{"id":1454,"date":"2020-02-05T09:03:00","date_gmt":"2020-02-05T01:03:00","guid":{"rendered":"http:\/\/52.77.245.206\/%e6%9c%aa%e5%88%86%e9%a1%9e\/taiwan-5%e5%88%86%e9%90%98%e5%b8%b6%e4%bd%a0%e8%aa%8d%e8%ad%98%e5%ae%a2%e6%88%b6%e6%94%af%e6%8f%b4%e6%9c%8d%e5%8b%99%e7%9a%84%e7%99%bc%e5%b1%95-%e5%b7%a5%e5%85%b7%e8%88%87%e9%9d%a2%e8%87%a8%e7%9a%84-2\/"},"modified":"2020-10-22T22:43:32","modified_gmt":"2020-10-22T14:43:32","slug":"taiwan-customer-service-on-cloud","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/taiwan-customer-service-on-cloud\/","title":{"rendered":"\u5ba2\u670d\u4e0a\u96f2\u7aef (1) &#8211; \u5ba2\u6236\u670d\u52d9\u7684\u767c\u5c55\u3001\u985e\u578b\u8207\u6b63\u9762\u81e8\u7684\u6311\u6230"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u652f\u63f4\u7684\u6b77\u53f2\u8207\u8b8a\u9769<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright is-resized\"><img decoding=\"async\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_1.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshworks Blog_1\" class=\"wp-image-5088 lazyload\" width=\"166\" height=\"166\"\/><noscript><img decoding=\"async\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_1.png\" alt=\"Freshworks Blog_1\" class=\"wp-image-5088\" width=\"166\" height=\"166\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_1.png 538w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_1-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_1-150x150.png 150w\" sizes=\"(max-width: 166px) 100vw, 166px\" \/><\/noscript><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\"><strong>1960 \u5e74\u4ee3\u8207\u547c\u53eb\u4e2d\u5fc3\uff08\u5ba2\u6236\u670d\u52d9\u4e2d\u5fc3\uff09\u7684\u51fa\u73fe<\/strong><br>\u5728\u67d0\u7a2e\u5c64\u9762\u4e0a\uff0c\u5ba2\u6236\u652f\u63f4\u7684\u51fa\u73fe\u8207 1960 \u5e74\u4ee3\u767c\u660e\u7684\u547c\u53eb\u4e2d\u5fc3\u606f\u606f\u76f8\u95dc\u3002\u96a8\u8457\u696d\u52d9\u7684\u767c\u5c55\u548c\u6280\u8853\u7684\u9032\u6b65\uff0c\u4f01\u696d\u9700\u8981\u4e00\u500b\u6bd4\u8d77\u300c\u9762\u5c0d\u9762\u6e9d\u901a\u300d\u66f4\u597d\u7684\u65b9\u5f0f\u4f86\u652f\u63f4\u4ed6\u5011\u7684\u5ba2\u6236\uff0c\u56e0\u6b64\u300c\u96fb\u8a71\u652f\u63f4\u300d\u8b8a\u5f97\u6709\u50f9\u503c\u4e14\u958b\u59cb\u5ee3\u6cdb\u4f7f\u7528\u3002\u9019\u5c31\u662f\u547c\u53eb\u4e2d\u5fc3\u7684\u8a95\u751f\uff01<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img decoding=\"async\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_2.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshworks Blog_2\" class=\"wp-image-5092 lazyload\" width=\"168\" height=\"167\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_2.png\" alt=\"Freshworks Blog_2\" class=\"wp-image-5092\" width=\"168\" height=\"167\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_2.png 584w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_2-300x298.