{"id":26723,"date":"2022-11-17T18:34:32","date_gmt":"2022-11-17T10:34:32","guid":{"rendered":"https:\/\/masterconcept.ai\/?p=26723"},"modified":"2025-11-03T11:14:17","modified_gmt":"2025-11-03T03:14:17","slug":"achieving-omnichannel-participation-upgrading-the-customer-experience-through-internal-processes","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/event\/achieving-omnichannel-participation-upgrading-the-customer-experience-through-internal-processes\/","title":{"rendered":"\u5be6\u73fe\u5168\u901a\u8def\u53c3\u8207\uff1a\u5f9e\u5167\u90e8\u6d41\u7a0b\u5347\u7d1a\u9867\u5ba2\u9ad4\u9a57"},"content":{"rendered":"\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#002862\"><strong>\u6d3b\u52d5\u4ecb\u7d39<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u96a8\u8457\u8fd1\u5e7e\u5e74\u7dda\u4e0a\u92b7\u552e\u7684\u8208\u8d77\uff0c\u4f01\u696d\u9664\u4e86\u5be6\u9ad4\u5e97\u9762\u53ca\u81ea\u5bb6\u5b98\u7db2\u5916\uff0c\u4e5f\u958b\u59cb\u6295\u8cc7\u66f4\u591a\u8cc7\u6e90\u5728\u793e\u7fa4\u5e73\u53f0\u53ca\u7db2\u8def\u5546\u57ce\u7b49\u901a\u8def\uff0c\u5728\u66f4\u8cbc\u8fd1\u5ba2\u6236\u751f\u6d3b\u8207\u589e\u52a0\u89aa\u8fd1\u611f\u7684\u540c\u6642\uff0c\u66f4\u591a\u7684\u662f\u70ba\u4f01\u696d\u63d0\u5347\u92b7\u552e\u984d\u4e26\u63d0\u9ad8\u54c1\u724c\u5fe0\u8aa0\u5ea6\u3002\u7136\u800c\uff0c\u8d8a\u591a\u7684\u92b7\u552e\u901a\u8def\u9020\u6210\u7684\u662f\u66f4\u52a0\u8907\u96dc\u7684\u5167\u90e8\u5de5\u4f5c\u6d41\u7a0b\u53ca\u66f4\u591a\u7684\u4f5c\u696d\u6642\u9593\uff0c\u9762\u5c0d\u8d8a\u4f86\u8d8a\u9f90\u5927\u4e14\u591a\u6a23\u7684\u5ba2\u6236\u554f\u984c\uff0c\u60a8\u7684\u5ba2\u670d\u5718\u968a\u662f\u5426\u6b63\u9762\u81e8\u8457\u4ee5\u4e0b\u7684\u6311\u6230\u5462\uff1f<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1c8d57\">1. <strong>\u52aa\u529b\u56de\u8986\u5ba2\u6236\u9700\u6c42\uff0c\u5ba2\u6236\u6eff\u610f\u5ea6\u537b\u4e0d\u898b\u8d77\u8272<\/strong><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1c8d57\">2. <strong>\u5de5\u55ae\u5206\u914d\u7d0a\u4e82\uff0c\u7121\u6cd5\u4e86\u89e3\u5718\u968a\u6210\u54e1\u5de5\u4f5c\u91cf\uff0c\u90e8\u4efd\u8a0a\u606f\u906d\u5230\u907a\u6f0f<\/strong><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1c8d57\">3. <strong>\u591a\u7ba1\u9053\u8a0a\u606f\u5c0e\u81f4\u5e73\u53f0\u5207\u63db\u8017\u6642\u3001\u8a0a\u606f\u7ba1\u7406\u4e0d\u7d71\u4e00<\/strong><\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#1c8d57\">4. <strong>\u904e\u591a\u91cd\u8907\u6027\u554f\u984c\u5c0e\u81f4\u5ba2\u670d\u7121\u6cd5\u5c08\u6ce8\u8655\u7406\u771f\u6b63\u91cd\u8981\u7684\u554f\u984c<\/strong><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u6b64\u6642\uff0c\u4f01\u696d\u63a1\u7528\u5168\u901a\u8def (Omni-channel) \u7684\u7ba1\u7406\u7b56\u7565\u5c31\u986f\u5f97\u5341\u5206\u91cd\u8981\u3002\u6240\u8b02\u5168\u901a\u8def\uff0c\u4fbf\u662f\u5c07\u5404\u500b\u7ba1\u9053\u4f5c\u70ba\u4f01\u696d\u8207\u6d88\u8cbb\u8005\u7684\u300c\u9023\u63a5\u9ede\u300d\uff0c\u900f\u904e\u9ad8\u5ea6\u7684\u4fbf\u5229\u6027\u548c\u7121\u7e2b\u7684\u6574\u5408\u63d0\u5347\u6574\u9ad4\u9867\u5ba2\u7d93\u9a57\u3002\u800c\u6578\u4f4d\u5de5\u5177\u7684\u5c0e\u5165\uff0c\u4f8b\u5982 