{"id":1448,"date":"2019-12-04T04:03:00","date_gmt":"2019-12-03T20:03:00","guid":{"rendered":"http:\/\/52.77.245.206\/%e6%9c%aa%e5%88%86%e9%a1%9e\/taiwan-freshdesk%e9%80%8f%e9%81%8e-%e8%87%aa%e5%8b%95%e5%8c%96%e6%83%85%e5%a2%83-%e6%8f%90%e5%8d%87%e6%82%a8%e7%9a%84%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99\/"},"modified":"2020-11-11T17:43:48","modified_gmt":"2020-11-11T09:43:48","slug":"freshdesk-automation-customer-service","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/freshdesk-automation-customer-service\/","title":{"rendered":"Freshdesk\u900f\u904e\u300c\u81ea\u52d5\u5316\u60c5\u5883\u300d\u63d0\u5347\u60a8\u7684\u5ba2\u6236\u670d\u52d9"},"content":{"rendered":"\n<p 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aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u5e6b\u52a9\u53f0\u81ea\u52d5\u5316 Helpdesk Automation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5e6b\u52a9\u53f0\u81ea\u52d5\u5316\u53ef\u4ee5\u6709\u6548\u7c21\u5316\u4eba\u529b\u64cd\u4f5c\u4e26\u6d88\u9664\u91cd\u8907\u6027\u7684\u5de5\u4f5c\uff0c\u4f7f\u5ba2\u670d\u5718\u968a\u5c08\u6ce8\u65bc\u63d0\u4f9b\u5feb\u901f\u3001\u9ad8\u54c1\u8cea\u7684\u5354\u52a9\u4e26\u8207\u5ba2\u6236\u5efa\u7acb\u95dc\u4fc2\u3002\u85c9\u7531\u81ea\u52d5\u5316\uff0c\u60a8\u53ef\u4ee5\u5efa\u7acb\u5de5\u4f5c\u6d41\u7a0b\u4f7f\u5de5\u55ae\u80fd\u81ea\u52d5\u88ab\u7279\u5b9a\u52d5\u4f5c\u89f8\u767c\uff0c\u8207\u5176\u624b\u52d5\u5730\u57f7\u884c\u985e\u4f3c\u5206\u914d\u5de5\u55ae\u7684\u4efb\u52d9\uff0c\u5e6b\u52a9\u53f0\u81ea\u52d5\u5316\u5c07\u78ba\u4fdd\u9047\u5230\u9810\u8a2d\u7684\u89f8\u767c\u4e8b\u4ef6\u6642\u80fd\u9810\u8a2d\u958b\u59cb\u904b\u4f5c\u3002<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u70ba\u4ec0\u9ebc\u4f60\u9700\u8981\u5e6b\u52a9\u53f0\u81ea\u52d5\u5316\uff1f<\/strong><\/h3>\n\n\n\n<p 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class=\"wp-block-paragraph\">\u6210\u9577\u4e2d\u7684\u5718\u968a\u4e5f\u53ef\u4ee5\u5f9e\u81ea\u52d5\u5316\u4e2d\u53d7\u76ca\u3002\u96a8\u8457\u7d44\u7e54\u7684\u767c\u5c55\uff0c\u60a8\u53ef\u80fd\u6703\u767c\u73fe\u76ee\u524d\u7ba1\u7406\u5ba2\u6236\u670d\u52d9\u7684\u65b9\u5f0f\u7121\u6cd5\u64f4\u5c55\uff0c\u4e26\u4e14\u5718\u968a\u5c07\u5927\u91cf\u6642\u9593\u82b1\u5728\u4eba\u5de5\u8655\u7406\u4e0a\uff0c\u800c\u4e0d\u662f<strong>\u5be6\u969b\u89e3\u6c7a\u5ba2\u6236\u554f\u984c<\/strong>\u3002\u9019\u7a2e\u55ae\u8abf\u67af\u71e5\u7684\u65b9\u5f0f\u4e0d\u50c5\u5f71\u97ff\u5718\u968a\u58eb\u6c23\u548c\u751f\u7522\u529b\uff0c\u800c\u4e14\u6700\u7d42\u5f71\u97ff\u5ba2\u6236\u670d\u52d9\u54c1\u8cea\u3002<\/p>\n\n\n\n<p 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data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1-1024x503.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-6759 lazyload\"\/><noscript><img decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1-1024x503.png\" alt=\"\" class=\"wp-image-6759\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1-1024x503.