{"id":1438,"date":"2020-08-14T04:03:45","date_gmt":"2020-08-13T20:03:45","guid":{"rendered":"http:\/\/52.77.245.206\/%e6%9c%aa%e5%88%86%e9%a1%9e\/taiwan-wfm-strategy-%e4%b8%80%e5%b0%81%e4%bf%a1%e4%ba%86%e8%a7%a3%e6%80%9d%e6%83%b3%e7%a7%91%e6%8a%80-master-concept-%e7%9a%84-covid-19-bcp\/"},"modified":"2024-08-02T18:15:23","modified_gmt":"2024-08-02T10:15:23","slug":"wfm-strategies-a-letter-to-understand-master-concepts-covid-19-bcp","status":"publish","type":"post","link":"https:\/\/masterconcept.ai\/zh-hant\/blog\/wfm-strategies-a-letter-to-understand-master-concepts-covid-19-bcp\/","title":{"rendered":"\u3010WFM Strategies\u3011\u4e00\u5c01\u4fe1\uff0c\u4e86\u89e3\u601d\u60f3\u79d1\u6280 Master Concept \u7684 Covid-19 BCP"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p> <!--more--><\/p>\n<div><span style=\"color: #666666\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%20-%20%E4%B8%80%E5%B0%81%E4%BF%A1%EF%BC%8C%E4%BA%86%E8%A7%A3%E6%80%9D%E6%83%B3%E7%A7%91%E6%8A%80%20Master%20Concept%20%E7%9A%84%20Covid-19%20BCP-1.jpeg\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" style=\"margin-left: auto;margin-right: auto;width: 910px\" width=\"910\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%20-%20%E4%B8%80%E5%B0%81%E4%BF%A1%EF%BC%8C%E4%BA%86%E8%A7%A3%E6%80%9D%E6%83%B3%E7%A7%91%E6%8A%80%20Master%20Concept%20%E7%9A%84%20Covid-19%20BCP-1.jpeg\" alt=\"\" style=\"margin-left: auto;margin-right: auto;width: 910px\" width=\"910\"><\/noscript><\/span><\/div>\n<p>&nbsp;<\/p>\n<p style=\"text-align: right\"><span style=\"color: #666666\">\u6587 \/ Johnny Zhou<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #666666\">\u96a8\u8457\u65b0\u578b\u51a0\u72c0\u75c5\u6bd2\u6301\u7e8c\u8513\u5ef6\uff0c\u9060\u8ddd\u5de5\u4f5c (Remote Office \/ Work From Home) \u6210\u70ba\u4f01\u696d\u4e0d\u5f97\u4e0d\u9762\u5c0d\u7684\u8fa6\u516c\u65b0\u578b\u614b\uff0c\u79d1\u6280\u5927\u5ee0\u5305\u542b Google\u3001Amazon\u3001Twitter\u3001Facebook \u7b49\u4e5f\u7d1b\u7d1b\u52a0\u5165\u5176\u884c\u5217\u3002\u800c <strong>\u601d\u60f3\u79d1\u6280 Master Concept <\/strong>\u66f4\u662f\u65e9\u5728\u75ab\u60c5\u7206\u767c\u7684\u521d\u671f\uff081\/28\uff09\u5c31\u5ba3\u5e03\u5c07\u5ef6\u9577\u65b0\u5e74\u5047\u671f\uff0c\u4e26\u65bc\u9694\u9031\u7acb\u5373\u958b\u59cb\u9060\u8ddd\u5de5\u4f5c\u7684\u6a21\u5f0f\u3002Derek Chan (Director &amp; Co-founder of Master Concept) \u8868\u793a\uff0c<strong>Master Concept <\/strong>\u4e00\u76f4\u4ee5\u4f86\u90fd\u5c07\u54e1\u5de5\u7684\u5065\u5eb7\u653e\u5728\u7b2c\u4e00\u9806\u4f4d\uff0c\u70ba\u4e86\u53ca\u65e9\u9810\u9632\uff0c\u5728\u6f5b\u5728\u98a8\u96aa\u9ad8\u7684\u9999\u6e2f\u7e3d\u90e8\u8207\u4e2d\u570b\u8fa6\u516c\u5ba4\u512a\u5148\u5ba3\u5e03\u9032\u884c Work From Home\uff0c\u800c\u6fb3\u9580\u3001\u65b0\u52a0\u5761\u8207\u99ac\u4f86\u897f\u4e9e\u7b49\u5730\u7684\u8fa6\u516c\u5ba4\u4e5f\u96a8\u5373\u8ddf\u4e0a\u3002\u4f5c\u70ba\u96f2\u7aef\u9867\u554f\u516c\u53f8\uff0c<strong>Master