Conduct Sales and Marketing activities
with all-in-one CRM
Freshsales Suite

Know leads’ buying stage with 360 view of insight to help convert sales faster.

A CRM Software Including

Sales CRM, Marketing CRM, Chatbot & Cloud telephony systems

Deliver seamless engagement with your customers across the channels.
Personalize engagement, shorten your sales cycle, and grow your business with Freshsales Suite.

Attract the best leads

Connect instantly with the online website visitors and convert them into your potential customers.

  • Create landing pages in minutes.                           
  • Track visitors’ page visits and actions on your site to understand their intent.
  • Chat in real-time with website visitors using AI-powered chatbots.

Improve lead engagement

Optimize real-time data of your customers for better engagement. 

  • Get 360 views of a customer. Capture customers’ activities in one place.
  • Freddy AI identifies your best leads to win deals.
  • Communicate across Phone, Email, Whatsapp and Chat.

Develop nurture campaigns

Nurture leads with targeted campaigns, stay connected and build deeper relationships.

  • Develop nurture campaigns with triggers, actions, and conditions.
  • Send transactional emails to customers to upsell and cross-sell.
  • Get a breakdown of campaign analytics for a holistic understanding of your market and audience.

how Freshsales Suite helps you?

Discover why

Freshsales Suite IS unique

Canned Responses |Freshdesk Authorised Reseller in APAC

Custom Sales Activities

Create custom activities like events according to your sales process and track the activities.

Scenario Automation |Freshdesk Authorised Reseller in APAC

Multiple Sales Pipelines

Build pipelines with customized stages based on sales process to track leads effectively.


Automate your key tasks and business processes to reduce manual dependency, save time, and sell more.

Custom Ticket Status |Freshdesk Authorised Reseller in APAC

Marketing Journey builder

Plan your customers journey to set off at right time and review the journey performance.

Intelligent Ticket Assignment |Freshdesk Authorised Reseller in APAC

Sales Sequence

Set up automate email campaign by personalize trigger actions to close deals faster.

Helpdesk Reports |Freshdesk Authorised Reseller in APAC

Sales Activity Report

Evaluate sales based on email sent, call made, appointment scheduled, and tasks completed.

Agent Collision Detection|Freshdesk Authorised Reseller in APAC -Freshdesk Authorised Reseller in APAC

Territory Management

Categorize your contact base on relevant criteria and assign the right salesperson to reach out your leads.

Chat Campaign

Engage at the right time, qualify leads, get feedback and connect chat with your agents using contextual in-app.

Pricing Plan

Choose your Freshsales Suite edition. Try it free for 21 days Today! No credit card required.


Get sales and marketing teams organized with built-in chat, email, and phone
$ 0
/user/month with 100 marketing contacts, billed annually
  • Contact & Account Management
  • Contact Lifecycle Stages
  • Built-in Chat, Email, & Phone
  • 24x5 Support
  • Mobile App


Powerful CRM automation to help growing teams personalize and scale customer relationships
$ 15
/user/month with 1,000 marketing contacts, billed annually
  • Everything in Free, plus
  • AI-powered Predictive Contact Scoring
  • Drag-n-Drop Journey Builder
  • Visual Sales Pipeline
  • Workflows
  • Custom Reports & Dashboards


Everything you need to manage multiple sales and marketing teams, and grow revenue like a pro
$ 39
/user/month with 1,000 marketing contacts, billed annually
  • Everything in Growth and…
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps


CRM your way with advanced customization, governance, and controls
$ 69
/user/month with 1,000 marketing contacts, billed annually
  • Everything in Pro, plus
  • AI-powered Forecasting Insights
  • Custom Modules
  • Transactional Emails
  • Auto-profile Enrichment
  • Dedicated Account Manager

Why Master Concept?

a Preferred reseller

of freshworks

Master Concept is the first and only preferred Freshworks reseller in Hong Kong, Taiwan, Malaysia, Singapore and China. As both Preferred and authorised Freshworks reseller in Asia Pacific, we help businesses to streamline and optimize their customer service workflow.

Master Concept Authorised Reseller of Freshworks

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