Chatbot\u3001\u81ea\u52d5\u5316\u6d41\u7a0b\u3001\u6578\u64da\u5206\u6790\u5831\u544a\u90fd\u80fd\u4f7f\u5168\u901a\u8def\u7ba1\u7406\u7684\u6548\u679c\u66f4\u597d\u3002\u5ba2\u670d\u5718\u968a\u5c07\u80fd\u5728\u55ae\u4e00\u5e73\u53f0\u4e0a\u8655\u7406\u4f86\u81ea\u591a\u500b\u7ba1\u9053\u7684\u5ba2\u6236\u9700\u6c42\uff0c\u4f01\u696d\u4e5f\u80fd\u900f\u904e\u6b64\u6a21\u5f0f\u6253\u9020\u66f4\u4e00\u81f4\u7684\u9867\u5ba2\u9ad4\u9a57\uff0c\u9032\u884c\u5b8c\u6574\u4e14\u5168\u9762\u7684\u54c1\u724c\u898f\u5283\u3002\u800c\u9019\uff0c\u4e5f\u662f Freshworks Omnichannel \u80fd\u5920\u66ff\u60a8\u5e36\u4f86\u7684\u6539\u8b8a\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u96a8\u8457\u9867\u5ba2\u9ad4\u9a57\u5c0d\u65bc\u4f01\u696d\u7684\u91cd\u8981\u6027\u5927\u5e45\u63d0\u5347\uff0c\u5982\u4f55\u900f\u904e\u5168\u901a\u8def\u7b56\u7565\u5be6\u73fe\u66f4\u5168\u65b9\u4f4d\u7684\u5ba2\u6236\u4e92\u52d5\u662f\u5982\u4eca\u5ba2\u670d\u5718\u968a\u7684\u4e00\u5927\u6311\u6230\u3002\u5728\u672c\u5834\u7814\u8a0e\u6703\u4e2d\uff0c\u601d\u60f3\u79d1\u6280\u5c07\u651c\u624b\u96f2\u7aef\u5ba2\u670d\u9818\u5c0e\u5e73\u53f0 Freshworks \u5206\u4eab\u5982\u4f55\u5229\u7528\u5168\u901a\u8def\u7684\u7cfb\u7d71\u6574\u5408\u5ba2\u670d\u5718\u968a\u3001\u751a\u81f3\u662f\u4f01\u696d\u6574\u9ad4\u5c07\u5546\u696d\u6548\u76ca\u63d0\u5230\u6700\u9ad8\u3002<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/share.hsforms.com\/1__32KzzSTt-H0bBfehZ-kA2231b\" style=\"background-color:#cf4c29\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u7acb\u5373\u5831\u540d<\/strong><\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"823\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-1024x823.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-26746 lazyload\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"823\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-1024x823.png\" alt=\"\" class=\"wp-image-26746\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-1024x823.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-300x241.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-768x617.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-1536x1235.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-1-1-2048x1647.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-color wp-block-heading\" style=\"color:#002862\">\u6d3b\u52d5\u8cc7\u8a0a<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6642\u9593\uff1a12\/21 (\u4e09) 14:30 &#8211; 16:30 (14:00 \u958b\u653e\u5165\u5834)<\/strong><\/li>\n\n\n\n<li><strong>\u5730\u9ede\uff1aJR\u6771\u65e5\u672c\u5927\u98ef\u5e97 \u6afb3+2\u5ef3 \uff08<\/strong><strong>\u53f0\u5317\u5e02\u4e2d\u5c71\u5340\u5357\u4eac\u6771\u8def\u4e09\u6bb5133\u865f 3\u6a13<\/strong>\uff09<\/li>\n\n\n\n<li><strong>\u9069\u5408\u5c0d\u8c61\uff1a\u5ba2\u6236\u670d\u52d9\u90e8\u9580\u4e3b\u7ba1\uff06\u6c7a\u7b56\u8005<\/strong><\/li>\n<\/ul>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"894\" height=\"1024\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-894x1024.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-26960 lazyload\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"894\" height=\"1024\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-894x1024.png\" alt=\"\" class=\"wp-image-26960\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-894x1024.png 894w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-262x300.png 262w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-768x880.