Concept <\/strong>\u65e9\u5df2\u7fd2\u6163\u900f\u904e\u96f2\u670d\u52d9\u8207\u540c\u4e8b\u3001\u5ba2\u6236\u4ee5\u53ca\u5408\u4f5c\u5925\u4f34\u9032\u884c\u5354\u540c\u5408\u4f5c\uff0c\u56e0\u6b64\u5373\u4f7f\u63a1\u53d6\u9060\u8ddd\u5de5\u4f5c\u7684\u7b56\u7565\u4e5f\u4e0d\u6703\u9020\u6210\u4efb\u4f55\u670d\u52d9\u4e2d\u65b7\u3002<\/span><\/p>\n<\/p>\n<div><span style=\"color: #666666\"><img decoding=\"async\" class=\"lazyload\" data-src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%20-%20%E4%B8%80%E5%B0%81%E4%BF%A1%EF%BC%8C%E4%BA%86%E8%A7%A3%E6%80%9D%E6%83%B3%E7%A7%91%E6%8A%80%20Master%20Concept%20%E7%9A%84%20Covid-19%20BCP.png\" src=\"data:image\/gif;base64,R0lGODlhAQABAIAAAAAAAP\/\/\/yH5BAEAAAAALAAAAAABAAEAAAIBRAA7\" alt=\"\" width=\"425\" style=\"width: 425px;margin-left: auto;margin-right: auto\"><noscript><img decoding=\"async\" src=\"https:\/\/cdn2.hubspot.net\/hubfs\/3456479\/%E5%AE%98%E7%B6%B2%20-%20%E4%B8%80%E5%B0%81%E4%BF%A1%EF%BC%8C%E4%BA%86%E8%A7%A3%E6%80%9D%E6%83%B3%E7%A7%91%E6%8A%80%20Master%20Concept%20%E7%9A%84%20Covid-19%20BCP.png\" alt=\"\" width=\"425\" style=\"width: 425px;margin-left: auto;margin-right: auto\"><\/noscript><\/span><\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #666666\">\u5c0d <strong>\u601d\u60f3\u79d1\u6280 Master Concept <\/strong>\u800c\u8a00\uff0c\u9060\u8ddd\u5de5\u4f5c\u4e26\u4e0d\u662f\u500b\u964c\u751f\u540d\u8a5e\uff0c\u4f5c\u70ba Google G Suite \u7d93\u92b7\u5546\uff0c\u6211\u5011\u65e9\u5df2\u7fd2\u6163\uff08\u751a\u81f3\u975e\u5e38\u4f9d\u8cf4\uff09\u96f2\u7aef\u7684\u5373\u6642\u6027\u3001\u4e92\u52d5\u6027\u8207\u9748\u6d3b\u6027\uff0c\u900f\u904e Calendar \u5efa\u7acb\u7576\u9031\u5de5\u4f5c\u9032\u5ea6\u3001Google Drive \u8207\u540c\u4e8b\u5171\u4eab\u6587\u4ef6\u3001Hangouts Meet \u96a8\u6642\u53c3\u8207\u8996\u8a0a\u6703\u8b70\u3001Google Doc \/ Sheet \/ Slide \u76f4\u63a5\u5728\u6587\u4ef6\u5167\u7dda\u4e0a\u5373\u6642\u7de8\u8f2f\u7b49\uff0c\u5373\u6642\u6211\u5011\u4ecd\u5750\u5728\u8fa6\u516c\u5ba4\uff0c\u4f46\u5c31\u5de5\u4f5c\u6a21\u5f0f\u800c\u8a00\uff0c\u53ef\u4ee5\u8aaa\u662f\u300c\u534a\u300d\u9060\u8ddd\u5de5\u4f5c\u3002\u7576\u7136\uff0c\u9019\u985e\u578b\u7684\u9060\u8ddd\u5de5\u4f5c\u8207\u73fe\u884c\u5be6\u969b\u4e0a\u7684 Work From Home \u9084\u662f\u6709\u4e00\u4e9b\u843d\u5dee\uff0c\u4e5f\u662f\u9019\u500b\u843d\u5dee\u9020\u6210\u5ba2\u6236\u5728\u807d\u5230\u6211\u5011\u63a1\u53d6 Work From Home \u6642\u7684\u96b1\u6182\uff0c\u7d1b\u7d1b\u5beb\u4fe1\u6216\u4f86\u96fb\u8a62\u554f\u5728\u63a1\u53d6\u9060\u8ddd\u5de5\u4f5c\u5f8c\u662f\u5426\u6703\u51fa\u73fe\u670d\u52d9\u7684\u843d\u5dee\u3001\u4e0d\u80fd\u6709\u6548\u4e14\u5373\u6642\u7684\u63d0\u4f9b\u9867\u5ba2\u652f\u63f4\u7b49\uff0c\u800c\u9019\u4e5f\u662f\u6211\u5011\u5efa\u7acb <strong>BCP \u4f01\u696d\u6301\u7e8c\u71df\u904b\u8a08\u756b<\/strong> \u7684\u4e3b\u8981\u539f\u56e0\uff0c\u9019\u9805\u8a08\u756b\u5c07\u5354\u52a9\u4f01\u696d\u5728\u9762\u5c0d\u7a81\u767c\u72c0\u6cc1\u6216\u7121\u6cd5\u9810\u671f\u7684\u98a8\u96aa\u6642\uff0c\u6240\u80fd\u4f9d\u8cf4\u7684\u4e00\u9805\u9810\u9632\u6027\u98a8\u96aa\u5c0d\u61c9\u7b56\u7565\u89e3\u6c7a\u65b9\u91dd\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #666666\"><strong>BCP \u4f01\u696d\u6301\u7e8c\u71df\u904b\u8a08\u756b (Business Continuity Planning) <\/strong>\u6d89\u53ca\u7684\u7bc4\u570d\u5f88\u5ee3\uff0c\u4f46\u5176\u6838\u5fc3\u76ee\u6a19\u90fd\u662f\u8981\u8b93\u4f01\u696d\u5728\u9762\u81e8\u975e\u9810\u671f\u6027\u7684\u885d\u64ca\u6642\u80fd\u5c07\u640d\u5931\u964d\u5230\u6700\u4f4e\u3002\u4ee5\u4e0b\uff0c\u6211\u5011\u5c07\u900f\u904e KarSoon Yap (General Manager &#8211; South East Asia) \u56de\u8986\u99ac\u4f86\u897f\u4e9e\u5ba2\u6236\u7684\u4e00\u5c01\u4fe1\uff0c\u5411\u5404\u4f4d\u5206\u4eab <strong>\u601d\u60f3\u79d1\u6280 Master Concept <\/strong>\u5728\u75ab\u60c5\u4e0b\u7684 <strong>BCP \u4f01\u696d\u6301\u7e8c\u71df\u904b\u8a08\u756b<\/strong>\uff1a<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>Dear Yap,<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>\u89aa\u611b\u7684 Yap \u60a8\u597d\uff0c<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>Hope you are well.&nbsp;<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>\u5e0c\u671b\u4f60\u4e00\u5207\u5b89\u597d\u3002<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>The coronavirus pandemic is impacting everyone, including our businesses.<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>\u65b0\u578b\u51a0\u72c0\u75c5\u6bd2\u7684\u6d41\u884c\u6b63\u5728\u5f71\u97ff\u6240\u6709\u4eba\uff0c\u5305\u62ec\u6211\u5011\u7684\u4f01\u696d\u3002<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>It is of importance that our systems are kept up-and-running. As our key vendor, please share how Master Concept is maintaining the business continuity arrangements to support us.<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>\u6211\u5011\u7684\u7cfb\u7d71\u5fc5\u9808\u4fdd\u6301\u6b63\u5e38\u904b\u884c\uff0c\u9019\u4e00\u9ede\u975e\u5e38\u91cd\u8981\u3002\u4f5c\u70ba\u6211\u5011\u7684\u4e3b\u8981\u4ee3\u7ba1\u5546\uff0c\u8acb\u5206\u4eab Master Concept \u5982\u4f55\u5728\u75ab\u60c5\u4e0b\u7dad\u6301\u696d\u52d9\u9023\u7e8c\u6027\u4ee5\u53ca\u70ba\u6211\u5011\u63d0\u4f9b\u652f\u63f4\u670d\u52d9\u3002<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>1) &nbsp; &nbsp; How is the customer support being handled where employees aren&#8217;t working from the office?<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>1) &nbsp; &nbsp; \u54e1\u5de5\u4e0d\u5728\u8fa6\u516c\u5ba4\u7684\u60c5\u6cc1\u4e0b\u5c07\u5982\u4f55\u8655\u7406\u5ba2\u6236\u652f\u63f4\u670d\u52d9\uff1f<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>2) &nbsp; &nbsp; Will there be delays in support resolutions?