{"id":1446,"date":"2019-11-04T04:03:00","date_gmt":"2019-11-03T20:03:00","guid":{"rendered":"http:\/\/52.77.245.206\/%e6%9c%aa%e5%88%86%e9%a1%9e\/taiwan-b2b%e5%ae%a2%e6%88%b6%e6%9c%8d%e5%8b%99%e7%82%ba%e4%bd%95%e5%ae%a2%e6%9c%8d%e5%a6%82%e6%ad%a4%e9%87%8d%e8%a6%81%e4%bb%a5%e5%8f%8a%e8%a9%b2%e5%a6%82%e4%bd%95%e6%94%b9%e9%80%b2-freshdesk\/"},"modified":"2022-04-12T16:41:08","modified_gmt":"2022-04-12T08:41:08","slug":"taiwan-b2b-customer-service-freshdesk","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/taiwan-b2b-customer-service-freshdesk\/","title":{"rendered":"B2B &#038; \u5ba2\u6236\u670d\u52d9 \uff1a\u70ba\u4f55\u5ba2\u670d\u5982\u6b64\u91cd\u8981\u53ca\u5982\u4f55\u6539\u9032 (Freshdesk \u5e6b\u52a9\u53f0\u4ecb\u7d39)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">B2B (Business to Business) \u516c\u53f8\u671f\u671b\u5728\u5ba2\u6236\u670d\u52d9\u65b9\u9762\u63a1\u7528\u66f4\u5be6\u969b\u7684\u65b9\u6cd5\uff0c\u4ed6\u5011\u6703\u7279\u5225\u8a2d\u7acb\u4e00\u500b\u300c\u5ba2\u6236\u7b56\u7565\u7d93\u7406\u300d(Customer Success Manager) \u8077\u4f4d\uff0c\u5c08\u9580\u8ca0\u8cac\u90a3\u4e9b\u80fd\u5e36\u4f86\u5927\u91cf\u6536\u76ca\u7684\u4f01\u696d\u3001\u54c1\u724c\uff0c\u800c\u975e\u6307\u6d3e\u4e00\u822c\u7684\u5ba2\u670d\u5c08\u54e1\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f46\uff0c\u9019\u7a2e\u9ad8\u6210\u672c\u7684\u7b56\u7565\u503c\u5f97\u55ce\uff1f<\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>B2B \u7684 \u5ba2\u6236\u670d\u52d9 \u5c0d\u60a8\u7684\u696d\u52d9\u6709\u4ec0\u9ebc\u5f71\u97ff\uff1f<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u60f3\u50cf\u4e00\u4e0b\u60a8\u5728\u7db2\u8def\u4e0a\u8cfc\u8cb7\u4e86\u4e00\u5957\u8033\u6a5f\uff0c\u4f46\u662f\u6536\u5230\u7684\u8033\u6a5f\u662f\u6709\u7455\u75b5\u7684\u3002\u6b64\u6642\u8655\u7406\u7684\u65b9\u5f0f\u975e\u5e38\u7c21\u55ae &#8211; \u60a8\u53ef\u4ee5\u8207\u5ba2\u670d\u5c08\u54e1\u806f\u7e6b\u4e26\u8acb\u6c42\u66f4\u63db\u3002\u5ba2\u670d\u5c08\u54e1\u4e0d\u9700\u8981\u592a\u591a\u524d\u56e0\u5f8c\u679c\uff0c\u5c31\u53ef\u4ee5\u8f15\u9b06\u89e3\u6c7a\u9019\u9805\u8acb\u6c42\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u7136\u800c\uff0c\u5982\u679c\u60a8\u70ba\u516c\u53f8\u8cfc\u8cb7\u4e86\u8b93\u4f7f\u7528\u8005\u4e0d\u6eff\u610f\u7684\u8edf\u9ad4\u5de5\u5177\uff0c\u9019\u6a23\u8a72\u600e\u9ebc\u8fa6\u5462\uff1f<br>\u9019\u4e0d\u50c5\u50c5\u6703\u5c0e\u81f4\u591a\u500b\u4f7f\u7528\u8005\u7121\u6cd5\u7e7c\u7e8c\u5de5\u4f5c\uff0c\u800c\u4e14\u9084\u5c0d\u516c\u53f8\u9020\u6210\u96e3\u4ee5\u4f30\u8a08\u7684\u640d\u5931\u3002\u5728\u9019\u7a2e\u60c5\u6cc1\u4e0b\uff0c<strong>\u300c\u5ba2\u6236\u670d\u52d9\u300d<\/strong>\u5c07\u626e\u6f14\u4e00\u500b\u