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1-300x147.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1-768x377.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-1.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" 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class=\"wp-block-paragraph\">\u6539\u5584\u5ba2\u6236\u670d\u52d9\u7684\u6700\u91cd\u8981\u65b9\u6cd5\u4e4b\u4e00\u662f\u5be6\u969b\u82b1\u8cbb\u6642\u9593\u8207\u5ba2\u6236\u4e92\u52d5\u3002\u81ea\u52d5\u5316\u53ef\u4ee5\u70ba\u60a8\u7684\u652f\u63f4\u5718\u968a\u7bc0\u7701\u5927\u91cf\u6642\u9593\uff0c\u56e0\u6b64\u4ed6\u5011\u53ef\u4ee5\u5c07\u66f4\u591a\u7684\u7cbe\u529b\u653e\u5728\u4f7f\u5ba2\u6236\u6eff\u610f\u548c\u5efa\u7acb\u54c1\u724c\u5fe0\u8aa0\u5ea6\u4e0a\u3002<\/p>\n\n\n\n<div style=\"height:37px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-style-large is-layout-flow wp-block-quote-is-layout-flow\"><p><span style=\"color:#15a300\" class=\"has-inline-color\"><strong><em>\u85c9\u7531\u5e6b\u52a9\u53f0\u81ea\u52d5\u5316\uff0c\u5ba2\u670d\u5718\u968a\u53ef\u4ee5\u7c21\u5316\u4eba\u529b\u64cd\u4f5c\u4e26\u6d88\u9664\u91cd\u8907\u6027\u7684\u5de5\u4f5c\uff0c<\/em><\/strong><br><strong><em>\u4f7f\u5c08\u54e1\u5c08\u6ce8\u65bc\u63d0\u4f9b\u5feb\u901f\u3001\u9ad8\u54c1\u8cea\u7684\u5354\u52a9\uff0c\u6539\u5584\u5ba2\u670d\u9ad4\u9a57\uff0c\u5efa\u7acb\u826f\u597d\u95dc\u4fc2<\/em><\/strong><\/span><\/p><\/blockquote>\n\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4f7f\u5ba2\u6236\u652f\u63f4\u8f15\u800c\u6613\u8209\u7684\u300cFreshdesk\u81ea\u52d5\u5316\u300d<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Freshdesk\u5f37\u5927\u7684\u81ea\u52d5\u5316\u529f\u80fd\u6d88\u9664\u4e86\u7e41\u7463\u800c\u91cd\u8907\u7684\u4efb\u52d9\uff0c\u4e26\u4f7f\u652f\u63f4\u5718\u968a\u80fd\u6709\u6548\u5730\u70ba\u5ba2\u6236\u63d0\u4f9b\u670d\u52d9\u3002\u8b93\u6211\u5011\u770b\u770b\u53ef\u4ee5\u4f7f\u7528 Freshdesk \u5275\u5efa\u7684\u81ea\u52d5\u5316\u898f\u5247\u7684\u985e\u5225\u3002<\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\u5275\u5efa\u5de5\u55ae\u6642\u8981\u9075\u5faa\u7684\u898f\u5247<\/span><\/strong>\uff1a\u60a8\u53ef\u4ee5\u8a2d\u7f6e\u898f\u5247\uff0c\u4ee5\u6839\u64da\u5de5\u55ae\u7684\u985e\u578b\u548c\u4f86\u6e90\u81ea\u52d5\u6a19\u8b58\u65b0\u5de5\u55ae\uff0c\u4e26\u6839\u64da\u60a8\u7684\u8981\u6c42\u5c0d\u5176\u9032\u884c\u6a19\u8a18\u3001\u5206\u985e\u548c\u63a8\u65b7\u6bcf\u500b\u5de5\u55ae\u7684\u91cd\u8981\u6027\uff0c\u4e26\u78ba\u4fdd\u5c07\u5de5\u55ae\u5206\u914d\u7d66\u6b63\u78ba\u7684\u5c08\u54e1\u3002\u60a8\u53ef\u4ee5\u6c7a\u5b9a\u9019\u4e9b\u5de5\u55ae\u5206\u914d\u662f\u57fa\u65bc\u5c08\u54e1\u76ee\u524d\u7684\u5de5\u4f5c\u91cf\u3001\u5c08\u696d\u6280\u80fd\u6216\u662f\u6839\u64da\u60a8\u7684\u8981\u6c42\u63a1\u7528\u8f2a\u66ff\u6a21\u5f0f\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-1024x536.