e\u7a0b\u3002\u8b93\u60a8\u7684\u54e1\u5de5\u5f9e\u670d\u52d9\u76ee\u9304\u4e2d\u627e\u5230\u4e26\u7372\u5f97\u6240\u9700\u7684\u670d\u52d9\u3002\u81ea\u52d5\u5316\u4e26\u7c21\u5316\u8acb\u6c42\u5c65\u884c\u904e\u7a0b\uff0c\u6e1b\u5c11\u4e0d\u5fc5\u8981\u7684\u6642\u9593\u548c\u4eba\u529b\u6210\u672c\u3002\u901a\u904e\u7528\u6236\u53cb\u597d\u7684\u670d\u52d9\u76ee\u9304\uff0c\u5feb\u901f\u63d0\u4f9b\u591a\u7a2e\u4e0d\u540c\u7684 IT\u3001\u8edf\u9ad4\u3001\u786c\u9ad4\u8a2d\u5099\u670d\u52d9\u7d66\u6240\u6709\u90e8\u9580\uff0c\u8b93\u7528\u6236\u53ef\u4ee5\u8fc5\u901f\u63d0\u4ea4\u4e26\u7372\u5f97\u6240\u9700\u7684\u670d\u52d9\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>AI \u81ea\u52d5\u5316\u52a9\u60a8\u5206\u985e\u548c\u512a\u5148\u8655\u7406\u5de5\u55ae \u63d0\u5347\u670d\u52d9\u8acb\u6c42\u8655\u7406\u901f\u5ea6<\/em><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"642\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-1024x642.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshservice ITSM  AI automation ticket management\" class=\"wp-image-30451 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"642\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-1024x642.png\" alt=\"Freshservice ITSM  AI automation ticket management\" class=\"wp-image-30451\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-1024x642.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-300x188.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-768x481.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request-1536x963.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/Service-request.png 1902w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u5229\u7528 Freshservice \u7684 AI \u5f15\u64ce Freddy\uff0c\u6839\u64da\u6b77\u53f2\u5de5\u55ae\u8cc7\u6599\u81ea\u52d5\u5c0d\u5de5\u55ae\u9032\u884c\u5206\u985e\u3002\u901a\u904e\u5f37\u5927\u7684\u5de5\u4f5c\u6d41\u81ea\u52d5\u5316\u529f\u80fd\uff0c\u81ea\u52d5\u6839\u64da\u5f71\u97ff\u548c\u7dca\u6025\u7a0b\u5ea6\u5c0d\u5de5\u55ae\u9032\u884c\u512a\u5148\u6392\u5e8f\u3002\u81ea\u52d5\u5206\u914d\u5de5\u55ae\u7d66\u6b63\u78ba\u7684\u4ee3\u7406\u4eba\u6216\u7fa4\u7d44\uff0c\u4e26\u901a\u904e\u8f2a\u8a62\u6216\u8ca0\u8f09\u5e73\u8861\u7684\u81ea\u52d5\u5206\u914d\u65b9\u5f0f\u78ba\u4fdd\u4e0d\u6703\u6f0f\u6389\u4efb\u4f55\u4e00\u5f35\u5de5\u55ae\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u60a8\u53ef\u4ee5\u5275\u5efa\u5546\u696d\u898f\u5247\u4e26\u8a2d\u7f6e\u5de5\u4f5c\u6d41\u81ea\u52d5\u5316 &#8211; \u5305\u62ec\u4ee3\u7406\u4eba\u5206\u914d\u3001\u591a\u968e\u6bb5\u5be9\u6279\u5de5\u4f5c\u6d41\u7b49\uff0c\u4ee5\u7b26\u5408\u670d\u52d9\u9805\u76ee\u7684\u7368\u7279\u9700\u6c42\u3002\u901a\u904e\u57fa\u65bc\u898f\u5247\u81ea\u52d5\u89f8\u767c\u7684\u53ca\u6642\u901a\u77e5\uff0c\u8b93\u6240\u6709\u76f8\u95dc\u4eba\u54e1\u90fd\u80fd\u5f97\u5230\u5168\u9762\u7684\u8cc7\u8a0a\u3002\u900f\u904e\u500b\u6027\u5316\u670d\u52d9\u9805\u76ee\u5c64\u7d1a\u7684\u670d\u52d9\u6c34\u5e73\u5354\u8b70\uff08SLA\uff09\uff0c\u512a\u5148\u8655\u7406\u8acb\u6c42\uff0c\u63d0\u5347\u670d\u52d9\u4ea4\u4ed8\u6548\u80fd\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u8b93\u6240\u6709 IT \u5de5\u55ae\u4e00\u89bd\u7121\u907a \u5373\u6642\u638c\u63e1\u72c0\u6cc1<\/em><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"643\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-1024x643.