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_2-150x150.png 150w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1990 \u5e74\u4ee3\u8207\u96fb\u5b50\u90f5\u4ef6\u548c\u5373\u6642\u804a\u5929\u7684\u51fa\u73fe<\/strong><br>\u300c\u96fb\u8a71\u652f\u63f4\u300d\u4e00\u76f4\u90fd\u662f\u63d0\u4f9b\u652f\u63f4\u670d\u52d9\u6700\u597d\u7684\u9078\u9805\uff0c\u76f4\u5230 1990 \u5e74\u4ee3\u7db2\u8def\u7684\u51fa\u73fe\u3002George Bush \u57281994 \u5e74 10 \u6708\u7684\u7b2c\u4e00\u5468\u8209\u8fa6\u4e86\u6709\u53f2\u4ee5\u4f86\u7684\u7b2c\u4e00\u500b\u300c\u5ba2\u6236\u670d\u52d9\u9031\u300d\uff0c\u5f9e\u6b64\u4e4b\u5f8c\uff0c\u96fb\u5b50\u90f5\u4ef6\u548c\u5373\u6642\u804a\u5929\u53d6\u4ee3\u96fb\u8a71\u652f\u63f4\uff0c\u6210\u4e86\u5feb\u901f\u56de\u61c9\u5ba2\u6236\u6700\u68d2\u548c\u6700\u4fbf\u5b9c\u7684\u65b9\u5f0f\u4e4b\u4e00<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_3.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshworks Blog_3\" class=\"wp-image-5095 lazyload\" width=\"168\" height=\"168\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_3.png\" alt=\"Freshworks Blog_3\" class=\"wp-image-5095\" width=\"168\" height=\"168\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_3.png 558w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_3-300x300.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_3-150x150.png 150w\" sizes=\"(max-width: 168px) 100vw, 168px\" \/><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2000 \u5e74\u4ee3\u8207\u652f\u63f4\u5c08\u7528\u8edf\u9ad4\u7684\u8208\u8d77<\/strong><br>\u5230 2000 \u5e74\u4ee3\uff0c\u4f01\u696d\u958b\u59cb\u7814\u767c\u4ed6\u5011\u5c08\u5c6c\u7684\u8edf\u9ad4\u4ee5\u63d0\u4f9b\u66f4\u597d\u7684\u5ba2\u6236\u652f\u63f4\uff0c\u5ba2\u6236\u95dc\u4fc2\u7ba1\u7406\u7cfb\u7d71\u3001\u670d\u52d9\u53f0\u5de5\u55ae\u8edf\u9ad4\u7b49\u652f\u63f4\u5de5\u5177\u5728\u6b64\u6642\u9678\u7e8c\u88ab\u958b\u767c\u3002\u793e\u7fa4\u5a92\u9ad4\u5982 Twitter \u548c Facebook \u7b49\u7db2\u7ad9\u4e0a\u7684\u652f\u63f4\u670d\u52d9\u4e5f\u958b\u59cb\u589e\u52a0\u3002\u800c\u5728\u9019\u500b\u5e74\u4ee3\u672b\u671f\uff0c\u9060\u7aef\u684c\u9762\u652f\u63f4\u4e4b\u985e\u7684\u6280\u8853\u8b8a\u5f97\u53ef\u884c\uff0c\u9019\u4ee3\u8868\u5ba2\u670d\u5c08\u54e1\u53ef\u4ee5\u9060\u7a0b\u67e5\u770b\u5ba2\u6236\u7684\u684c\u9762\u4e26\u5c0d\u5176\u9032\u884c\u9060\u7aef\u63a7\u5236\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignright size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/09\/Freshworks-Blog_4.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"Freshworks-Blog_4\" class=\"wp-image-5098 lazyload\" width=\"163\" height=\"153\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/09\/Freshworks-Blog_4.png\" alt=\"Freshworks-Blog_4\" class=\"wp-image-5098\" width=\"163\" height=\"153\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/09\/Freshworks-Blog_4.png 548w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/09\/Freshworks-Blog_4-300x282.png 300w\" sizes=\"(max-width: 163px) 100vw, 163px\" \/><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u73fe\u4eca \u7684\u5ba2\u6236\u652f\u63f4<\/strong><br>\u73fe\u5728\uff0c\u5ba2\u6236\u5df2\u7d93\u6709\u4e86\u8c50\u5bcc\u7684\u7d93\u9a57\u3002\u4ed6\u5011\u900f\u904e\u793e\u7fa4\u5a92\u9ad4\u64c1\u6709\u5f37\u5927\u7684\u529b\u91cf\uff0c\u56e0\u6b64\u7814\u7a76\u548c\u8f49\u800c\u4f7f\u7528\u7af6\u722d\u7522\u54c1\u6bd4\u4ee5\u5f80\u4efb\u4f55\u6642\u5019\u90fd\u66f4\u52a0\u5bb9\u6613\u3002\u5ba2\u6236\u652f\u63f4\u7684\u300c\u9ec3\u91d1\u6a19\u6e96\u300d\u5df2\u7d93\u88ab\u8a2d\u5b9a &#8211; \u5ba2\u6236\u91cd\u8996<strong>\u65b9\u4fbf<\/strong>\u5927\u65bc\u5176\u4ed6\u4e00\u5207\u3002\u800c\u9019\u4e5f\u662f\u90a3\u4e9b\u9802\u7d1a\u7684\u54c1\u724c\u5df2\u7d93\u5728\u6301\u7e8c\u63d0\u4f9b\u4e86\u3002 <\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u70ba\u4e86\u4fdd\u6301\u7af6\u722d\u529b\uff0c\u5ba2\u6236\u652f\u63f4\u5718\u968a\u5c07\u9700\u8981\u63d0\u4f9b\u4e00\u5957\u591a\u7ba1\u9053\u4e14\u7a4d\u6975\u4e3b\u52d5\u7684\u9ad4\u9a57\u670d\u52d9\uff0c\u5ba2\u6236\u53ea\u6703\u63a5\u53d7\u7cbe\u5fc3\u8a2d\u8a08\u3001\u57f7\u884c\u826f\u597d\u7684\u5ba2\u6236\u652f\u63f4\u7b56\u7565\u3002<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u652f\u63f4\u7684<\/strong>\u985e\u578b<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5927\u591a\u6578\u4f01\u696d\u70ba\u5ba2\u6236\u63d0\u4f9b\u7684\u5404\u6236\u652f\u63f4\u96d6\u7136\u540d\u7a31\u90fd\u4e0d\u76f8\u540c\uff0c\u4f46\u662f\u53ef\u4ee5\u7e3d\u6b78\u70ba\u4ee5\u4e0b 3 \u7a2e\u985e\u578b\uff1a<strong><span style=\"color:#0e2240\" class=\"has-inline-color\">\u97ff\u61c9\u5f0f\u652f\u63f4<\/span><\/strong>\u3001<strong><span style=\"color:#0e2240\" class=\"has-inline-color\">\u4e3b\u52d5\u5f0f\u652f\u63f4<\/span><\/strong>\u8207<strong><span style=\"color:#0e2240\" class=\"has-inline-color\">\u81ea\u52a9\u5f0f\u652f\u63f4<\/span><\/strong>\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u97ff\u61c9\u5f0f\u652f\u63f4<\/strong> Reactive support<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u5c31\u662f\u4eba\u5011\u73fe\u5728\u666e\u904d\u8a8d\u70ba\u7684<strong>\u300c\u5ba2\u6236\u652f\u63f4\u300d<\/strong>\u3002\u6bcf\u7576\u5ba2\u6236\u50b3\u9001\u96fb\u5b50\u90f5\u4ef6\u3001\u6253\u958b\u804a\u5929\u8996\u7a97(Live Chat)\u3001\u5c0d\u60a8\u7684\u4f01\u696d\u767c\u9001\u63a8\u6587\u6216\u662f\u6253\u9032\u5c08\u7dda\uff0c\u4e26\u4e14\u7531\u5c08\u54e1\u9032\u884c\u56de\u8986\uff0c\u9019\u5c31\u662f\u6240\u8b02\u7684\u300c\u97ff\u61c9\u5f0f\u652f\u63f4\u300d\u3002\u9019\u4ee3\u8868\u60a8\u7684\u5718\u968a\u6b63\u5728\u91dd\u5c0d\u5ba2\u6236\u7684\u554f\u984c\u4f5c\u51fa\u53cd\u61c9\uff0c\u800c\u4e0d\u662f\u4e3b\u52d5\u5617\u8a66\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"font-size:18px\"><span style=\"color:#0e2240\" class=\"has-inline-color\"><strong>\u9019\u96d6\u7136\u4e0d\u662f\u58de\u4e8b\uff0c\u4f46\u662f\u6216\u8a31\u80fd\u958b\u59cb\u900f\u904e\u300c\u4e3b\u52d5\u5f0f\u652f\u63f4\u300d\u70ba\u60a8\u7684\u5ba2\u6236\u63d0\u4f9b\u66f4\u597d\u7684\u9ad4\u9a57\u3002 <\/strong><\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8209\u4f8b\u4f86\u8aaa\uff0c\u5047\u8a2d\u5ba2\u6236\u5728\u5e33\u6236\u7ba1\u7406\u65b9\u9762\u5c0b\u6c42\u5e6b\u52a9\uff0c\u4ed6\u5011\u6216\u8a31\u53ef\u4ee5\u900f\u904e\u81ea\u884c\u95b1\u8b80 FAQ \u4ee5\u7acb\u5373\u89e3\u6c7a\u554f\u984c\uff0c\u53c8\u6216\u8005\u4ed6\u5011\u53ef\u4ee5\u7b49\u5f85\uff0c\u4e26\u5f9e\u5c08\u54e1\u90a3\u88e1\u6536\u5230\u300c\u97ff\u61c9\u5f0f\u652f\u63f4\u300d\uff0c\u544a\u8a34\u4ed6\u5011\u61c9\u8a72\u63a1\u53d6\u7684\u6b65\u9a5f\u3002 \u4f46\u5ba2\u6236\u539f\u672c\u80fd\u81ea\u5df1\u89e3\u6c7a\uff0c\u4e26\u5f9e\u4e2d\u7372\u5f97\u66f4\u5feb\u901f\u3001\u66f4\u597d\u7684\u9ad4\u9a57\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u4e3b\u52d5\u5f0f\u652f\u63f4<\/strong> Proactive