6c7a\u5b9a\u60a8\u662f\u5426\u6703\u7e7c\u7e8c\u4f7f\u7528\u548c\u518d\u6b21\u8cfc\u8cb7\u7522\u54c1\u6216\u662f\u4f7f\u7528\u5176\u4ed6\u54c1\u724c\u7684\u95dc\u9375\u89d2\u8272\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u8b93\u6211\u5011\u770b\u4e00\u4e0b\u5169\u500b\u5ba2\u6236\u670d\u52d9\u9020\u6210\u516c\u53f8\u8cc7\u7522\u8ca0\u50b5\u8868\u7684\u76f4\u63a5\u5f71\u97ff\uff1a<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u670d\u52d9 \u662f\u5982\u4f55\u5f71\u97ff\u4f01\u696d\u7684\u6536\u76ca\u548c\u6210\u9577<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u70ba\u60a8\u7684 B2B \u5ba2\u6236\u670d\u52d9\u5236\u5b9a\u7b56\u7565\u6642\uff0c\u8acb\u8a18\u4f4f\uff0c\u5118\u7ba1 B2B \u5ba2\u6236\u9700\u8981\u4ed8\u51fa\u66f4\u5927\u7684\u52aa\u529b\uff0c\u4f46\u4ed6\u5011\u4e5f\u6703\u63d0\u4f9b\u66f4\u9ad8\u7684\u56de\u5831\u3002\u8207\u5ba2\u6236\u5efa\u7acb\u4e00\u7a2e\u66f4\u5be6\u969b\u7684\u8655\u7406\u65b9\u5f0f\u5c0d\u65bc\u63d0\u9ad8\u6bcf\u500b\u5e33\u6236\u7684\u751f\u547d\u9031\u671f\u50f9\u503c\u81f3\u95dc\u91cd\u8981\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u6839\u64da\u5ba2\u6236\u7684\u898f\u6a21\uff0c\u4e00\u6b21\u6027\u92b7\u552e\u53ef\u4ee5\u5c0d\u60a8\u7684\u6536\u5165\u548c\u5229\u6f64\u7522\u751f\u91cd\u5927\u5f71\u97ff\u3002\u800c\u540c\u6a23\u5730\uff0c\u63d0\u4f9b\u4ee4\u4eba\u6109\u5feb\u4e14\u53ef\u9760\u7684\u5ba2\u6236\u670d\u52d9\u5c07\u78ba\u4fdd\u5ba2\u6236\u4e0d\u50c5\u7e8c\u7c3d\u8207\u60a8\u7684\u5408\u7d04\uff0c\u800c\u4e14\u4e5f\u5c07\u66f4\u9858\u610f\u8cfc\u8cb7\u60a8\u7684\u5176\u4ed6\u7522\u54c1\u3002<\/p>\n\n\n\n<div style=\"height:24px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u5ba2\u6236\u670d\u52d9 \u662f\u5982\u4f55\u5f71\u97ff\u4f01\u696d\u7684\u54c1\u724c<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5728\u5e02\u5834\u4e0a\u8d0f\u5f97\u826f\u597d\u8072\u8b7d\u7684\u6700\u5feb\u65b9\u6cd5\u662f\u8b93\u5ba2\u6236\u9858\u610f\u70ba\u60a8\u8b49\u8a00\uff0c\u800c\u60a8\u5fc5\u9808\u5148\u70ba\u81ea\u5df1\u722d\u53d6\u3002\u9019\u610f\u5473\u8457\u60a8\u5fc5\u9808\u78ba\u4fdd\u7e3d\u80fd\u70ba\u60a8\u7684\u6700\u4f73\u5ba2\u6236\u63d0\u4f9b\u826f\u597d\u7684\u670d\u52d9\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u63d0\u4f9b\u51fa\u8272\u7684\u5ba2\u6236\u670d\u52d9\u6240\u7372\u5f97\u7684\u56de\u5831\u662f\u60a8\u7684\u5ba2\u6236\u5c07\u6210\u70ba<strong>\u300e<span style=\"color:#15a300\" class=\"has-inline-color\">\u54c1\u724c\u7684\u50b3\u64ad\u8005<strong>Communicator<\/strong><\/span>\u300f <\/strong>&#8211; \u900f\u904e\u81ea\u8eab\u54c1\u724c\u80cc\u66f8\uff0c\u9f13\u52f5\u5176\u4ed6\u6f5b\u5728\u5ba2\u6236\u505a\u51fa\u8cfc\u8cb7\u6c7a\u5b9a\u3002\u9019\u985e\u5ba3\u50b3\u9084\u4f7f\u60a8\u54c1\u724c\u5728\u5e02\u5834\u4e0a\u66f4\u5bb9\u6613\u53d7\u5230\u6ce8\u76ee\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9019\u662f\u96d9\u8d0f\u7684\u5c40\u9762\uff0c\u56e0\u70ba\u5ba2\u6236\u559c\u6b61\u8207\u5e02\u5834\u4e0a\u6700\u71b1\u9580\u6216\u6210\u9577\u6700\u5feb\u901f\u7684\u516c\u53f8\u5408\u4f5c\u3002<\/p>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>B2C \u548c B2B \u5ba2\u6236\u670d\u52d9\u4e4b\u9593\u7684\u5dee\u7570<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B2B \u7684 \u5ba2\u6236\u554f\u984c \u975e\u5e38\u8907\u96dc<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">B2B \u516c\u53f8\u66f4\u6709\u53ef\u80fd\u9047\u5230\u4f86\u81ea\u4e0d\u540c\u5ba2\u6236\u8907\u96dc\u4e14\u7368\u7279\u7684\u554f\u984c\u3002\u89e3\u6c7a\u9019\u4e9b\u554f\u984c\u901a\u5e38\u9700\u8981\u82b1\u8cbb\u5927\u91cf\u6642\u9593\u548c\u7cbe\u529b\uff0c\u4e26\u4e14\u901a\u5e38\u9700\u8981\u591a\u500b\u5718\u968a\u4f86\u5171\u540c\u89e3\u6c7a\u3002\u4f8b\u5982\uff0c\u6d89\u53ca\u4f3a\u670d\u5668 Server \u6216\u7522\u54c1\u529f\u80fd\u7684\u554f\u984c\u901a\u5e38\u9700\u8981\u82b1\u8cbb\u6578\u5c0f\u6642\u624d\u80fd\u89e3\u6c7a\uff0c\u4e26\u4e14\u9700\u8981\u8207\u7522\u54c1\u548c IT \u5718\u968a\u9032\u884c\u5354\u8abf\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">B2C \u554f\u984c\u672c\u8cea\u4e0a\u66f4\u70ba\u55ae\u4e00\u3002\u5b83\u901a\u5e38\u6c92\u6709\u592a\u591a\u5143\u7d20\uff0c\u53ef\u4ee5\u6309\u7167\u4e00\u5b9a\u6578\u91cf\u7684\u6b65\u9a5f\u5feb\u901f\u89e3\u6c7a\u3002<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B2B \u7684 \u5ba2\u6236\u670d\u52d9 \u96e3\u4ee5\u5be6\u73fe\u5ba2\u88fd\u5316<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u5728 B2C \u7684\u5ba2\u88fd\u5316\u7a0b\u5ea6\u8d85\u4e4e\u6211\u5011\u7684\u60f3\u50cf\u3002\u8209\u4f8b\u4f86\u8aaa\uff0c\u82e5\u60a8\u6b63\u5728\u4f7f\u7528\u67d0\u500b\u96fb\u5546\u5e73\u53f0\u7684 App\uff0c\u7cfb\u7d71\u5c07\u6839\u64da\u60a8\u904e\u53bb\u7684\u8a02\u55ae\u8207\u700f\u89bd\u7d00\u9304\uff0c\u4e3b\u52d5\u63a8\u64ad\u60a8\u76f8\u95dc\u5efa\u8b70\u3002\u9019\u662f\u76ee\u524d B2B \u5c1a\u7121\u6cd5\u5be6\u73fe\u7684\u5ba2\u88fd\u5316\u7a0b\u5ea6\uff0c\u4f46\u5ba2\u6236\u9019\u65b9\u9762\u7684\u9700\u6c42\u537b\u4e0d\u65b7\u589e\u9577\u3002<br>\u4ed6\u5011\u671f\u671b\u80fd\u654f\u6377\u7684\u512a\u5148\u89e3\u6c7a\u7dca\u6025\u554f\u984c\uff0c\u4e5f\u5e0c\u671b\u80fd\u8207\u73fe\u6709\u8edf\u9ad4\u6216\u5c08\u7528\u7684\u5ba2\u670d\u8cc7\u6e90\u6574\u5408\u5728\u4e00\u8d77\u3002<\/p>\n\n\n\n<div style=\"height:31px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>B2B \u95dc\u4fc2\u4e0d\u662f\u4e00\u5c0d\u4e00\uff0c\u800c\u662f\u6d89\u53ca\u591a\u65b9<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u516c\u53f8\u8207\u5ba2\u6236\u7684\u300c\u95dc\u4fc2\u300d\u662f B2B \u7684\u57fa\u790e\u3002\u512a\u8cea\u7684\u7522\u54c1\u548c\u826f\u597d\u7684\u92b7\u552e\u80fd\u4f7f\u60a8\u812b\u7a4e\u800c\u51fa\uff0c\u800c\u5f37\u5927\u7684\u5ba2\u6236\u95dc\u4fc2\u5c07\u78ba\u4fdd\u60a8\u5728\u7522\u696d\u4e2d\u4eab\u6709\u9577\u671f\u7684\u5730\u4f4d\u3002\u8207 B2C \u4e0d\u540c\u7684\u662f\uff0cB2C \u7684\u4ea4\u6d41\u901a\u5e38\u662f\u300c\u4e00\u5c0d\u4e00\u300d\u4e14\u5927\u591a\u5177\u6709\u300c\u4ea4\u6613\u6027\u300d\uff1b\u800c B2B \u901a\u5e38\u662f\u7531\u300c\u95dc\u4fc2\u300d\u6240\u9a45\u52d5\uff0c\u4f7f\u5ba2\u6236\u670d\u52d9\u6210\u70ba\u60a8\u8207 B2B \u5ba2\u6236\u958b\u5c55\u696d\u52d9\u7684\u6838\u5fc3\u90e8\u5206\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4ee5\u5916\u9001\u9910\u9ede\u8edf\u9ad4\u4ed8\u6b3e\u554f\u984c\u70ba\u4f8b\uff0c\u4e00\u65e6\u63d0\u51fa\u8cb7\u5bb6\u5411\u5ba2\u670d\u63d0\u51fa\u6295\u8a34\u5f8c\uff0c\u5ba2\u670d\u5c08\u54e1\u53ea\u9700\u63a1\u53d6\u5e7e\u500b\u6b65\u9a5f\u5373\u53ef\u8655\u7406\u9000\u6b3e\uff0c\u800c\u5c0d\u8a71\u4e5f\u96a8\u4e4b\u7d50\u675f\u3002\u4f46\u662f\u5728 B2B \u7684\u60c5\u6cc1\uff0c\u4ed8\u6b3e\u554f\u984c\u5c07\u9700\u8981\u591a\u500b\u5718\u968a\u7684\u4ed8\u51fa\uff0c\u56e0\u70ba\u5b83\u6d89\u53ca\u5fa9\u96dc\u7684\u6cd5\u5f8b\u548c\u8ca1\u52d9\u72c0\u6cc1\uff0c\u5fc5\u9808\u5c0d\u5176\u9032\u884c\u8a55\u4f30\u624d\u80fd\u89e3\u6c7a\u554f\u984c\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><mark style=\"background-color:rgba(0, 0, 0, 0);color:#15a300\" class=\"has-inline-color\"><em>\u6240\u4ee5\uff0c\u5c07\u91cd\u9ede\u653e\u5728\u8207\u5ba2\u6236\u7684\u95dc\u4fc2\u4e0a\uff0c\u624d\u80fd\u80fd\u4f7f\u4e0a\u8ff0\u60c5\u6cc1\u66f4\u5bb9\u6613\u904b\u4f5c\u3002<br>\u4f46\u662f\u8a72\u5982\u4f55\u505a\u5230\u5462\uff1f<\/em><\/mark><\/p><\/blockquote>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u4f7f\u7528\u5e6b\u52a9\u53f0 Helpdesk \u6539\u5584 B2B \u5ba2\u6236\u670d\u52d9 \u76845\u7a2e\u65b9\u6cd5<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u5ba2\u6236\u670d\u52d9\u5c31\u662f\u8981\u7d66\u4eba\u7559\u4e0b\u6df1\u523b\u5370\u8c61\u3002<strong>\u5168\u7403\u6709\u8d85\u904e 31\uff05 \u7684\u6d88\u8cbb\u8005\u9858\u610f\u70ba\u51fa\u8272\u7684\u5ba2\u6236\u670d\u52d9\u9ad4\u9a57\u652f\u4ed8\u66f4\u591a\u8cbb\u7528<\/strong>\uff0c\u4ee5\u4e0b\u5c07\u70ba\u60a8\u4ecb\u7d39 5 \u7a2e\u8b93\u60a8\u7684\u5ba2\u670d\u652f\u63f4\u5718\u968a\u512a\u5316\u5ba2\u6236\u9ad4\u9a57\u7684\u65b9\u6cd5\uff1a<\/p>\n\n\n\n<div style=\"height:26px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\uff031 \u4f7f\u7528\u5c0d\u8a71\u8a18\u9304\u806f\u7e6b\u76f8\u95dc\u7684\u4e0a\u4e0b\u6587<\/span><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">B2B \u554f\u984c\u53ef\u80fd\u975e\u5e38\u8907\u96dc\uff0c\u56e0\u6b64\u53c3\u8207\u7684\u4eba\u54e1\u90fd\u5fc5\u9808\u4e86\u89e3\u554f\u984c\u7684\u767c\u5c55\uff0c\u624d\u4e0d\u6703\u767c\u751f\u8207\u5ba2\u6236\u6587\u4e0d\u5c0d\u984c\u6216\u641e\u932f\u65b9\u5411\u7684\u4e8b\u4ef6\u767c\u751f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Freshdesk 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alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u4f7f\u7528\u5c0d\u8a71\u7d00\u9304\u806f\u7e6b\u76f8\u95dc\u7684\u4e0a\u4e0b\u6587\" class=\"wp-image-6781 lazyload\"\/><noscript><img decoding=\"async\" width=\"1024\" height=\"588\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-1.gif\" alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u4f7f\u7528\u5c0d\u8a71\u7d00\u9304\u806f\u7e6b\u76f8\u95dc\u7684\u4e0a\u4e0b\u6587\" class=\"wp-image-6781\"><\/noscript><\/figure>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\uff032 \u8207\u5176\u4ed6\u5718\u968a\u5354\u540c\u5408\u4f5c\u4ee5\u66f4\u8fc5\u901f\u5730\u89e3\u6c7a\u554f\u984c<\/span><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u8655\u7406 B2B 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src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u8207\u5176\u4ed6\u5718\u968a\u5354\u540c\u5408\u4f5c\u4ee5\u66f4\u8fc5\u901f\u5730\u89e3\u6c7a\u554f\u984c\" class=\"wp-image-6784 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"465\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-2.png\" alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u8207\u5176\u4ed6\u5718\u968a\u5354\u540c\u5408\u4f5c\u4ee5\u66f4\u8fc5\u901f\u5730\u89e3\u6c7a\u554f\u984c\" class=\"wp-image-6784\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-2.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-2-300x136.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-2-768x349.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\uff033 \u8b93\u5ba2\u6236\u53ef\u4ee5\u9748\u6d3b\u9078\u64c7\u4ed6\u5011\u7684\u6e9d\u901a\u7ba1\u9053<\/span><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u76f4\u5230\u4eca\u5929\uff0c\u5168\u7403\u6709 67\uff05 \u7684\u6d88\u8cbb\u8005\u5b9a\u671f\u4f7f\u75283\u500b\u6216\u66f4\u591a\u901a\u8def\u4f86\u8207\u54c1\u724c\u4e92\u52d5\u3002\u5ba2\u6236\u61c9\u8a72\u53ef\u4ee5\u81ea\u7531\u9078\u64c7\u5982\u4f55\u8207\u60a8\u806f\u7e6b\uff0c\u90f5\u4ef6\u3001\u804a\u5929\u8996\u7a97\u3001\u96fb\u8a71\u6216\u793e\u7fa4\u5a92\u9ad4\u90fd\u80fd\u662f\u60a8\u7684\u5ba2\u670d\u5718\u968a\u8207\u5ba2\u6236\u806f\u7e6b\u7684\u4e00\u7a2e\u65b9\u5f0f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u85c9\u7531 