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshservice ITSM dashboard\" class=\"wp-image-30454 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"643\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-1024x643.png\" alt=\"Freshservice ITSM dashboard\" class=\"wp-image-30454\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-1024x643.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-300x188.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-768x482.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data-1536x964.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/performance-data.png 1902w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u900f\u904e Freshservice \u7684\u5100\u8868\u677f\uff0c\u60a8\u53ef\u4ee5\u8f15\u9b06\u5730\u638c\u63e1\u6240\u6709\u5de5\u55ae\u7684\u5168\u8c8c\uff0c\u4e26\u5373\u6642\u8ffd\u8e64\u5b83\u5011\u7684\u9032\u5ea6\u3002\u7121\u8ad6\u662f\u8655\u7406\u4e2d\u3001\u5f85\u8655\u7406\u9084\u662f\u5df2\u5b8c\u6210\uff0c\u60a8\u90fd\u53ef\u4ee5\u4e00\u76ee\u77ad\u7136\u5730\u4e86\u89e3\u6bcf\u500b\u5de5\u55ae\u7684\u72c0\u614b\u3002\u9019\u7a2e\u96c6\u4e2d\u7684\u5354\u4f5c\u74b0\u5883\u8b93\u5718\u968a\u80fd\u5920\u66f4\u52a0\u9ad8\u6548\u5730\u5408\u4f5c\uff0c\u5171\u540c\u89e3\u6c7a\u554f\u984c\u4e26\u63d0\u4f9b\u512a\u8cea\u7684\u670d\u52d9\u3002\u4e0d\u50c5\u5982\u6b64\uff0c\u5100\u8868\u677f\u9084\u63d0\u4f9b\u4e86\u53ef\u5b9a\u88fd\u7684\u5831\u544a\u548c\u5206\u6790\u529f\u80fd\uff0c\u8b93\u60a8\u80fd\u5920\u6df1\u5165\u77ad\u89e3\u5de5\u55ae\u7684\u8da8\u52e2\u548c\u6027\u80fd\u6307\u6a19\uff0c\u5f9e\u800c\u505a\u51fa\u66f4\u660e\u667a\u7684\u6c7a\u7b56\u548c\u6301\u7e8c\u6539\u9032\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>\u5229\u7528\u77e5\u8b58\u5eab\u52a0\u5feb\u89e3\u6c7a\u6642\u9593\uff0c\u63d0\u9ad8 IT \u670d\u52d9\u54c1\u8cea<\/em><\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"643\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-1024x643.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshservice ITSM knowledge base\" class=\"wp-image-30457 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"643\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-1024x643.png\" alt=\"Freshservice ITSM knowledge base\" class=\"wp-image-30457\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-1024x643.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-300x188.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-768x482.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base-1536x964.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2023\/06\/knowledge-base.png 1902w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u7d50\u5408\u5168\u65b9\u4f4d\u7684\u77e5\u8b58\u5eab\uff0c\u63d0\u5347\u670d\u52d9\u53f0\u529f\u80fd\u548c\u8cc7\u8a0a\u7684\u5168\u9762\u6027\uff0c\u8b93\u4f01\u696d\u54e1\u5de5\u90fd\u80fd\u8f15\u9b06\u4f7f\u7528\u3002\u7121\u8ad6\u662f\u65b0\u624b\u9084\u662f\u6709\u7d93\u9a57\u7684\u7528\u6236\uff0c\u4ed6\u5011\u90fd\u80fd\u900f\u904e\u7c21\u55ae\u7684\u641c\u7d22\u529f\u80fd\uff0c\u5728\u81ea\u52a9\u670d\u52d9\u5e73\u53f0\u4e0a\u8fc5\u901f\u627e\u5230\u89e3\u6c7a\u65b9\u6848\uff0c\u89e3\u6c7aIT\u554f\u984c\uff0c\u800c\u4e0d\u9700\u8981\u518d\u7b49\u5f85\u6280\u8853\u4eba\u54e1\u7684\u56de\u61c9\u3002\u54e1\u5de5\u53ef\u4ee5\u7acb\u5373\u7372\u53d6\u9700\u8981\u7684\u8cc7\u8a0a\uff0c\u89e3\u6c7a\u554f\u984c\uff0c\u4e26\u5728\u5de5\u4f5c\u4e2d\u66f4\u52a0\u81ea\u4fe1\u548c\u7368\u7acb\u3002\u540c\u6642\uff0c\u6280\u8853\u4eba\u54e1\u4e5f\u53d7\u76ca\u65bc\u6e1b\u5c11\u4e86\u5e