support<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u4e3b\u52d5\u5f0f\u652f\u63f4\u300d\u662f\u7531\u4f01\u696d\u57f7\u884c\uff0c\u4e0d\u5c08\u9580\u91dd\u5c0d\u5ba2\u6236\u554f\u984c\u9032\u884c\u7b54\u8986\u7684\u300c\u4efb\u4f55\u300d\u5ba2\u6236\u652f\u63f4\u3002\u4e00\u4e9b\u597d\u7684\u8209\u4f8b\u53ef\u80fd\u50cf\u662f\uff1a\u5728\u5ba2\u6236\u751f\u547d\u9031\u671f\u4e2d\u7279\u5b9a\u6642\u9593\u89f8\u767c\u7684\u81ea\u52d5\u96fb\u5b50\u90f5\u4ef6\u3001\u7279\u5b9a\u7522\u54c1\u6216\u7db2\u7ad9\u5167\u67d0\u4e9b\u9801\u9762\u5e95\u90e8\u7684\u5efa\u8b70\u6587\u4ef6\u6216\u662f\u5728\u5ba2\u6236\u9996\u6b21\u767b\u5165\u6216\u8cfc\u8cb7\u6642\u63d0\u793a\u4ed6\u5011\u8a72\u5982\u4f55\u64cd\u4f5c\u3002<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em><strong><span style=\"color:#0e2240\" class=\"has-inline-color\">\u201c\u63d0\u793a\uff1a\u300c\u4e3b\u52d5\u5f0f\u652f\u63f4\u300d\u53ef\u4ee5\u6709\u6548\u964d\u4f4e\u60a8\u7684\u5ba2\u670d\u5718\u968a\u6536\u5230\u7684\u554f\u984c\u6578\u91cf\uff0c\u540c\u6642\u6700\u5927\u5316\u5730\u6e1b\u5c11\u5ba2\u6236\u7372\u5f97\u7b54\u6848\u6240\u9700\u8981\u7684\u6642\u9593\u3002\u201d<\/span><\/strong><\/em><\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u5ba2\u6236\u751a\u81f3\u6c92\u6709\u610f\u8b58\u5230\u4ed6\u5011\u9700\u8981\u652f\u63f4\u524d\u5c31\u8457\u624b\u89e3\u6c7a\u5e38\u898b\u7684\u5ba2\u6236\u652f\u63f4\u67e5\u8a62\u3002<br>\u8209\u4f8b\u4f86\u8aaa\uff1a\u6ce8\u610f\u4eba\u5011\u5bc4\u4fe1\u7d66\u60a8\u7684\u8da8\u52e2\uff1a\u4ed6\u5011\u60f3\u4e86\u89e3\u4ec0\u9ebc\uff1f\u4ed6\u5011\u9762\u81e8\u5230\u4ec0\u9ebc\u6a23\u7684\u56f0\u64fe\uff1f \u638c\u63e1\u4e86\u9700\u8981\u89e3\u6c7a\u7684\u7279\u5b9a\u554f\u984c\u4e4b\u5f8c\uff0c\u60a8\u53ef\u4ee5\u958b\u59cb\u60f3\u8fa6\u6cd5\u5728\u5ba2\u6236\u806f\u7e6b\u60a8\u4e4b\u524d\u4e3b\u52d5\u806f\u7e6b\u4ed6\u5011\u3002\u50cf\u662f\uff1a\u5982\u679c\u4eba\u5011\u7e3d\u662f\u5c0d\u60a8\u7684\u7522\u54c1\u6709\u7279\u5b9a\u7684\u7591\u554f\uff0c\u4e26\u4e14\u8a72\u554f\u984c\u7e3d\u662f\u5728\u4f7f\u7528\u6642\u9593 3 \u500b\u6708\u5de6\u53f3\u6642\u767c\u751f\uff0c\u60a8\u53ef\u4ee5\u5728\u90a3\u554f\u984c\u767c\u751f\u4e4b\u524d\u5148\u9810\u5148\u6392\u7a0b\u81ea\u52d5\u7684\u96fb\u5b50\u90f5\u4ef6\u3001\u901a\u77e5\u6216 App \u63a8\u64ad\uff0c\u5728\u554f\u984c\u51fa\u73fe\u4e4b\u524d\u5148\u56de\u7b54\u3002<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u81ea\u52a9\u5f0f\u652f\u63f4<\/strong> Self-support<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e5f\u88ab\u7a31\u4e4b\u70ba\u300c\u81ea\u52a9\u5f0f\u670d\u52d9\u300d\uff0c\u662f\u5ba2\u6236\u4e5f\u80fd\u81ea\u884c\u57f7\u884c\u7684\u64cd\u4f5c\u3002<br>\u56e0\u6b64\uff0c\u5047\u5982\u60a8\u6709\u7522\u54c1\u6216\u670d\u52d9\u7684\u6587\u6a94\u3001\u5e38\u898b\u554f\u984c\u6216\u662f\u904e\u53bb\u8209\u8fa6\u7db2\u8def\u7814\u8a0e\u6703\u7684\u5f71\u7247\uff0c\u53ef\u4ee5\u5354\u52a9\u5ba2\u6236\u81ea\u884c\u89e3\u6c7a\u554f\u984c\uff0c\u90a3\u9ebc\u9019\u4e9b\u90fd\u5c07\u88ab\u8996\u70ba\u81ea\u52a9\u5f0f\u652f\u63f4\u3002<\/p>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u652f\u63f4\u8207\u670d\u52d9\u662f\u5982\u4f55\u606f\u606f\u76f8\u95dc\u7684\uff1f<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"> \u6709\u6642\uff0c\u4eba\u5011\u6703\u5c07 <strong><span style=\"color:#0e2240\" class=\"has-inline-color\">\u5ba2\u6236\u652f\u63f4<\/span><\/strong> \u8207 <span