Master Concept and Hiver Announce Strategic Partnership
We’re excited to announce our new partnership with Hiver, a leading provider of email management and multi-channel help desk solutions that streamline communication between organizations and help them engage with their customers, employees, and vendors more effectively. By joining forces, we aim to offer businesses a seamless and efficient platform to manage both internal and external communications.
Why Master Concept is Delighted to Partner with Hiver
With over 15 years of experience in cloud computing and services, we’re constantly seeking innovative ways to enhance our clients’ user experience through cloud technology. Hiver’s commitment to innovation, along with their focus on taking collaboration and communication to the next level, strongly aligns with our core values at Master Concept. We believe that this partnership will enable us to further expand our reach and provide our clients with even better service.
Introducing Hiver – Enhance Team Productivity and Collaboration Effortlessly
One of Hiver’s standout features is its shared inbox solution, designed to enhance teamwork and efficiency for businesses that rely on collaborative inboxes or shared mailboxes for communication and task management. Hiver seamlessly integrates with popular email clients such as Gmail and Outlook, allowing teams to work together on shared inboxes without the worry of duplicate replies or missed emails. Through features like notes, @mention or shared labels, Hiver eliminates the complexities of CC’ing and establishes clear ownership for specific team members, ensuring that every email is responded to promptly.
Besides emails, Hiver is also known for its omnichannel support for seamless management of phone calls, chats, and WhatsApp messages directly from Gmail or Outlook. By automating grunt work and minimizing first response times, Hiver boosts efficiency and provides a centralized hub for departments like customer service, finance operations, IT, and human resources to manage their communication channels in their most efficient way.
“In today’s fast-paced digital world, customers expect a smooth and consistent experience across all channels, so businesses should find new innovative ways that integrate seamlessly with their existing tools and workflows.”, said Kar Soon, General Manager of SEA at Master Concept. “We tried Hiver ourselves and were really impressed with what it could do. We think it’s a great solution for most companies, especially those struggling with email delegation like we were.”
Get a Fresh Start with Hiver
Hiver provides an innovative approach that can revolutionize and optimize email and service management. By implementing Hiver, we are confident that teams can effortlessly streamline workflows and centralize both internal and external communications. Hiver is not just a tool; it’s a catalyst for transforming communication into a competitive advantage, delighting customers with enhanced interaction. Every team can get started immediately – there’s no learning curve.
About Hiver
Hiver offers a range of features that empower businesses to streamline their shared inboxes and communications, including email assignment, canned responses, collision detection, SLA management, multichannel help desk, and advanced analytics. Learn more about Hiver.