<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>2) &nbsp; &nbsp; \u5ba2\u6236\u652f\u63f4\u6703\u4e0d\u6703\u6709\u6240\u5ef6\u9072\uff1f<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>3) &nbsp; &nbsp; Should we expect any disruptions, downtime, or latency?<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>3) &nbsp; &nbsp; \u6211\u5011\u61c9\u8a72\u9810\u671f\u4efb\u4f55\u4e2d\u65b7\u3001\u505c\u6a5f\u6216\u5ef6\u9072\u55ce\uff1f<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>Regards,<\/i><\/span><\/strong><\/p>\n<p><strong><span style=\"color: #ff9902\"><i>\u81f4\u4e0a\u554f\u5019<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #ff9902\"><i>A<\/i><\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">Hi Ms.A,<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">During Covid-19 outbreak, many organisations today are facing the challenge of protecting the health and safety of their communities while helping their workforce stay up and running. Most of themhave taken &#8220;home office&#8221; measures. Master Concept Singapore and Malaysia also taken &#8220;Work From Home&#8221; measures, since Malaysian government announced a nation-wide lock-down.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u5728 Covid-19 \u7206\u767c\u671f\u9593\uff0c\u8a31\u591a\u4f01\u696d\u90fd\u6b63\u9762\u81e8\u8457\u5728\u4fdd\u8b77\u793e\u5340\u5065\u5eb7\u548c\u5b89\u5168\u7684\u540c\u6642\uff0c\u66f4\u8981\u5e6b\u52a9\u5176\u54e1\u5de5\u4fdd\u6301\u6b63\u5e38\u904b\u8f49\u7684\u6311\u6230\u3002\u5728\u53d7\u75c5\u6bd2\u611f\u67d3\u7684\u570b\u5bb6\u4e2d\uff0c\u6709\u8a31\u591a\u4f01\u696d\u90fd\u5df2\u63a1\u53d6 \u201cHome Office\u201d \u63aa\u65bd\u3002\u81ea\u5f9e\u99ac\u4f86\u897f\u4e9e\u653f\u5e9c\u5ba3\u4f48\u5728\u5168\u570b\u8303\u570d\u5167\u5be6\u884c\u5c01\u9396\u4ee5\u4f86\uff0cMaster Concept \u65b0\u52a0\u5761\u548c\u99ac\u4f86\u897f\u4e9e\u4e5f\u7acb\u5373\u63a1\u53d6 \u201cWork From Home\u201d \u653f\u7b56\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">During tough times, we have been working more closely with customers, to assist them how to manage their business activities by using Google calendar and Hangouts Meet for collaboration . As more customers begin working remotelyGoogle is doing its part to help them stay connected and productive, by enabling the free access to more advanced features (typically only available in the Enterprise edition) of Google Hangouts Meet, including:<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u5728\u9019\u6bb5\u671f\u9593\uff0c\u6211\u5011\u4e00\u76f4\u8207\u5ba2\u6236\u4fdd\u6301\u7dca\u5bc6\u5408\u4f5c\uff0c\u5354\u52a9\u4ed6\u5011\u900f\u904e\u4f7f\u7528 Google G Suite \u4e2d\u7684Calendar \u548c Hangouts Meet \u9032\u884c\u5354\u540c\u5408\u4f5c\u4f86\u7ba1\u7406\u5176\u696d\u52d9\u6d3b\u52d5\u3002\u96a8\u8457\u8d8a\u4f86\u8d8a\u591a\u7684\u5ba2\u6236\u958b\u59cb\u97ff\u61c9 COVID-19 \u9032\u884c\u9060\u7a0b\u5de5\u4f5c\uff0cGoogle \u66f4\u662f\u514d\u8cbb\u958b\u653e\u9032\u968e\u7248\u7684 Google Hangouts Meet \u529f\u80fd\uff08\u901a\u5e38\u50c5\u5728\u4f01\u696d\u7248\u4e2d\u63d0\u4f9b\uff09\u4f86\u5354\u52a9\u4f01\u696d\u4fdd\u6301\u806f\u7e6b\u548c\u9ad8\u6548\u7387\uff0c\u9019\u5305\u62ec\uff1a<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong><span style=\"color: #073763\">Larger meetings for up to 250 participants per call<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">Live streaming for up to 100K viewers within domain<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">Record meetings to Google Drive<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">Larger meetings for up to 250 participants per call<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">Live streaming for up to 100K viewers within domain<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">Record meetings to Google Drive<\/span><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong><span style=\"color: #073763\">\u8209\u8fa6\u66f4\u5927\u578b\u7684\u6703\u8b70\uff0c\u6700\u591a\u53ef\u4f9b 250 \u4f4d\u53c3\u8207\u8005\u540c\u6642\u52a0\u5165\u901a\u8a71<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">\u4f7f\u7528\u76f4\u64ad\u529f\u80fd\uff0c\u6700\u591a\u53ef\u4f9b\u60a8\u7db2\u57df\u5167\u7684 100,000 \u540d\u89c0\u773e\u540c\u6b65\u89c0\u770b<\/span><\/strong><\/li>\n<li><strong><span style=\"color: #073763\">\u9304\u88fd\u6703\u8b70\u904e\u7a0b\uff0c\u4e26\u5c07\u76f8\u95dc\u8a18\u9304\u5132\u5b58\u81f3 Google \u96f2\u7aef\u786c\u789f<\/span><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">We understand the importance of keeping all of your systems up-and-running during this time. Master Concept as Google Premier Partner, we maintain ongoing business continuity to ensure we provide first level support services to our customers, and we are supported by Google as part of Google&#8217;s business continuity arrangements.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u6211\u5011\u4e86\u89e3\u5728\u9019\u6bb5\u6642\u9593\u5167\u4fdd\u6301\u6240\u6709\u7cfb\u7d71\u6b63\u5e38\u904b\u884c\u7684\u91cd\u8981\u6027\u3002\u601d\u60f3\u79d1\u6280 Master Concept \u4f5c\u70ba Google \u767d\u91d1\u7d1a\u5408\u4f5c\u5925\u4f34\uff0c\u6211\u5011\u4fdd\u6301\u696d\u52d9\u7684\u9023\u7e8c\u6027\uff0c\u4ee5\u78ba\u4fdd\u6211\u5011\u70ba\u5ba2\u6236\u63d0\u4f9b\u5c08\u696d\u7684\u652f\u63f4\u670d\u52d9\uff0c\u800c\u4f5c\u70ba Google \u696d\u52d9\u9023\u7e8c\u6027\u5b89\u6392\u7684\u4e00\u90e8\u5206\uff0c\u6211\u5011\u4e5f\u5f97\u5230\u4e86 Google \u7684\u652f\u63f4\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">1) How is the customer support being handled where employees aren&#8217;t working from the office?