style=\"color:#0e2240\" class=\"has-inline-color\"><strong>\u5ba2\u6236\u670d\u52d9<\/strong><\/span> \u641e\u6df7\u3002\u5118\u7ba1\u5b83\u5011\u76f8\u4f3c\uff0c\u4f46\u5169\u8005\u4e4b\u9593\u9084\u662f\u5b58\u5728\u4e00\u4e9b\u91cd\u8981\u7684\u5340\u5225\uff0c\u9019\u4f7f\u5b83\u5011\u80fd\u5920\u4e00\u540c\u66f4\u597d\u5730\u4ee5\u5ba2\u6236\u70ba\u4e2d\u5fc3\u8207\u512a\u5316\u5ba2\u6236\u9ad4\u9a57\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u670d\u52d9\u53ef\u4ee5\u6eff\u8db3\u9700\u6c42<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u5ba2\u6236\u670d\u52d9\u66f4\u5177<strong>\u8655\u7406\u6027<\/strong> &#8211; \u8209\u4f8b\u4f86\u8aaa\uff0c\u5ba2\u6236\u670d\u52d9\u4ee3\u8868\u53ef\u80fd\u6703\u8207\u5ba2\u6236\u901a\u8a71\uff0c\u56de\u7b54\u5ba2\u6236\u6240\u6709\u7684\u554f\u984c\u5f8c\u4e26\u639b\u6389\u96fb\u8a71\uff1b\u4ed6\u5011\u53ef\u80fd\u6703\u63d0\u4f9b\u4e00\u4e9b\u5ba2\u6236\u5df2\u7d93\u64c1\u6709\u7684\u670d\u52d9\u4e4b\u5916\u7684\u9644\u52a0\u670d\u52d9\uff0c\u4f46\u662f\u9664\u6b64\u4e4b\u5916\uff0c\u4ed6\u5011\u53ea\u662f\u6309\u7167\u5ba2\u6236\u7684\u8981\u6c42\u53bb\u505a\uff0c\u50c5\u6b64\u800c\u5df2\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u652f\u63f4\u505a\u5f97\u66f4\u591a<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u5ba2\u670d\u652f\u63f4\u5c08\u54e1\u6703\u505a\u76f8\u540c\u7684\u4e8b\uff0c\u4f46\u6216\u8a31\u9084\u6703\u63a8\u85a6\u4e00\u4e9b\u5176\u4ed6\u7684\u6587\u7ae0\uff0c\u4ee5\u5e6b\u52a9\u5ba2\u6236\u671d\u6b63\u78ba\u7684\u65b9\u5411\u524d\u9032\u3002\u7576\u5929\u7a0d\u665a\uff0c\u6216\u662f\u96fb\u8a71\u639b\u4e0a\u5f8c\uff0c\u4ed6\u5011\u53ef\u80fd\u5df2\u7d93\u8207\u7522\u54c1\u5718\u968a\u6210\u54e1\u63d0\u51fa\u5ba2\u6236\u7684\u4e00\u4e9b\u7591\u616e\uff0c\u907f\u514d\u5176\u4ed6\u5ba2\u6236\u9047\u5230\u76f8\u540c\u7684\u554f\u984c\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><span style=\"color:#0e2240\" class=\"has-inline-color\"><em><strong>\u201c\u4ed6\u5011\u540c\u6a23\u5728\u4e00\u500b\u5718\u968a\u5de5\u4f5c\u3001\u4f7f\u7528\u76f8\u540c\u7684\u5de5\u5177\uff0c<\/strong><\/em> <em><strong>\u4f46\u662f\u5ba2\u6236\u652f\u63f4\u66f4\u52a0\u4e3b\u52d5\u7a4d\u6975\uff0c\u800c\u5ba2\u6236\u670d\u52d9\u5247\u8f03\u70ba\u8655\u7406\u6027\u8207\u88ab\u52d5\u6027\u3002\u201d<\/strong><\/em><\/span><\/p><\/blockquote>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>\u5ba2\u6236\u652f\u63f4\u6b63\u9762\u81e8\u7684\u6311\u6230<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e00\u4e9b\u975e\u5e38\u7279\u5b9a\u7684\u6311\u6230\u662f\u5728\u64d4\u4efb\u652f\u63f4\u89d2\u8272\u6642\u6703\u9047\u5230\u7684\uff0c\u9019\u4e9b\u6703\u7d66\u5ba2\u6236\u5e36\u4f86\u554f\u984c\uff0c\u6216\u662f\u964d\u4f4e\u5718\u968a\u6307\u6a19\u3002\u52d9\u5fc5\u8981\u7559\u610f\u9019\u4e9b\u4e0d\u826f\u7fd2\u6163\u7684\u767c\u5c55\u8da8\u52e2\uff0c\u4ee5\u4fbf\u8fc5\u901f\u7cfe\u6b63\u5b83\u5011\uff0c\u907f\u514d\u56e0\u5c0f\u5c0f\u7684\u5c08\u54e1\u932f\u8aa4\u800c\u6d41\u5931\u5ba2\u6236\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-17.