Freshdesk \u7684\u591a\u7ba1\u9053\u529f\u80fd\uff0c\u5ba2\u670d\u5c08\u54e1\u53ef\u4ee5\u5728\u540c\u4e00\u500b\u5e73\u53f0\u540c\u6642\u7ba1\u7406\u4f86\u81ea\u4e0d\u540c\u7ba1\u9053\u7684\u5ba2\u6236\u554f\u984c\uff0c\u63d0\u4f9b\u5ba2\u6236\u66f4\u9748\u6d3b\u7684\u63a5\u89f8\u65b9\u5f0f\uff0c\u4e5f\u53ef\u4ee5\u7bc0\u7701\u5c08\u54e1\u5207\u63db\u5e73\u53f0\u6240\u82b1\u8cbb\u7684\u6642\u9593\u3002<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"331\" data-src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-4.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u8b93\u5ba2\u6236\u53ef\u4ee5\u9748\u6d3b\u9078\u64c7\u4ed6\u5011\u7684\u6e9d\u901a\u7ba1\u9053\" class=\"wp-image-6787 lazyload\"\/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"331\" src=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-4.png\" alt=\"\u5ba2\u6236\u670d\u52d9\u7cfb\u7d71\uff1a\u8b93\u5ba2\u6236\u53ef\u4ee5\u9748\u6d3b\u9078\u64c7\u4ed6\u5011\u7684\u6e9d\u901a\u7ba1\u9053\" class=\"wp-image-6787\" srcset=\"https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-4.png 1024w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-4-300x97.png 300w, https:\/\/masterconcept.ai\/wp-content\/uploads\/2020\/11\/Blog-B2B-Customer-Service-4-768x248.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript><\/figure>\n\n\n\n<div style=\"height:41px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\uff034 \u4e3b\u52d5\u8655\u7406\u5ba2\u6236\u554f\u984c<\/span><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u53ea\u91dd\u5c0d\u554f\u984c\u4f5c\u51fa\u56de\u61c9\u662f\u4e0d\u5920\u7684\uff01<br>\u5982\u679c\u8b93\u5ba2\u6236\u5728\u554f\u984c\u767c\u751f\u4e4b\u5f8c\u624d\u958b\u59cb\u8655\u7406\uff0c\u5ba2\u6236\u4e5f\u8a31\u6703\u611f\u5230\u6cae\u55aa\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u300c\u4e3b\u52d5\u51fa\u64ca\u300d\u610f\u5473\u8457\u60a8\u53ef\u4ee5\u9810\u898b\u5230\u554f\u984c\u7684\u767c\u751f\uff0c\u4e26\u4e14\u53ef\u4ee5\u4e8b\u5148\u8207\u5ba2\u6236\u806f\u7e6b\u4ee5\u544a\u77e5\u4ed6\u5011\u76f8\u95dc\u554f\u984c\uff0c\u540c\u6642\u9084\u8aaa\u660e\u60a8\u7684\u652f\u63f4\u5718\u968a\u5982\u4f55\u52aa\u529b\u89e3\u6c7a\u554f\u984c\u3002\u4f8b\u5982\uff0c\u5982\u679c\u60a8\u7684\u4e00\u53f0\u670d\u52d9\u5668\u51fa\u73fe\u6545\u969c\uff0c\u4e26\u4e14\u60a8\u5e0c\u671b\u5c07\u5176\u6062\u5fa9\u5230\u5ef6\u9072\u524d\u7684\u72c0\u614b\uff0c\u5247\u53ef\u4ee5\u5728\u5ba2\u6236\u63d0\u51fa\u6295\u8a34\u4e4b\u524d\uff0c\u7387\u5148\u4e3b\u52d5\u900f\u904e\u96fb\u5b50\u90f5\u4ef6\u5c07\u5176\u544a\u77e5\u5ba2\u6236\u3002<\/p>\n\n\n\n<div