<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">Master Concept has offices in Hong Kong, Singapore, Malaysia, Taiwan, Macau and China. We have implemented a work from home policy for some of the regions. Fortunately, Master Concept operates in the digital space, and we utilise digital collaboration tools to conduct most of our operations. This is a huge advantage for us in this difficult time and we are confident to continue to support our customers without being affected significantly.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">1) \u54e1\u5de5\u4e0d\u5728\u8fa6\u516c\u5ba4\u7684\u60c5\u6cc1\u4e0b\u5c07\u5982\u4f55\u8655\u7406\u5ba2\u6236\u652f\u63f4\u670d\u52d9\uff1f<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u601d\u60f3\u79d1\u6280 Master Concept \u5728\u9999\u6e2f\u3001\u65b0\u52a0\u5761\u3001\u99ac\u4f86\u897f\u4e9e\u3001\u53f0\u7063\u3001\u6fb3\u9580\u548c\u4e2d\u570b\u7686\u8a2d\u6709\u8fa6\u516c\u5ba4\uff0c\u5728\u67d0\u4e9b\u5730\u5340\uff0c\u6211\u5011\u5df2\u7d93\u958b\u59cb\u57f7\u884c &#8220;Work From Home&#8221; \u7684\u7b56\u7565\u3002\u5e78\u904b\u7684\u662f\uff0cMaster Concept \u4f5c\u70ba\u4e00\u9593\u96f2\u7aef\u9867\u554f\u516c\u53f8\uff0c\u4e3b\u8981\u5728\u6578\u4f4d\u74b0\u5883\u4e2d\u5229\u7528\u96f2\u7aef\u5354\u4f5c\u5de5\u5177\u4f86\u57f7\u884c\u6211\u5011\u5927\u90e8\u5206\u7684\u904b\u71df\u3002\u5728\u9019\u500b\u56f0\u96e3\u6642\u671f\uff0c\u9019\u5c0d\u6211\u5011\u4f86\u8aaa\u662f\u4e00\u500b\u5de8\u5927\u7684\u512a\u52e2\uff0c\u6211\u5011\u6709\u4fe1\u5fc3\u900f\u904e\u96f2\u7aef\u7e7c\u7e8c\u70ba\u5ba2\u6236\u63d0\u4f9b\u652f\u63f4\uff0c\u800c\u4e0d\u6703\u53d7\u5230\u91cd\u5927\u5f71\u97ff\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">2) Will there be delays in support resolutions?<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">We do not expect delays. Our customer support engineers and operation team are well-placed to provide support to our customers even when working remotely.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">2) \u5ba2\u6236\u652f\u63f4\u6703\u4e0d\u6703\u6709\u6240\u5ef6\u9072\uff1f<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u6211\u5011\u4e0d\u6703\u671f\u671b\u4efb\u4f55\u5ef6\u9072\u3002<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u6211\u5011\u7684\u5ba2\u6236\u652f\u63f4\u5de5\u7a0b\u5e2b\u548c\u904b\u71df\u5718\u968a\u5373\u4f7f\u5728\u9060\u7a0b\u5de5\u4f5c\u6642\u4e5f\u80fd\u70ba\u5ba2\u6236\u63d0\u4f9b\u652f\u6301\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">3) Should we expect any disruptions, downtime, or latency?<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">No, in terms of first level support, we will do our best to continue to support our customers.From the G Suite and Google services perspective, No, at this stage, Google do not expect any direct user-facing impact as a result of Google&#8217;s response to the situation. Google will keep partners and customers informed through the usual channels should the situation change.