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"125\" height=\"123\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-17.png\" alt=\"\" width=\"125\" height=\"123\"><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u82b1\u8cbb\u592a\u9577\u6642\u9593\u505a\u51fa\u56de\u61c9<\/strong> &nbsp; <br>\u5ba2\u6236\u975e\u5e38\u91cd\u8996\u5feb\u901f\u7684\u56de\u8986\u3002\u5982\u679c\u60a8\u5df2\u7d93\u5236\u5b9a\u4e86\u670d\u52d9\u7d1a\u5225\u5354\u5b9a(SLA)\uff0c\u6216\u662f\u65bc\u60a8\u7684\u7db2\u7ad9\u5167\u5ba3\u7a31\u5728\u5e7e\u5206\u9418\u5167\u4fdd\u8b49\u56de\u8986\uff0c\u9054\u6210\u9019\u4e9b\u6a19\u6e96\u662f\u975e\u5e38\u91cd\u8981\u7684\u3002\u5373\u4f7f\u53ea\u662f\u767c\u4fe1\u901a\u77e5\u60a8\u6b63\u5728\u89e3\u6c7a\u6b64\u554f\u984c\uff0c\u5ba2\u6236\u4e5f\u6703\u611f\u5230\u5f88\u9ad8\u8208\uff0c\u800c\u975e\u77f3\u6c88\u5927\u6d77\u7684\u7121\u6d88\u606f\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-10.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"124\" height=\"127\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-10.png\" alt=\"\" width=\"124\" height=\"127\"><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u63d0\u4f9b\u932f\u8aa4\u7684\u89e3\u6c7a\u65b9\u6848<br><\/strong>\u6c92\u6709\u6bd4\u63d0\u4f9b\u932f\u8aa4\u7684\u65b9\u6848\u9084\u5047\u88dd\u662f\u6b63\u78ba\u66f4\u964d\u4f4e\u5ba2\u6236\u7684\u4fe1\u4efb\u611f\u3002\u7576\u5ba2\u6236\u901a\u77e5\u60a8\u932f\u4e86\uff0c\u9996\u5148\u5c31\u662f\u9053\u6b49\u4e26\u627f\u8a8d\u60a8\u63d0\u4f9b\u4e86\u932f\u8aa4\u7684\u7b54\u6848\u3002\u518d\u4f86\u8981\u5617\u8a66\u63d0\u4f9b\u6b63\u78ba\u7684\u7b54\u6848\uff0c\u6216\u8005\u66f4\u6df1\u5165\u5730\u7814\u7a76\u60a8\u8aa4\u89e3\u7684\u5167\u5bb9\u3002\u5ba2\u6236\u5c07\u611f\u8b1d\u60a8\u7684\u900f\u660e\u6027\u548c\u627f\u64d4\u8cac\u4efb\u7684\u610f\u9858\u3002<\/p>\n\n\n\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-12.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"124\" height=\"116\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-12.png\" alt=\"\" width=\"124\" height=\"116\"><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u7f3a\u4e4f\u500b\u6027\u5316<\/strong> \u7f50\u982d\u56de\u8986\u548c\u4fdd\u5b58\u7684\u56de\u8986\u53ef\u4ee5\u6709\u6548\u5730\u7bc0\u7701\u5ba2\u6236\u652f\u63f4\u7684\u6642\u9593\uff0c\u4f46\u662f\u5982\u679c\u5c31\u53ea\u6709\u9019\u6a23\uff0c\u5b83\u5011\u4e5f\u53ef\u80fd\u5c0e\u81f4\u7cdf\u7cd5\u7684\u5ba2\u6236\u9ad4\u9a57\u3002\u7121\u8ad6\u60a8\u662f\u5426\u4f7f\u7528\u7f50\u982d\u56de\u8986\uff0c\u90fd\u61c9\u8a72\u5728\u5167\u5bb9\u4e2d\u65b0\u589e\u4e00\u4e9b\u500b\u4eba\u8a9e\u6c23\u548c\u80fd\u91cf\uff0c\u4ee5\u4f7f\u5ba2\u6236\u77e5\u9053\u53e6\u4e00\u982d\u662f\u5c08\u54e1\u6b63\u5728\u56de\u8986\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft is-resized\"><img loading=\"lazy\" decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-3.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"123\" height=\"118\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%E7%BF%BB%E8%AD%AF-What%20is%20customer%20support%3F-3.png\" alt=\"\" width=\"123\" height=\"118\"><\/noscript><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u8aa4\u6703\u751f\u6c23\u7684\u5ba2\u6236<\/strong> <br>\u5927\u90e8\u5206\u4eba\u5011\u5728\u751f\u6c23\u6216\u6cae\u55aa\u6642\u901a\u5e38\u6703\u4e0d\u77e5\u9053\u8a72\u5982\u4f55\u56de\u8986\uff0c\u5ba2\u6236\u652f\u63f4\u5c08\u54e1\u9700\u8981\u4e86\u89e3\u5982\u4f55\u61c9\u5c0d\u9019\u4e9b\u751f\u6c23\u7684\u5ba2\u6236\u4e26\u5728\u60c5\u6cc1\u60e1\u5316\u6642\u9069\u6642\u7de9\u548c\u3002\u9019\u4e9b\u60c5\u6cc1\u9700\u8981\u5728\u767c\u751f\u6642\u88ab\u76e3\u63a7\u8207\u6307\u5c0e\uff0c\u5c08\u54e1\u5247\u9700\u8981\u5b78\u7fd2\u5982\u4f55\u66f4\u597d\u5730\u8655\u7406\u8207\u9762\u5c0d\u3002<\/p>\n\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u63d0\u5347\u5ba2\u6236\u652f\u63f4\u7684\u5de5\u5177<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_5.