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-1340x1536.png 1340w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/FW-event-1787x2048.png 1787w\" sizes=\"(max-width: 894px) 100vw, 894px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-1024x416.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-26732 lazyload\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"416\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-1024x416.png\" alt=\"\" class=\"wp-image-26732\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-1024x416.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-300x122.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-768x312.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-1536x623.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2022\/11\/Group-2-2048x831.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u6d3b\u52d5\u6ce8\u610f\u4e8b\u9805<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u70ba\u78ba\u4fdd\u6d3b\u52d5\u54c1\u8cea\uff0c\u601d\u60f3\u79d1\u6280 Master Concept \u5c07\u4fdd\u7559\u5be9\u6838\u6b0a\uff0c\u51e1\u5831\u540d\u8eab\u4efd\u4e0d\u7b26\u8005\uff0c\u6211\u53f8\u4fdd\u7559\u5a49\u62d2\u53c3\u52a0\u4e4b\u6b0a\u5229\uff0c\u4e0d\u4fbf\u4e4b\u8655\u656c\u8acb\u898b\u8ad2\u3002<\/li>\n\n\n\n<li>\u82e5\u9069\u9022\u5929\u707d\u3001\u75ab\u60c5\u5f71\u97ff\u7b49\u4e0d\u53ef\u6297\u529b\u56e0\u7d20\uff0c\u4e3b\u8fa6\u55ae\u4f4d\u5f97\u4fdd\u7559\u6d3b\u52d5\u65e5\u671f\u8207\u5167\u5bb9\u8b8a\u66f4\u4e4b\u6b0a\u5229\u3002<\/li>\n\n\n\n<li>\u4e3b\u8fa6\u55ae\u4f4d\u4fdd\u7559\u8abf\u6574\u6d3b\u52d5\u8b70\u7a0b\u8207\u8b1b\u5e2b\u3001\u5be9\u6838\u8207\u6703\u8005\u8cc7\u683c\u4e4b\u6b0a\u5229<\/li>\n<\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" href=\"https:\/\/share.hsforms.com\/1__32KzzSTt-H0bBfehZ-kA2231b\" style=\"background-color:#cf4c29\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u4fdd\u7559\u5e2d\u4f4d<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u6d3b\u52d5\u4ecb\u7d39 \u96a8\u8457\u8fd1\u5e7e\u5e74\u7dda\u4e0a\u92b7\u552e\u7684\u8208\u8d77\uff0c\u4f01\u696d\u9664\u4e86\u5be6\u9ad4\u5e97\u9762\u53ca\u81ea\u5bb6\u5b98\u7db2\u5916\uff0c\u4e5f\u958b\u59cb\u6295\u8cc7\u66f4\u591a\u8cc7\u6e90\u5728\u793e\u7fa4\u5e73\u53f0\u53ca\u7db2\u8def\u5546\u57ce\u7b49\u901a\u8def [&hellip;]<\/p>\n","protected":false},"author":56,"featured_media":26826,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[110],"tags":[],"region":[968],"class_list":["post-26723","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-event","region-tw"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u6d3b\u52d5\u4ecb\u7d39 \u96a8\u8457\u8fd1\u5e7e\u5e74\u7dda\u4e0a\u92b7\u552e\u7684\u8208\u8d77\uff0c\u4f01\u696d\u9664\u4e86\u5be6\u9ad4\u5e97\u9762\u53ca\u81ea\u5bb6\u5b98\u7db2\u5916\uff0c\u4e5f\u958b\u59cb\u6295\u8cc7\u66f4\u591a\u8cc7\u6e90\u5728\u793e\u7fa4\u5e73\u53f0\u53ca\u7db2\u8def\u5546\u57ce\u7b49\u901a\u8def\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Maco\"\/>\n\t<meta name=\"keywords\" 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