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">3) \u6211\u5011\u61c9\u8a72\u9810\u671f\u4efb\u4f55\u4e2d\u65b7\u3001\u505c\u6a5f\u6216\u5ef6\u9072\u55ce\uff1f<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u5728\u7b2c\u4e00\u5c64\u652f\u63f4\u65b9\u9762\uff0c\u601d\u60f3\u79d1\u6280 Master Concept \u5c07\u7aed\u76e1\u5168\u529b\u7e7c\u7e8c\u70ba\u5ba2\u6236\u63d0\u4f9b\u652f\u63f4\u3002\u5728 G Suite \u548c Google \u670d\u52d9\u65b9\u9762\uff0cGoogle \u4ea6\u4e0d\u6703\u8b93\u985e\u4f3c\u7684\u72c0\u6cc1\u5c0d\u4f7f\u7528\u8005\u7522\u751f\u76f4\u63a5\u5f71\u97ff\u3002<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u5982\u51fa\u73fe\u4efb\u4f55\u60c5\u6cc1\uff0cGoogle \u6703\u900f\u904e\u5e38\u7528\u7684\u7ba1\u9053\u4f7f\u5408\u4f5c\u5925\u4f34\u548c\u5ba2\u6236\u4e86\u89e3\u60c5\u6cc1\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">We are here for you and ready to assist you in any matters. We are reachable through office number and email &lt;support@hkmci.com&gt; for technical support &amp; &lt;sales@hkmci.com&gt; for sales and operations enquiries.<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u5982\u6709\u4efb\u4f55\u554f\u984c\uff0c\u6b61\u8fce\u96a8\u6642\u81f4\u96fb\u8207\u6211\u5011\u806f\u7e6b\uff0c\u4e26\u767c\u9001\u96fb\u5b50\u90f5\u4ef6\u81f3 &lt;support@hkmci.com&gt; \u4ee5\u7372\u5f97\u6280\u8853\u652f\u6301\uff0c\u6216\u900f\u904e &lt;sales@hkmci.com&gt; \u7372\u5f97\u92b7\u552e\u548c\u904b\u71df\u8aee\u8a62\u3002<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p><strong><span style=\"color: #073763\">Stay safe!<\/span><\/strong><\/p>\n<p><strong><span style=\"color: #073763\">\u6ce8\u610f\u5b89\u5168\uff01<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #666666\">\u900f\u904e Ms. A \u8207 Kar Soon \u7684\u4fe1\u4ef6\uff0c\u6211\u5011\u53ef\u4ee5\u5f97\u77e5\u5373\u4f7f\u5728 Work From Office \u7684\u5de5\u4f5c\u6a21\u5f0f\u4e0b\uff0c\u5ba2\u6236\u5b8c\u5168\u4e0d\u7528\u64d4\u5fc3\u652f\u63f4\u670d\u52d9\u6703\u53d7\u5230\u4efb\u4f55\u7684\u4e2d\u65b7\u3001\u505c\u6a5f\u6216\u5ef6\u9072\u3002\u900f\u904e\u96f2\u7aef\u7684\u5373\u6642\u6027\u3001\u4e92\u52d5\u6027\u8207\u9748\u6d3b\u6027\uff0c\u518d\u642d\u914d Google \u670d\u52d9\uff0c<strong>\u601d\u60f3\u79d1\u6280 Master Concept<\/strong> \u85c9\u7531 BCP\uff08\u4f01\u696d\u6301\u7e8c\u71df\u904b\u8a08\u756b\uff09\u5728\u9060\u8ddd\u5de5\u4f5c\u7684\u60c5\u6cc1\u4e0b\u5c07\u6301\u7e8c\u70ba\u5ba2\u6236\u63d0\u4f9b\u6700\u597d\u7684\u670d\u52d9\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp;<\/p>\n","protected":false},"author":56,"featured_media":1543,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[109],"tags":[],"region":[],"class_list":["post-1438","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u6587 \/ Johnny Zhou \u96a8\u8457\u65b0\u578b\u51a0\u72c0\u75c5\u6bd2\u6301\u7e8c\u8513\u5ef6\uff0c\u9060\u8ddd\u5de5\u4f5c\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" 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