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-5101 lazyload\" width=\"327\" height=\"185\"\/><noscript><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_5.png\" alt=\"\" class=\"wp-image-5101\" width=\"327\" height=\"185\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_5.png 436w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/02\/Freshworks-Blog_5-300x170.png 300w\" sizes=\"(max-width: 327px) 100vw, 327px\" \/><\/noscript><figcaption>\u5716\u7247\u4f86\u6e90\uff1aFreshworks<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u5373\u4f7f\u60a8\u7684\u516c\u53f8\u63d0\u4f9b\u4e86\u6700\u51fa\u8272\u7684\u5ba2\u6236\u652f\u63f4\uff0c\u4e26\u7372\u5f97\u4e86100\uff05\u7684\u5ba2\u6236\u6eff\u610f\u5ea6\uff0c\u4ecd\u6709\u4e00\u4e9b\u4e8b\u60c5\u53ef\u80fd\u53ef\u4ee5\u505a\u5f97\u66f4\u597d\u3002\u5e78\u904b\u7684\u662f\uff01\u6709\u4e00\u4e9b\u5de5\u5177\u53ef\u4ee5\u5e6b\u52a9\u5ba2\u6236\u652f\u63f4\u5718\u968a\u89e3\u6c7a\u6700\u5e38\u898b\u7684\u554f\u984c\uff0c\u53ea\u8981\u60a8\u64cd\u4f5c\u6b63\u78ba\uff0c\u5b83\u5011\u53ef\u4ee5\u8f15\u9b06\u7684\u57f7\u884c\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u670d\u52d9\u53f0<\/strong> Helpdesk<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u7576\u5ba2\u6236\u652f\u63f4\u5718\u968a\u525b\u958b\u59cb\u5de5\u4f5c\u6642\uff0c\u4ed6\u5011\u901a\u5e38\u6703\u5728 Gmail \u7b49\u670d\u52d9\u4e0a\u4f7f\u7528\u5171\u7528\u6536\u4ef6\u593e\u4ee5\u964d\u4f4e\u6210\u672c\u3002\u4f46\u85c9\u7531\u5c07\u670d\u52d9\u53f0\u65b0\u589e\u81f3\u60a8\u5718\u968a\u4f7f\u7528\u7684\u5de5\u5177\u4e2d\uff0c\u5c0d\u65bc\u60a8\u6240\u80fd\u63d0\u4f9b\u7684\u5ba2\u6236\u652f\u63f4\u5c07\u6703\u662f\u4e00\u500b\u5de8\u5927\u7684\u5347\u7d1a\u3002\u670d\u52d9\u53f0\u63d0\u4f9b\u7684\u529f\u80fd\u5305\u62ec\uff1a<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>\u81ea\u52d5\u5316\u5de5\u4f5c\u6d41\u7a0b\u8207\u667a\u80fd\u5de5\u55ae\u6307\u6d3e<\/strong><\/li><li><strong>\u5c07\u50b3\u5165\u7684\u5de5\u55ae\u9032\u884c\u6a19\u7c64\u5206\u985e<\/strong><\/li><li><strong>\u5c07\u5de5\u55ae\u81ea\u52d5\u6307\u6d3e\u7d66\u9069\u5408\u7684\u5718\u968a\u6210\u54e1<\/strong><\/li><li><strong>\u5354\u540c\u5de5\u4f5c\u529f\u80fd\u4f7f\u5c08\u54e1\u77e5\u9053\u8ab0\u5728\u540c\u6642\u8ca0\u8cac\u9019\u5f35\u5de5\u55ae <\/strong><\/li><\/ul>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u82e5\u60a8\u7684\u5718\u968a\u9084\u6c92\u6709\u670d\u52d9\u53f0\uff0c\u70ba\u60a8\u7684\u5718\u968a\u5c0b\u627e\u4e00\u500b\u53ef\u4ee5\u6eff\u8db3\u9700\u6c42\u7684\u670d\u52d9\u53f0\u5c07\u6703\u662f\u60a8\u5ba2\u6236\u652f\u63f4\u5718\u968a\u7684\u4e00\u5927\u9032\u6b65\u3002<\/p>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>\u77e5\u8b58\u5eab\u8207\u804a\u5929\u6a5f\u5668\u4eba<\/strong> Knowledge base &amp; Chat