38\u898f\u554f\u984c\u7684\u91cd\u8907\u6027\u8aee\u8a62\uff0c\u6709\u66f4\u591a\u6642\u9593\u5c08\u6ce8\u65bc\u8655\u7406\u8907\u96dc\u7684\u554f\u984c\u548c\u63d0\u4f9b\u9ad8\u7d1a\u652f\u63f4\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u7a2e\u6574\u5408\u7684\u670d\u52d9\u53f0\u548c\u77e5\u8b58\u5eab\u4e0d\u50c5\u63d0\u4f9b\u5feb\u901f\u7684\u89e3\u6c7a\u65b9\u6848\uff0c\u9084\u80fd\u4fc3\u9032\u77e5\u8b58\u5171\u4eab\u548c\u6301\u7e8c\u5b78\u7fd2\u3002\u7528\u6236\u548c\u6280\u8853\u4eba\u54e1\u53ef\u4ee5\u5171\u540c\u8ca2\u737b\u77e5\u8b58\uff0c\u4e0d\u65b7\u8c50\u5bcc\u548c\u66f4\u65b0\u77e5\u8b58\u5eab\u5167\u5bb9\uff0c\u4ee5\u6eff\u8db3\u65e5\u76ca\u8b8a\u5316\u7684\u9700\u6c42\u548c\u554f\u984c\u3002<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u601d\u60f3\u79d1\u6280\u5f15\u9818\u4f01\u696d\u5728 Freshservice \u4e0a\u653e\u5927 ITSM \u7684\u6548\u76ca<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f5c\u70ba <a href=\"https:\/\/www.digitimes.com.tw\/tech\/dt\/n\/shwnws.asp?id=0000595222_TFU3CCRI1NP45R3NS4BS0\" target=\"_blank\" rel=\"noopener\" title=\"Freshworks \u5728\u4e9e\u592a\u5730\u5340\u7684\u8a8d\u8b49\u5408\u4f5c\u5925\u4f34\">Freshworks \u5728\u4e9e\u592a\u5730\u5340\u7684\u8a8d\u8b49\u5408\u4f5c\u5925\u4f34<\/a>\uff0c\u601d\u60f3\u79d1\u6280\u81f4\u529b\u65bc\u63d0\u4f9b\u5c08\u696d\u7684\u8aee\u8a62\u548c\u5c0e\u5165\u670d\u52d9\uff0c\u5e6b\u52a9\u6578\u767e\u5bb6\u4f01\u696d\u904b\u7528 <a href=\"https:\/\/masterconcept.ai\/zh-hant\/freshservice\/\" target=\"_blank\" rel=\"noopener\" title=\"Freshservice ITSM\">Freshservice ITSM<\/a> \u5de5\u5177\uff0c\u512a\u5316\u4ed6\u5011\u7684 IT \u670d\u52d9\u7ba1\u7406\uff0c\u4e26\u63d0\u5347\u5176 IT \u5718\u968a\u7684\u751f\u7522\u529b\u548c\u6548\u80fd\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6211\u5011\u7684\u5c08\u696d\u5718\u968a\u5177\u5099\u8c50\u5bcc\u7684\u7d93\u9a57\u548c\u6df1\u539a\u7684\u77e5\u8b58\uff0c\u5728 IT \u670d\u52d9\u7ba1\u7406\u9818\u57df\u4e2d\u64c1\u6709\u5353\u8d8a\u7684\u5c08\u696d\u80fd\u529b\u3002\u6211\u5011\u8207\u5ba2\u6236\u7dca\u5bc6\u5408\u4f5c\uff0c\u4e86\u89e3\u4ed6\u5011\u7684\u696d\u52d9\u9700\u6c42\u548c\u6311\u6230\uff0c\u4e26\u6839\u64da\u5176\u7279\u5b9a\u7684\u60c5\u6cc1\u548c\u76ee\u6a19\uff0c\u63d0\u4f9b\u91cf\u8eab\u5b9a\u5236\u7684\u89e3\u6c7a\u65b9\u6848\u3002\u901a\u904e\u904b\u7528 Freshservice ITSM \u5de5\u5177\uff0c\u5e6b\u52a9\u4f01\u696d\u5be6\u73fe\u9ad8\u6548\u7684\u8cc7\u8a0a\u79d1\u6280\u670d\u52d9\u7ba1\u7406\u3002\u5efa\u7acb\u6d41\u7a0b\u3001\u81ea\u52d5\u5316\u5de5\u4f5c\u6d41\u7a0b\u3001\u512a\u5316\u670d\u52d9\u53f0\u64cd\u4f5c\u3001\u63d0\u4f9b\u81ea\u52a9\u670d\u52d9\u9580\u6236\u7b49\uff0c\u4ee5\u4fbf\u66f4\u597d\u5730\u652f\u6301\u5167\u90e8\u7528\u6236\u548c\u63d0\u4f9b\u5353\u8d8a\u7684\u5ba2\u6236\u670d\u52d9\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u60a8\u662f\u5426\u4e5f\u9047\u5230\u904e\u4f01\u696d IT \u670d\u52d9\u6df7\u4e82\u3001\u6545\u969c\u8655\u7406\u7de9\u6162\uff0c\u6216\u662f\u8cc7\u7522\u7ba1\u7406\u6548\u7387\u4f4e\u843d\u7684\u56f0\u64fe\uff1f ITSM \uff08Informati [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":30460,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109],"tags":[556],"region":[],"class_list":["post-30447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-freshworks-zh-hant"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"ITSM 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