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" class=\"wp-image-6762 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-1024x536.png\" alt=\"\" class=\"wp-image-6762\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-1024x536.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-300x157.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-768x402.png 768w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2-1536x803.png 1536w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-Automation-2.png 1786w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\u6309\u6642\u9593\u89f8\u767c\u7684\u898f\u5247<\/span><\/strong>\uff1a\u901a\u904e\u5b9a\u671f\u6aa2\u67e5\u5e6b\u52a9\u53f0\u7684\u72c0\u614b\u4e26\u8a2d\u7f6e\u7531\u57fa\u65bc\u6642\u9593\u7684\u4e8b\u4ef6\u81ea\u52d5\u89f8\u767c\u7684\u64cd\u4f5c\uff0c\u9019\u4e9b\u81ea\u52d5\u5316\u898f\u5247\u4f7f\u60a8\u66f4\u5bb9\u6613\u76e3\u8996SLA\u7ba1\u7406\u3002\u4f8b\u5982\uff0c\u60a8\u53ef\u4ee5\u8a2d\u7f6e\u898f\u5247\u4ee5\u5728\u5ba2\u6236\u7b49\u5f85\u901a\u77e5\uff08\u4f8b\u5982\uff0c\u8d85\u904e\u898f\u5b9a\u768412\u5c0f\u6642\uff09\u5f8c\u81ea\u52d5\u5347\u7d1a\u5de5\u55ae\uff0c\u4e26\u78ba\u4fdd\u4ed6\u5011\u6536\u5230\u66f4\u65b0\u3002<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color:#15a300\" class=\"has-inline-color\"><strong>\u5de5\u55ae\u66f4\u65b0\u4e0a\u904b\u884c\u7684\u898f\u5247<\/strong><\/span>\uff1a\u4f8b\u5982\uff0c\u5982\u679c\u60a8\u9700\u8981\u5bc6\u5207\u95dc\u6ce8\u67d0\u4e9b\u4f86\u81ea\u9ad8\u50f9\u503c\u5ba2\u6236\u5de5\u55ae\u7684\u6295\u8a34\uff0c\u5247\u53ef\u4ee5\u5275\u5efa\u7279\u5b9a\u7684\u81ea\u52d5\u5316\u898f\u5247\u4f86\u76e3\u8996\u9019\u4e9b\u4e8b\u4ef6\u4e26\u5728\u6709\u4efb\u4f55\u4e8b\u4ef6\u767c\u751f\u6642\u63d0\u9192\u60a8\u9700\u8981\u7acb\u5373\u89e3\u6c7a\u3002\u501f\u52a9\u9019\u4e9b\u4e8b\u4ef6\u89f8\u767c\u7684\u81ea\u52d5\u5316\u898f\u5247\uff0cFreshdesk \u5c07\u5e6b\u52a9\u60a8\u78ba\u5b9a\u5de5\u4f5c\u8ca0\u8f09\u7684\u512a\u5148\u9806\u5e8f\uff0c\u4e26\u78ba\u4fdd\u4e0d\u6703\u5ffd\u7565\u4efb\u4f55\u91cd\u8981\u7684\u5de5\u55ae\u3002<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><span style=\"color:#15a300\" class=\"has-inline-color\"><strong>\u4f7f\u7528\u60c5\u5883<\/strong><\/span>\uff1a\u60a8\u53ef\u4ee5\u70ba\u9700\u8981\u591a\u500b\u5718\u968a\u63a1\u53d6\u591a\u9805\u884c\u52d5\u7684\u67d0\u4e9b\u65b9\u6848\u5275\u5efa\u7279\u5b9a\u898f\u5247\u3002\u5b83\u5011\u4f7f\u60a8\u53ea\u9700\u55ae\u64ca\u5373\u53ef\u5728\u5de5\u55ae\u89f8\u767c\u6240\u6709\u5fc5\u8981\u7684\u4efb\u52d9\u3002\u56e0\u6b64\uff0c\u6bcf\u7576\u6709\u95dc\u65bc\u300c\u9000\u6b3e\u300d\u4e4b\u985e\u7684\u5de5\u55ae\u6642\uff0c\u60a8\u8981\u505a\u7684\u5c31\u662f\u57f7\u884c\u300c\u60c5\u5883\uff1a\u9000\u6b3e\u300d\u7684\u898f\u5247\uff0c\u4e26\u4e14\u5c0d\u5de5\u55ae\u9032\u884c\u5206\u914d\u548c\u6a19\u8a18\u70ba\u300c\u8655\u7406\u9000\u6b3e\u300d \u3002<\/p>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u6700\u95dc\u9375\u7684\u56e0\u7d20<\/strong><\/h2>\n\n\n\n<p 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