Bot<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u4e9b\u5de5\u5177\u8b93\u652f\u63f4\u5718\u968a\u63d0\u4f9b\u66f4\u591a\u81ea\u52a9\u5f0f\u670d\u52d9\u7684\u9078\u9805\u3002<br>\u82e5\u60a8\u7684\u652f\u63f4\u5718\u968a\u4ecd\u6c92\u6709\u4e00\u500b\u77e5\u8b58\u5eab\uff0c\u90a3\u9ebc\u60a8\u6b63\u5728\u932f\u5931\u4e00\u500b\u53ef\u4ee5\u6e1b\u5c11\u60a8\u7684\u5de5\u55ae\u6578\u91cf\u3001\u63d0\u4f9b\u66f4\u597d\u652f\u63f4\u9ad4\u9a57\u7684\u6a5f\u6703\u3002\u804a\u5929\u6a5f\u5668\u4eba\u8207 AI \u4e5f\u662f\u76f8\u540c\u7684\u9053\u7406\uff1a\u804a\u5929\u6a5f\u5668\u4eba\u80fd\u5f15\u5c0e\u60a8\u7684\u5ba2\u6236\u5230\u4ed6\u5011\u9700\u8981\u53bb\u7684\u5730\u65b9\u3002\u82e5\u5b83\u80fd\u8fc5\u901f\u4e14\u7121\u5dee\u932f\u7684\u89e3\u6c7a\u5ba2\u6236\u7684\u554f\u984c\uff0c\u5247\u53ef\u4ee5\u70ba\u60a8\u7684\u5ba2\u6236\u548c\u5718\u968a\u6210\u54e1\u7bc0\u7701\u4e00\u9ede\u6642\u9593\uff0c\u4f7f\u4ed6\u5011\u53ef\u4ee5\u82b1\u66f4\u591a\u7684\u6642\u9593\u4f86\u8655\u7406\u66f4\u6709\u610f\u7fa9\u548c\u66f4\u91cd\u8981\u7684\u4efb\u52d9\u3002<\/p>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Freshworks \u70ba\u5404\u898f\u6a21\u4f01\u696d\u63d0\u4f9b\u5275\u65b0\u7684\u5ba2\u6236\u4e92\u52d5\u8edf\u9ad4\uff0c\u5982\u96f2\u7aef\u5ba2\u670d\u5e73\u53f0 Freshdesk \u3001\u5373\u6642\u804a\u5929\u8edf\u9ad4 Freshchat \u7b49\u5354\u52a9\u60a8\u7684\u5718\u968a\u66f4\u7c21\u55ae\u7684\u89f8\u53ca\u4e26\u7dad\u7e6b\u9867\u5ba2\u95dc\u4fc2\uff0c\u65e8\u5728\u5efa\u7acb\u4f01\u696d\u7684\u300c\u7d42\u751f\u5ba2\u6236\u300d\u3002\u7e3d\u90e8\u4f4d\u65bc\u7f8e\u570b\u52a0\u5dde\uff0c\u5728\u5370\u5ea6\u3001\u67cf\u6797\u8207\u502b\u6566\u7b49\u57ce\u5e02\u7686\u8a2d\u6709\u5206\u516c\u53f8\uff0c\u76ee\u524d\u8a72\u516c\u53f8\u5728\u5168\u7403\u64c1\u67092000\u591a\u540d\u54e1\u5de5\u3002<\/p>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><strong>\u6e96\u5099\u597d\u958b\u59cb\u4f7f\u7528 Freshdesk? <\/strong><br><a href=\"https:\/\/freshdesk.com\/hk\/signup\/\" title=\"https:\/\/freshdesk.com\/hk\/signup\/\"><span style=\"color:#f8893a\" class=\"has-inline-color\"><span style=\"text-decoration: underline;\"><strong>\u7acb\u5373\u514d\u8cbb\u8a66<\/strong>\u7528<\/span><\/span><\/a><\/h2>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u539f\u6587\uff1a<a href=\"https:\/\/freshdesk.com\/customer-support\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"color:#f8893a\" class=\"has-inline-color\">Freshdesk Blog<\/span><\/a> \uff0f\u7de8\u8b6f\uff1aJohnny Zhou<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u652f\u63f4\u662f\u7576\u5ba2\u6236\u4f7f\u7528\u60a8\u7684\u670d\u52d9\u6216\u7522\u54c1\u6642\uff0c\u70ba\u5176\u63d0\u4f9b\u7b54\u6848\u3001\u5e6b\u52a9\u4e26\u6307\u5f15\u7684\u4e00\u7a2e\u884c\u70ba\u3002\u9019\u53ef\u4ee5\u662f\u900f\u904e\u96fb\u5b50\u90f5\u4ef6\u3001\u624b\u6a5f\u3001\u804a\u5929\u5ba4\u6216\u9762\u5c0d\u9762\u7684\u4ea4\u6d41\u7d66\u4e88\u76f4\u63a5\u7684\u5e6b\u52a9\uff0c\u4e5f\u80fd\u662f\u64b0\u5beb FAQ \u6216\u6307\u5357\u4f9b\u5ba2\u6236\u95b1\u8b80\u7b49\u9593\u63a5\u7684\u5354\u52a9\uff0c\u6216\u662f\u4efb\u4f55\u4ecb\u65bc\u9019\u5169\u8005\u4e4b\u9593\u7684\u65b9\u5f0f\u3002<\/p>\n","protected":false},"author":7,"featured_media":5107,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109],"tags":[],"region":[],"class_list":["post-1454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" 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