style=\"height:42px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\"><strong><span style=\"color:#15a300\" class=\"has-inline-color\">\uff035 \u901a\u904e\u81ea\u52d5\u5316\u63d0\u9ad8\u5ba2\u6236\u670d\u52d9\u7684\u901f\u5ea6\u548c\u8cea\u91cf<\/span><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u8003\u616e\u5230\u5728 B2B \u4e2d\u5efa\u7acb\u5ba2\u6236\u95dc\u4fc2\u7684\u91cd\u8981\u6027\uff0c\u652f\u63f4\u5718\u968a\u61c9\u8a72\u5c07\u5927\u90e8\u5206\u6642\u9593\u7528\u65bc\u89e3\u6c7a\u9019\u65b9\u9762\u7684\u554f\u984c\uff0c\u4f46\u6709\u6642\u5019\uff0c\u5718\u968a\u6703\u9047\u5230\u4e00\u4e9b\u7e41\u96dc\u53c8\u8017\u6642\u7684\u4efb\u52d9\u800c\u5c0e\u81f4\u6642\u9593\u7684\u6d6a\u8cbb\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u85c9\u7531\u5e6b\u52a9\u53f0\u7684\u81ea\u52d5\u5316\u53ef\u4ee5\u907f\u514d\u9019\u7a2e\u60c5\u6cc1\u3002\u5728 Freshdesk \u4e2d\uff0c\u60a8\u53ef\u4ee5\u6839\u64da\u4e8b\u4ef6\u548c\u6642\u9593\u89f8\u767c\u5668\u5275\u5efa\u7279\u5b9a\u7684\u898f\u5247\uff0c\u4ee5\u4fbf\u81ea\u52d5\u57f7\u884c\u91cd\u8907\u4efb\u52d9\uff0c\u4f8b\u5982\u5de5\u55ae\u5206\u914d\uff0c\u72c0\u614b\u66f4\u65b0\u7b49\u3002\u8209\u4f8b\u4f86\u8aaa\uff0c\u60a8\u53ef\u80fd\u70ba\u67d0\u500b\u5927\u54c1\u724c\u7684\u5ba2\u6236\u8a2d\u7f6e\u4e00\u4f4d\u5c08\u9580\u7684\u5ba2\u6236\u7d93\u7406\uff0c\u4f7f\u7528\u300c\u5ba2\u6236\u540d\u7a31\u300d\u4f5c\u70ba\u7be9\u9078\u689d\u4ef6\uff0c\u60a8\u53ef\u4ee5\u5275\u5efa\u4e00\u500b\u81ea\u52d5\u898f\u5247\uff0c\u5c07\u6709\u95dc\u9019\u4f4d\u5ba2\u6236\u7684\u6bcf\u500b\u554f\u984c\u91cd\u65b0\u5b89\u6392\u5230\u8a72\u5ba2\u6236\u7d93\u7406\u3002<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p 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Suite \u5e33\u6236\u5df2\u53ef\u8207 Freshdesk \u76f4\u63a5\u4e32\u63a5\u56c9\uff0c<a href=\"https:\/\/masterconcept.ai\/zh-hant\/taiwan-freshdesk-gsuite\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/masterconcept.ai\/zh-hant\/taiwan-freshdesk-gsuite\/\">\u4e86\u89e3\u66f4\u591a<\/a>\uff01<\/strong><\/li><li><strong>\u4e0b\u8f09\u30102019 \u5ba2\u6236\u6eff\u610f\u5ea6\u57fa\u6e96\u5831\u544a\u3011\uff0c<a href=\"https:\/\/masterconcept.ai\/zh-hant\/2019-freshworks-customers-satisfaction-report\/\" target=\"_blank\" rel=\"noreferrer noopener\" title=\"https:\/\/masterconcept.ai\/zh-hant\/2019-freshworks-customers-satisfaction-report\/\">\u9ede\u64ca\u9019\u88e1<\/a>\uff01<\/strong><\/li><li><strong>\u7533\u8acb Freshdesk \u514d\u8cbb\u8a66\u7528 21 \u5929\uff0c<a href=\"https:\/\/freshdesk.com\/hk\/signup\/?utm_source=Partner&amp;utm_campaign=Masterconcept\" target=\"_blank\" rel=\"noreferrer 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